Can LEGO cancel my order?

You can cancel your order online until any items have an 'In Warehouse' status. If none of the items in your order have an 'In Warehouse' status yet, and you'd like to cancel, just visit the 'Order Status' page, click 'Cancel Order' and follow the remaining steps.

Why did my LEGO order get canceled?

Every LEGO® Shop order goes through some routine security checks so we can double-check the order info. Most of the time, this is something you won't have to worry about, but occasionally, our automated system will cancel an order for security reasons.

Can LEGO backorders be Cancelled?

You can contact us to cancel individual items that have not yet reached the warehouse or to get help making other changes to your order.

Does LEGO give full refunds?

LEGO® Stores give full refunds for any sealed sets originally purchased at a LEGO® Store provided you have the original receipt and the payment card you used at the store. Open sets with a receipt can be returned for an exchange or store credit.

How long does it take LEGO to send a refund?

When to expect a refund. We'll start processing your refund within 1-2 days after we get the items back. It can take up to 14 days for the refund to reach your bank. For more info on returns, check out our Return Policy.

LEGO announced a new product cancellation strategy and you can help pick the sets!

Why is my LEGO order still in warehouse?

Our warehouse team will print the shipping label and pack the order so it's ready for the courier to pick up. This usually takes up to 48 hours, but can take longer if we're receiving high volumes of orders. Your order left our warehouse and is on its way to you. Some of the items in your order are backordered.

How long does it take for LEGO to process?

For both Bestseller and Standard orders, we'll send your parts in 11-15 business days, although sometimes Standard items can take up to 28 days to be delivered.

How do I cancel a LEGO order I just placed?

You can cancel your order online until any items have an 'In Warehouse' status. If none of the items in your order have an 'In Warehouse' status yet, and you'd like to cancel, just visit the 'Order Status' page, click 'Cancel Order' and follow the remaining steps. It's super easy!

Can LEGO online orders be returned to the store?

RETURN IN STORE

AG LEGO Certified Stores will happily EXCHANGE or provide a CREDIT NOTE for online purchases within 30 days of receipt, or for in store purchases within 30 days of purchase. Proof of purchase is required when making an exchange or receiving a store credit.

Can LEGO sets miss a piece?

We do our best to make every set perfect and we take it very seriously when a faulty one sneaks through. Don't worry though, we can send you the parts you need! Please click “Missing Bricks” on the Bricks & Pieces section of our Customer Service site to order the part you need to finish your set.

Does backorder mean Cancelled?

A product on backorder is already planned by the manufacturer but has not been produced yet, and will be next on the list for delivery when it is back in stock. Customers can buy backordered items on a website, and they will be delivered as soon as they are back in stock.

Why is everything out of stock at LEGO?

When LEGO products are listed as “Temporarily Out of Stock,” it means that LEGO has plans to manufacture more but hasn't done so yet, a step back from backorders. In these cases, you won't be able to place an order until the product re-enters manufacturing and becomes available again.

Does backorder mean discontinued?

Backordered goods are not on-hand at the time of sale, but are expected to arrive at some point in the future. This sets them apart from discontinued inventory and just in time inventory.

Why orders are cancelled?

If the stock breaks out to the upside, the buy order executes, and the sell order gets canceled. Conversely, if the price moves below the trading range, a sell order executes, and the buy order is purged. This order type helps reduce risk by ensuring unwanted orders get automatically canceled.

Why do they cancel orders?

As aforementioned, order cancellation often occurs when customers experience dissatisfaction and unhappiness. These sentiments do not merely occur after customers have used a product or service, as various factors affect customer satisfaction and customer expectations.

How do I know if my LEGO order went through?

If you'd rather not wait, you can use the 'Check Order Status' button on the LEGO® Shop. If you were logged into your LEGO® Account when you placed the order, it should appear in the list of orders that shows up. You can also reach out to us to check on your order.

Can I return a LEGO set if its open?

Opened Sets: Returns of opened LEGO sets must include the original shipping confirmation email or receipt and can be returned for exchange or merchandise credit only. Customized Orders: Customized items such as LEGO Pick a Brick and LEGO Minifigure Factory orders cannot be modified, returned or exchanged.

What does LEGO do with returned sets?

They seal the bags back up as well as they can, and seal the box as nicely as they can, and then return it to the store. Then they're free to keep or sell the minifigures online.

How long is LEGO average delivery?

Pick a Brick Standard orders will normally arrive in 11-15 business days but may sometimes take up to 28 days to be delivered. Express and Collection Point deliveries are not available for Pick a Brick orders.

How do you cancel an order before it arrives?

When you speak to customer service, provide them with your order number and tell them you want to cancel it. They may be able to cancel immediately. The customer service number is usually found under “contact” information toward the bottom of the website. Be very polite.

How do I cancel an order before it's delivered?

Call the customer service number if you get an email that says that the order can't be cancelled because it has already shipped. In some cases, the customer service representative can stop the shipment in transit. Ask the customer service number how they will process your cancellation.

What happens to unsold Lego?

What does Lego do with unsold sets? Retailers will offload their excess inventory to other markdown stores. It does not get returned to Lego unless there were some defects or issues.

How long do LEGO online orders take?

Most orders are delivered within five business days of order placement. Note: There could be some delay during peak seasons. To inquire about your order status, call 800-362-4308.

What LEGO takes the longest to build?

How long does a 400 piece LEGO set take to build?

So in total you need 7 minutes for 12 pieces. So in 4 hours you can do about 400 pieces.