Does StockX refund stolen packages?

Eligibility: You must reach out to StockX within 3 days of your tracking information saying "delivered" in order for us to initiate a claim for your package. Time frame: This investigation process could take up to 10 business days from the start of the investigation.

What happens if your package from StockX is stolen?

Contact StockX Support with your order number and explain your tracking inquiry. We will contact your carrier and open an investigation, if needed, for your missing package.

Is StockX responsible for lost packages?

If on the third day your item still shows no signs of movement, Contact Us. Claims eligibility: You must contact StockX within 5 days of your tracking information saying "delivered" in order for us to start a claim for your package.

Can I dispute a StockX order?

If you received your item damaged, were sent the incorrect item or were sent an item in the incorrect size, we will work diligently to resolve the issue as part of the StockX Buyer Promise. To open an inquiry, please submit a Buyer Promise Support Request form within three days of receiving your item.

What happens if the StockX Seller doesn't ship?

If you don't ship after receiving these warnings, StockX will cancel your sale. In addition, you may be subject to the following penalties in the event of a canceled sale: A penalty fee equivalent to 15% of the transaction price, with a minimum charge of $15 USD or local currency equivalent.

HOW TO GET A REFUND FROM STOCKX OR GOAT!!! (OR ANY COMPANY)

Why is StockX not giving me a refund?

For Buyers, we are unable to offer refunds or credits should the price of your item decline after purchase. For Sellers, we are unable to cancel orders if the price of your item increases after your sale. We maintain this policy to support the integrity of the marketplace.

Why doesn t StockX do refunds?

StockX is a live marketplace and prices fluctuate based on supply and demand in real-time. As such, once a Bid and an Ask are matched, an order is created and we are unable to offer returns, exchanges or swaps.

Why did StockX refund my money?

If StockX is unable to match you with a new Seller as a result of your purchase failing verification, you will be refunded your full purchase price.

Does goat refund your money to your bank account?

If your order is canceled after you have already been charged for the order, we will refund you the amount you paid for the item(s) onto your original payment method. Please allow your financial institution 3-5 business days (Monday - Friday excluding holidays) to fully process the refund.

How do I complain to StockX?

You can connect with us by live chat or you can select Contact Us to receive a reply via email. Both of these options will provide you with the fastest way to get help. How do I utilize StockX's live chat feature? Saturday - Sunday 10 a.m. - 6 p.m. ET.

What happens if I get scammed on StockX?

If you see an unauthorized charge being made through your StockX account, it's our goal to assist you as quickly as possible. We recommend you get in touch with StockX Support to alert us to the charge so we can investigate and identify a resolution.

Do StockX send stuff back when the sellers send fake items?

StockX has no obligation to return items that do not conform to the description (including, without limitation, that the item is not new and unworn, is not the correct identified size, or does not include the original box), or are counterfeit (in which case, StockX may turn those items over to the proper authorities) ...

Is buyer or Seller responsible for lost package?

Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursement.

What if my delivered package was stolen?

USPS may reimburse you for stolen, lost or missing packages if the mail was insured. If your packages weren't insured, they likely won't issue a refund. Instead, you'll want to contact the seller. This holds for other delivery services, too.

What if my package was stolen after delivery?

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.

What do I do if a package was stolen?

Will GOAT refund you if your package is stolen?

Regular post will provide a delivery scan upon delivering the package. We will consider this as a delivered package and will not accept refunds if you state the package was lost or stolen. Express shipping company will require your signature upon delivery which will make it more secure and reliable.

Why did GOAT charge $1?

The $1 USD transaction is a credit security check to ensure the card details are correct and authorized. The charge is refunded after the transaction is complete.

How do I cancel a StockX order?

Once your Bid has been accepted by a Seller, your order cannot be canceled. This keeps offers real, active and dependable, which fosters seller trust in the marketplace and ultimately leads to more items being offered on StockX, which is good for Buyers.

Does StockX refund your money to your bank account?

Once the item you sold passes our verification process and your payout is released, it typically takes 1-5 business days (depending on your bank and region) for funds to arrive in your bank account.

Is StockX a trustworthy site?

So, is StockX Legit? Yes. StockX is a legit place to buy and sell your rare sneakers and streetwear. However, as with any business, any seller, any transaction, there are definitely things that slip through the cracks.

Will StockX take your money?

For all StockX sales there is a 3% payment processing fee, as well as a transaction fee that is determined by your Seller Level in accordance with the StockX Seller Program What is the StockX Seller Program? What are Seller Levels? In short, the more you sell, the lower your transaction fee.

What happens if StockX rejects your item?

If your item is reviewed and your verification failure is reversed, we will provide you with a shipping label to send the item back to StockX for re-verification. Your payout for the original sale amount will be issued once the item is received and verified.

How long does StockX take to get back to you?

StockX strives to deliver your item to you within 7-12 business days. Although this may be slightly longer than you are used to, since the StockX marketplace deals with high value and rare products, we want to ensure that the items you purchase on our site meet our internal quality standards.

Where is StockX shipping from?

We have Seller drop-off locations in New York, Hong Kong, London and Tokyo.