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How do I fix a game disc error on PS4?

Troubleshoot PS4 console disc reading issues
  1. Clean the disc with a soft, clean cloth to remove any dirt or prints.
  2. Try inserting another game, Blu-ray disc, or DVD. PS4™ consoles can't play burned discs or audio CDs.
  3. Access Safe Mode and select option 5 Rebuild Database.
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How do you fix a disc that won't read?

Check the Disc

Clean your discs – Grime and dirt can make it hard for the drive laser to read small groves located on your disc. If the disc is dirty, you can try cleaning it with filter water and a clean cloth; or better yet, a specialized disc cleaning solution and cloth can be purchased in most electronic stores.
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Why won't my PS4 install disc games?

Eject the disc and make sure it is not dirty, scratched or damaged. Ensure you are using the correct disc for this console. Insert another disc to see if it works. If another disc can be read, the disc you are trying to use may be dirty or faulty.
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How do I know if my PS4 disc is damaged?

Check for scratches as you do so. If there are scratches, (as in, large scratches or many, many, many small ones) there's a good chance the disk is unreadable, and you'll have to get a new one.
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Can damaged disc damage PS4?

No having a scratched CD or dvd is not going to damage the drive itself. It might not be readable but it's not going to cause any damage. How does a PS4 disc get scratches in the back? Why does a game that is on disk and you have to insert the disk to play use an average of 50gb of storage on a PS4?
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Fix “Unrecognized Disc” On PS4 [Disc won't Start]

Does water damage discs?

If the disc has experienced no permanent damage from absorption of the liquid, it should play normally. In NIST tests, a CD totally submerged in clean water for 24 hours was found to be unreadable initially after removal and surface drying.
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How do I force a disk on PS4?

Find a clean, flat surface, and place your console on it. Turn over and rotate the console so that the PlayStation logo is upside down. Insert a screwdriver into the manual eject hole, just above the PS4 logo, and turn counterclockwise to release the disc.
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Why does my PlayStation Store say error?

PS Store “Something went wrong” error fix

First, try logging out and back into your account. Totally logging out of your account before logging back in will force a reconnection to the PS Store and potentially fix the issue.
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Is it safe to clean PS4 disc with water?

Wipe the disc clean with water if it still looks dirty.

If it leaves streaks, wipe it a second time with a dry part of the cloth. Plain water is relatively safe, but don't soak the disc. Also, make sure it is dry before putting it into your PS4.
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Can you replace a PS4 disc drive?

You can replace the the optical drive assembly by itself, but the replacement assembly must be compatible with the your optical drive daughterboard. Unplug your PS4 before beginning any repairs.
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Why isn't my PS4 reading my disc?

Troubleshoot PS4 console disc reading issues

Clean the disc with a soft, clean cloth to remove any dirt or prints. Try inserting another game, Blu-ray disc, or DVD. PS4™ consoles can't play burned discs or audio CDs. Access Safe Mode and select option 5 Rebuild Database.
Takedown request View complete answer on playstation.com

How do I know if my disc is corrupted?

Common symptoms of hard drive corruption include:
  1. The drive is completely inaccessible.
  2. Sluggish performance.
  3. Missing files.
  4. 'Blue screen of death' (BSoD) – [this can happen if the drive in question contains operating system files]
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Why wont my discs play?

Use a soft cloth to clean the disc ; the disc may have fingerprints or smudges. Examine the disc for any cracks or scratches that might be interfering with playback. Make sure the disc playback is not restricted by parental control options. Make sure the DVD disc is compatible with the player.
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Why is my PS4 so slow?

Here are the possible reasons for PS4 running slow and lagging and even freezing at times. Poor or slow internet connection. Lack of enough space in the hard drive or fault hard drive. Dust accumulation and poor ventilation on the console.
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What is error code 37368 7?

If you see the error code WS-37368-7 when attempting to sign in to PlayStation™Network, your account has been suspended because your financial institution reversed a charge on one or more of your PlayStation Network purchases.
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Is it safe to clean discs?

Most instruction manuals and console manufactures will tell you to clean your games with a clean, lint-free, soft, dry or slightly damp cloth and wipe in straight lines from the disc's center to its outer edge. Don't wipe in circles: That's how the discs are read, and doing so could cause further damage.
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Is it OK to wash a disc?

To clean a CD or DVD a microfiber cleaning cloth or cotton based tissue or cloth is recommended. Any materials used should be checked to ensure they are non-abrasive. In most instances water will suffice as a cleaning agent.
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Do discs ever heal?

Herniated Disk (Slipped, Ruptured or Bulging Disk) A herniated disk is also known as a slipped, ruptured or bulging disk. It's one of the most common causes of neck, back and leg pain. Most of the time, herniated disks heal on their own or with simple home-care measures.
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Do PS4 games run faster from disc?

Here's something you might find surprising, however: When it comes to gaming speed, there's no appreciable difference between a digital or physical game.
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Can discs get corrupted?

The physical hard disk issues that contribute to corruption are often caused by poor operating conditions, but all hard drives eventually fail due to mechanical stress and wear. Common causes of hard drive data corruption include: Bad Sectors.
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What corrupts a PS4 game disc?

One of the more common reasons behind corrupted files on a PS4 is a power outage. If the system isn't properly shut down or there's a power surge, your PS4 may experience issues due to damaged files. Another reason you may have problems is that your PS4 failed to complete or properly install an update.
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