Can I get a replacement PS5 controller?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.

How do I get my PS5 controller replaced under warranty?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

Can I replace my PS5 controller?

If an issue you're experiencing is consistent with PS5 controller malfunctions that could stem from a manufacturer issue, you can send your controller to Sony to be serviced or, in some cases, receive a replacement controller.

Is there a warranty on PS5 controllers?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty does not apply to any consumables (such as batteries).

What to do if you lost your PS5 controller?

Whenever you need to find the missing controller, simply open up the Tile app on your phone, select the Tile you want to locate (if you have multiple), and press the button to ring it. The Tile Sticker will then emit a loud ringing sound that you can follow to easily find your lost gaming devices in record time.

How To Get A Replacement PS5 Controller Directly From Sony! - DS5 Repair/Replacement

Does Geek Squad fix PS5 controllers?

If the controller that came with your console stops working, we'll replace it. Get a one-time replacement for the controller that was included in the original box of your PlayStation console.

Does a PS5 controller have a tracker?

While the PS5 DualSense controller doesn't currently allow for position (6DOF) tracking, its rotational (3DOF) tracking is very impressive thanks, apparently, to a stellar IMU inside.

How often should you replace PS5 controller?

PS5 DualSense controller has a life expectancy of 417 hours.

How long should a PS5 controller last?

The standard DualSense controller averages between five to eight hours of battery life in my experience – depending on the game you're playing – so it's disappointing to hear that the DualSense Edge, which costs $200, might not even hit those heights.

How do I send my PS5 to Sony for repair?

Please call our Product Operation Support Center at 800-883-6817 or email our support team at [email protected].

Can GameStop fix PS5 controllers?

Need your console or controller repaired? We can fix it! Just bring your eligible products into any GameStop store and we'll take care of the rest.

How much does a brand new PS5 controller cost?

A $200 price point means the DualSense Edge is more expensive than Microsoft's Xbox Elite Series 2 controller, which has an MSRP $179.99. However, it's at least $50 cheaper than Scuf's $249.99 Reflex FPS.

Will Sony repair PS5 out of warranty?

Does Sony Fix The PS5 Without Warranty? No, Sony does not provide repairs for PS5 consoles unless they are under warranty.

Does PS5 warranty cover accidental damage?

Accidental damage cover (including water damage) from the moment you receive your item. Breakdown cover after your manufacturer's guarantee has ended. Unlimited repairs of your item.

Does Sony repair stick drift?

Sony will fix your PS5 controller's stick drift (if you're still under warranty)

How long do controller warranties last?

The standard warranty period for Xbox controllers is 90 days. However, Microsoft specifically extended the Xbox Elite 2 controller's warranty from 90 days to one year after a large number of customers noticed malfunctioning Xbox Elite wireless controllers.

Does the PS5 controller break easily?

Essentially, the joystick sensors inside the pad are becoming prematurely obsolete. They wear away fast, become clogged with your thumb gunk, and can warp over time. Sadly, a PS5 controller teardown suggests DualSense drift was inevitable, as some components are prone to wear and tear.

How long does it take Sony to fix PS5 controller?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.

What is the life expectancy of a PS5?

The PlayStation 5 is predicted to have a shortened five-year lifespan, but still outpace lifetime sales of the Xbox Series X and the PS4.

Why do PS5 controllers drift so fast?

Residue and dust under the joysticks can eventually impact the performance of your controller. Lifting and rotating your joysticks can also help with the issue, helping re-centre the mechanism if you're often pointing your joystick in the same direction.

How can I tell which PS5 controller came with the console?

The model number can be found on the back of the wireless controller, above the QR code. The model has 8 alphanumeric characters. For example, CFI-ZCT1W.

Does the PS5 controller have a light bar?

If your controller is turned off, press the PS button. After the light bar blinks, the player indicator lights up. When your controller has enough battery life, you can disconnect the USB cable and use your controller wirelessly. Please note, your controller can pair with only one PS5 console at a time.

Is PS5 controller Bluetooth only?

PS5 DualSense controller works both wired and wirelessly if your PC supports Bluetooth, but if you want to use it wired, make sure you have a USB-C to USB-A lead.

Can Best Buy fix your PS5 controller?

We can install or repair thousands of products, no matter where you bought them. We offer a 90-day workmanship guarantee on all Geek Squad repairs.

Can you return a PS5 controller to Best Buy?

You may return any item purchased on BestBuy.com at any Best Buy store.