Can I get my quest replaced?

Open a ticket with Oculus Support. As long as your headset is within warranty, you should be able to get a replacement. My Quest recently had similar issues and it's actually out of warranty, but they still replaced it regardless!

Can I get my Oculus replaced?

Reach out to Oculus for Business customer support (CS). Provide CS with Device Manager ID and device serial number. Customer support will initiate a swap of the old serial numbers returning to the factory. CS will ship a new device to customer.

Can I get my Quest 2 replaced?

Yes, you can replace your Oculus Quest 2 headset after it broke after 9 months of use. However, please note that it is not covered under the limited warranty and you will need to purchase a replacement headset.

How long does it take to get a replacement Quest 2?

It usually takes about 8 to 12 business days from the time you ship your Meta Quest device back to us, we receive it and then send the replacement back to you.

How do I claim Oculus Quest warranty?

If you have a problem with your Product, please visit us at support.Oculus.com for Oculus related products, and portal.facebook.com/support for all other products to get helpful service and contact information, and to submit a claim form to obtain warranty service.

What is the Return Policy on the Oculus Quest?

What voids Oculus warranty?

This Limited Warranty is void if (i) a Warranted Product is returned with removed, damaged, or tampered labels or any alterations (including the unauthorized removal of any component or external cover), or (ii) you uninstall any Oculus-issued software from the Warranted Product.

What does Oculus warranty cover?

During your one-year grace period, the warranty covers "defects in materials and workmanship of the Meta product(s) contained in the original packaging," which includes the headset, Touch controllers, and any other accessories.

What happens if you lose your Oculus Quest 2?

The device will be wiped of all personal information and data, and reset to its factory state. It will no longer have anything attached to you and will act as if it is a brand new device. This is a last resort measure, so make sure you're definitely ready to wipe everything from your Quest – there's no going back.

Why is the Quest 2 so expensive now?

The official reason Meta is upping prices is that “the costs to make and ship our products have been on the rise,” according to a company blog post credited only to the “Oculus Blog.” “By adjusting the price of Quest 2, we can continue to grow our investment in groundbreaking research and new product development that ...

Why is the Quest 2 more expensive now?

Meta attributes the price increase to rising production costs, and says that “by adjusting the price of the Quest 2, we can continue to grow our investment in groundbreaking research and product development that pushes the VR industry to new heights.”

Which Oculus Quest 2 was recalled?

What is happening? We received reports that a very small percentage of Quest 2 customers were experiencing skin irritation after using the Quest 2 removable foam facial interface. The rate of reports remains small, but we are voluntarily taking further steps in cooperation with regulators.

Will I lose my games if I buy a new Oculus Quest 2?

It's all on your account, nothing should be lost. As long as you use the same account on the 256GB quest 2, all the same games will be in your library, you just need to reinstall them.

Is Quest 2 becoming obsolete?

Is Quest 2 becoming obsolete? Oculus Quest launched in May 2019 and was replaced in October 2020 by the much-improved Oculus Quest 2, which has been officially called Meta Quest 2 since Facebook renamed it Meta in October 2021. That in turn is expected to be replaced by Meta Quest 3 this year.

Is Oculus discontinuing the quest?

The Meta Quest 1, also known as the Oculus Quest 1, will remain usable to play games and access apps. However, the company will only roll out maintenance and security patches until 2024, after which the headset will no longer be supported.

Can I trade in old Oculus?

Sorry but like most modern electronic devices, especially VR, there are no trade in options. You can always try to sell your old Q1 in order to help reduce your upgrade costs.

Is Oculus being discontinued?

We've stopped manufacturing the original Oculus Rift, but are continuing to work on PC VR with Oculus Rift S. Rift and Rift S run on the same core platform, so both devices will be fully supported with regular updates and releases.

Is Quest 3 coming out?

The Quest 3 will remain a much more budget-friendly option for those looking to dip their toe into VR, especially next to the Quest Pro. But the question of whether this is a worthwhile upgrade remains to be seen. Roll on 2023!

Why is the Oculus Quest 2 $400 dollars?

The company blames higher manufacturing costs for the increase. Prices normally drop as devices get older, but that's not the case for the Meta Quest 2. UploadVR reports Meta will raise the price of the Quest 2 from $299 to $400 for the base 128GB version on August 1st, and from $399 to $500 for the 256GB model.

Will the Quest 3 be cheaper than the Quest 2?

The report confirms and substantiates earlier rumors about the Meta Quest 3, which will be released later this year. According to the report, the device “will be two times thinner, at least twice as powerful, and cost slightly more than the $400 Quest 2″.

Can you track a stolen Oculus?

You can ask by submitting a support ticket. They may be able to see when someone links their new account, if they can see serial or imei numbers. You can lock you Quest with a PIN, much like a phone.

Can Oculus Quest 2 be traced?

Yes, the Oculus Quest 2 can be traced. The Quest can be traced by its MAC address, which is burned into its motherboard. If someone is connected to the Meta network, Meta can identify the user and their current IP address.

Will I lose all my games on my Oculus Quest 2 if I do a factory reset?

Before you start it's worth noting that factory resetting your Quest 2 will delete all your downloaded games and remove all your personal information. So be sure this is what you want to do before starting the process. One of the ways to factory reset your Meta Quest 2 is with the Oculus app on your phone.

Does Oculus refund money?

So long as the software has been used for less than two hours and was purchased within the last two weeks, users should be able to get their money back.

Will Oculus refund?

Game or App refund

For paid apps on Oculus Go, you may be eligible for a refund if you used the app for less than 30 minutes and you've requested a refund less than 3 days after purchase.

How much is insurance on Oculus?

For just $24.99, the Asurion Home+ protection plan covers your VR headset plus all of your eligible devices for breakdowns, defects, accidental damage, and more.