How do I cancel a NEXUS application?

For Global Entry, NEXUS, SENTRI or FAST, while your application is in the Interview Scheduled stage, you can reschedule or cancel an appointment by logging in to the TTP website. On the Dashboard, select Reschedule Interview or Cancel Interview on the application.

How do I contact NEXUS for an application?

If you have questions or concerns about your Global Entry, NEXUS, or SENTRI membership, you may visit the Trusted Traveler Program website or contact Customs and Border Protection at (877) 227-5511 or by email.

Can I cancel my Global Entry application and get a refund?

Please note the refunds can only apply to applications that have not been submitted, we CANNOT offer a refund for applications once they have been processed and submitted. This includes any event where the U.S. Department of Homeland Security Trusted Traveler Program decides to cancel an application.

How do I check my NEXUS application?

What if I made a mistake on my Global Entry application?

If you made an error and only realized it after you certified the application, you will not be able to correct it online and must wait until your interview. Please let the interviewing officer know what changes are needed when you are at an Enrollment Center.

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Can you have both Global Entry and NEXUS?

All current NEXUS members, and U.S. citizens and U.S. lawful permanent residents who are SENTRI members, are eligible to use Global Entry kiosks once they provide fingerprints and document information to CBP.

How do I apply for NEXUS if I already have Global Entry?

If you have applied for GE and prefer NEXUS, you must cancel your GE application and apply for NEXUS. Or, once approved for GE, you may apply to add NEXUS to your existing GE account.

What is the current wait time for NEXUS?

How long it will take to process your application. Your application may be processed within 30 business days of receipt.

How long is NEXUS approval taking?

Your initial application will only take about 20 to 30 minutes to complete, but conditional application approval can take 4 to 6 weeks — and booking your interview could take several weeks or months.

What happens if you get denied for NEXUS?

Appeal to the Canada Border Services Agency

If the Canada Border Services Agency (CBSA) rejects your application or cancels your membership, you may request a review of our decision. You must submit your request within 90 days of the rejection or cancellation becoming effective.

Can I use NEXUS if conditionally approved?

NEXUS and FAST-North must complete the enrollment within 5 years of receiving conditional approval.

What questions are asked in NEXUS interview?

NEXUS Interview Questions

Frequently asked questions at the NEXUS interview are: “Why do you want the Nexus card?” “How often do you plan to use the NEXUS pass?” “Where do you think you will travel to in Canada /the States?”

Does NEXUS come with TSA PreCheck?

U.S. citizens and U.S. lawful permanent residents enrolled in Global Entry, NEXUS or SENTRI are eligible to participate in TSA PreCheck^®, as well as Canadian citizens who are members of NEXUS.

Can you reapply for NEXUS?

To continue membership in the NEXUS program, he or she must: Submit an application and go through a registration process; Satisfy the eligibility criteria; Be admissible in Canada and the United States; and.

Why is my NEXUS application taking so long?

NEXUS application backlog

The current wait time was literally months! But it's true that recently, the American and Canadian governments announced their efforts to get through the backlog caused by the pandemic the governments' responses to the pandemic.

Can I get a refund for my NEXUS application?

Just send us an email with your name and the word 'refund' in the header and we'll get straight onto it. We refund your service fee payment ($139.99) in 24 hours via our payment provider. We can only provide refunds for services provided in the last 180 days.

Who gets denied NEXUS?

To qualify, an applicant must pass law enforcement checks by both the United States and Canada and be interviewed at a NEXUS Enrollment Center. Membership may be denied if the applicant provides false or incomplete information or has been convicted of a criminal offense.

How can I get my NEXUS interview faster?

Does NEXUS get you through customs faster?

The NEXUS program allows pre-screened travelers expedited processing when entering the United States and Canada.

Are they doing interviews for NEXUS?

Two-step interview at a Canadian airport enrolment centre followed by an interview at a U.S. preclearance location in a Canadian airport. You must schedule step 1 of your interview at a Canadian airport enrolment centre through the Trusted Traveller Programs scheduler.

Is NEXUS not doing interviews?

New Two-Step Interview Process at Airports

In Spring 2023, travellers who have been conditionally approved for a NEXUS application will be able to complete their interview in a two-step process at some Canadian airports.

Can I get a NEXUS card in 24 hours?

You should normally receive your NEXUS Card within 10 calendar days of the approval of your application, which usually occurs the same day as or the next business day after your interview.

Where are NEXUS interviews held?

The U.S. portion of the NEXUS interview will be conducted by CBP officers in the preclearance area of a Canadian airport before the applicant departs for the United States.

Why get Global Entry over NEXUS?

Global Entry allows expedited entry into the United States for international travelers and includes TSA PreCheck. NEXUS provides dedicated lanes at select border crossings between the U.S. and Canada while also offering full TSA PreCheck and Global Entry benefits when flying.