Can I refund a Steam game with more than 2 hours?

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store.

Can I refund a game with 4 hours on Steam?

What can I request a refund for? Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime).

Can I refund a Steam game I have 9 hours on?

Steam's refund policy requirements

It's theoretically possible to submit a request for any game that you've bought on Steam, as long as you purchased it less than 14 days ago and haven't played more than two hours.

Is there a limit to the amount of games you can refund on Steam?

Is there a limit to how many games you can refund? No. You can request as many refunds as you want through Steam, but if Valve believes you're abusing the system, it can revoke your right to request future refunds.

How do you politely ask for a refund?

How to Refund Games on Steam After 14 days or 2 hours 2023 -WALKTHROUGH

How do you handle an angry customer asking for a refund?

Acknowledge that you've received the refund request. Let the customer you are resolving their complaint as quickly as possible. Provide an estimate of how long will it take to handle the request. Explore other options for solving the issue before opting for a refund.

How do I ask for a refund without being rude?

Can Steam ban you for too many refunds?

There's no known hard limit, but don't test it. If you have got the message " we see you have recently refunded several games" or something similar to that, then I suggest that you purchase more carefully.

How long will Steam refund take?

Typically, Steam processes refunds within 7 to 14 business days from the date of the request. However, the exact processing time may be affected by factors such as the volume of refund requests, the payment method used, and the amount of time it takes to resolve any issues with the refund request.

Is the Steam refund lawsuit real?

In 2021, game publisher Wolfire Games sued Valve, the company which owns and operates Steam, a computer gaming platform and store, in a class action lawsuit. They alleged Steam was a monopoly, and Valve used this monopoly to pressure publishers into paying higher commission fees for every sale made on the Steam store.

Can I refund a 3 hour game on Steam?

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

Can Steam deny a refund?

Please keep in mind that refunds are not a method for trying out games. If we think the refund system is being misused we'll decline to grant future refunds.

How do I refund a gifted game on Steam?

How do I contact Steam support?

How do I contact Steam Support? Visit https://help.steampowered.com for help with your issue. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

How long can you play a game on Xbox before refund?

Refund eligibility

Refunds are typically issued for requests made within 14 days of the purchase date for games in which you haven't accumulated a significant amount of play time.

Why won't Steam give me a refund?

You can't get a refund if you received a game through a third-party site or other means. You need to submit the refund request within 14 days of purchase. Any purchased game can only have two hours of playtime on it. You can request refunds on in-game purchases or subscriptions, typically within 48 hours of purchase.

Is Steam refund available within 12 hours?

Is there a limit to refunds on Steam? Steam's policy is that you can get a refund on any game you purchase if you get it within 14 days of purchase and if you have played it for less than 2 hours.

Is Steam pending balance available within 12 hours?

Refunds back to wallet usually happen within 24 hours after the request has been granted. If it says the funds will be available in the next upcoming 12 hours, they will be. They will be available within the next 12 hours.

What is the highest refund rate Steam?

The refund rate, which, according to Carless, averages 8-9%, can be as high as 20%. If yours is above average, you might want to dig into the refund comments that Steam requires users to leave, no matter how depressing those might be.

What is the Steam refund warning?

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you.

Can you get banned for changing region Steam?

Games are unbelievably cheap in that region, but Steam doesn't like it when you take advantage. If you're caught attempting to switch to Russia from another country, your account will be disabled.

What if someone refuses a refund?

Contact your state attorney general or consumer protection office. These government agencies may mediate complaints, conduct investigations, and prosecute those who break consumer protection laws.

Can you reject a refund?

No matter what means of communication you pick, you should be firm and polite. Use active language in your communication. Instead of saying “Your case has been investigated” and “The refund can't be provided”, go for “I have carefully looked into your situation” and “We can't issue a refund according to our policy”.

Can we refuse a refund?

Look for a return policy sign in the store! Under California law, stores are free to set their own policies, including refusing to issue refunds, requiring a restocking fee, or requiring that the merchandise is in its original packaging – as long as they are posted conspicuously at the store or on the order form.