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Does Sony accept PS5 returns?

Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories. For more details, please see the returns refund policy. You can start a return or replace order from Order Look Up or My Orders.
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Can I return a PlayStation 5 to Sony?

a. Returns Window: For an order of a refund-eligible item, you have 30 days from the date your item ships to initiate a return. For instructions on how to initiate a return, please visit Cancellation, Returns & Refunds FAQ page.
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How do I return a purchase on PS5?

How To Refund A Game On PS5
  1. Go to the refund requests webpage on the company's support website and click on the "Request Refund" button.
  2. The Support Bot will ask you if you are the owner of the account for the Playstation Network that was charged. ...
  3. The Support Bot will want to know why you want a refund.
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How do I get a refund from PlayStation Store PS5?

Next, you'll navigate to the PlayStation Support page, tap on PS Store & Refunds > Refunds > Requesting a PS Store refund. Choose the appropriate option for your purchase type. Tap on Request refund. You'll be in contact with a Customer Support bot to walk you through the rest of the way.
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Can I send my PS5 to Sony for repair without warranty?

Does Sony Fix The PS5 Without Warranty? No, Sony does not provide repairs for PS5 consoles unless they are under warranty.
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Doing This Will Make Your PS5 Run Better

How do I return my PS5 to Sony for repair?

Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. Select Confirm Return. Follow the on-screen instructions to print the return label.
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Will Sony fix my PS5 for free?

No, Sony does not provide repairs for PS5 consoles unless they are under warranty. If your console is under warranty, returning it for a repair or replacement should not cost you anything. Warranties are free for all new PS5 consoles bought directly from Sony or a licensed retailer.
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Does PlayStation refund work?

You can cancel a game or game add-on purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it. Games or add-ons that you have started downloading or streaming are not eligible for a refund unless they are faulty.
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How long do PlayStation refunds take?

If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account. If you returned your order for a replacement, the replacement order will ship within 3-5 business days after processing the return.
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How does PlayStation Store refund work?

Your game purchase, add-on, subscription, or preorder will be refunded via the original payment method, except for select payment methods listed in the fine print. In those cases, your PSN account will receive in-store credit. You can get a refund for subscriptions to PlayStation Plus and PlayStation Now.
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Can I return my PS5 to Best Buy?

If you want to return or exchange your purchase, please know that you can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging and your proof of purchase, and we will process your return or exchange.
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Can you return PS5 console to Gamestop?

You have fifteen (15) days from your in-store purchase or receipt of shipment of a new item, and seven (7) days for a used item, to exchange or return, unless noted in our exceptions.
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Can you return an opened PS5 to Gamestop?

We do not accept returns of:

Any product(s) that has been opened (taken out of its plastic wrap). Any product(s) not in its original condition.
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Does Sony accept returns?

A. Our Return Policy allows for most Products purchased directly from our Sony Store to be returned by you within 30 days from date of shipment for a refund of purchase price actually paid minus any return shipping costs and deductions per the Return Policy, with certain exceptions.
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How long is a PS5 warranty?

Sony Interactive Entertainment LLC ("SIE") warrants to the original purchaser ("you") that the PS5 hardware, which includes components contained in the retail box with this hardware ("Product"), will be free from material defects in material and workmanship for a period of one year from the original date of purchase ( ...
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Can I return my PS5 to target?

You can return your damaged or defective item to any Target store for a full refund with no stocking fees. If you wish to send your damaged or defective item back for a refund, please contact Target.com Guest Services at 1-800-591-3869. They will help to schedule a pickup for the damaged or defective item.
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How long do ps5 returns take?

We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it. If, after this time, you have not received your repaired or replacement system, please enter your returns reference number on our PlayStation Repairs page to find out where it is.
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How do I return my ps5 to Walmart?

How to Return Your Console to Walmart
  1. Visit Walmart's website and login.
  2. Go to the “orders” section.
  3. Go to the “returns” section.
  4. Print the return product label.
  5. Package your console with all the accessories.
  6. Drop it off at your local USPS or FedEx drop-off point.
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Can I return a ps5 game to Walmart?

Video games can be returned to any Walmart store whether they were purchased in person or online. Video games purchased in store cannot be returned through the online returns process.
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How do I cancel a PlayStation purchase?

How to cancel a PlayStation subscription online
  1. Sign in to Account Management.
  2. Select Subscription from the menu on the left of the screen.
  3. Select Cancel Subscription next to the subscription you would like to cancel.
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How to get a refund from PlayStation Store reddit?

North America (Canada & United States)
  1. Use the Refund Chatbot - OR -
  2. Contact PlayStation Support via Live Chat (Go to DIGITAL CONTENT > CONTACT US during operating hours) - OR -
  3. Contact PlayStation Support via phone at 1-800-345-7669.
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How do I get a refund on my ps6?

To request a PlayStation refund on a PlayStation Store purchase, you'll need to head to the refund request page on PlayStation's support website. You can find that page here (opens in new tab).
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Is PS5 worth resale price?

A good takeaway from this guide is that the prices for the Sony PS5 units are still significantly high due to their demand. Resale prices might even exceed the original retail price. Used PS5 units are currently worth between $195.00 and $371.00, depending on the system and its condition.
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Why is my PS5 overheating?

Over time, the radiator inside of the PlayStation 5 becomes clogged with dust, and the system overheats. To solve this problem, you need to clean your game console.
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Is there a resale problem with PS5?

PS5 scalpers on the reseller market have posed a problem since the console launched in November 2020. In February 2021, an analysis from DEV Community user and Avant Senior Associate Michael Driscoll estimated that roughly 10 percent of current-gen PlayStation consoles sold at the time were thanks to scalpers.
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