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How do I get my Microsoft account back?

Reopen your Microsoft account
  1. Go to account.microsoft.com and sign in.
  2. You'll be asked to receive and enter a security code. After you enter the code, your account will be reopened.
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Is there another way to recover Microsoft account?

The recovery form is available at https://account.live.com/acsr. Collect as much information as you can about any Microsoft services you may have used with this account. The more information you can include when filling out the form, the better the chance you'll have of regaining access to your account.
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Why is my Microsoft account gone?

Your account might be closed or deleted

You might not be able to sign into your account because it's closed or deleted. You closed your account If you closed your Microsoft account, you have 60 days from that closure to sign in and reopen it. After that 60 days, your account and data expire.
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How do I recover my Microsoft account details?

Lookup your username if you have security info set up on your account
  1. Look up your username using your security contact phone number or email address.
  2. Request a security code to be sent to the phone number or email you used.
  3. Enter the code and select Next.
  4. When you see the account you're looking for, select Sign in.
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How do I unlock my old Microsoft account?

To unlock your account, sign in to your Microsoft account and follow the instructions to get a security code. If you can't get a security code, or if your security code doesn't work, go to When you can't sign in to your Microsoft account and follow the instructions under I can't get a verification code.
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What to do if you can't sign in to your Microsoft account | Microsoft

What happens when a Microsoft account is locked?

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use.
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What happens if your account is locked?

An account freeze essentially means the bank suspends you from conducting certain transactions. You can still access your account, but there are limits to what you can do. Preauthorized payments scheduled from your account will bounce when your account is frozen.
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How do I find all my Microsoft accounts?

From a Windows 10 device where you're already signed in, select Start > Settings > Accounts . Under Email & app accounts, you'll see the usernames associated with your device.
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Is a Gmail account a Microsoft account?

First of all, they're different accounts. Your original Gmail address is your Google account, and it gives you access to Google's services and devices. Even if it's associated with a Gmail address, your Microsoft account is a different account that gives you access only to Microsoft's devices and services.
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How do I fix my Microsoft account email?

Choose Account Settings > Account Settings. On the Email tab, choose your account (profile), and then choose Repair.
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Has my Microsoft account expired?

Check your expiration status

Go to your Services & subscriptions page. If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription. Review the details under the Services & Subscriptions heading.
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What happens if I cant recover my Microsoft account?

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day. We recommend that you review the guidance for filling out the recovery form before trying the form again.
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Does Microsoft have live customer support?

Select the product you need help with

We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Can't find your product?
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How do I relink my computer to my Microsoft account?

How can I relink a device to my Microsoft account?
  1. Click on the Start button, and select Settings.
  2. Click Accounts.
  3. On the right-pane of Your email and accounts, click on Verify. ...
  4. Enter your Microsoft Account password when prompted, and then follow the on-screen instructions.
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How do I check if I have a Microsoft account?

If your email address is displayed under your name, then you are using a Microsoft account. If you do not see any email address listed, but you see "Local Account" written right under your user name, then you are using an offline local account.
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Will deleting my Microsoft account delete my Gmail?

Deleting your Microsoft account will not affect your Gmail account. You can add an @outlook.com alias to the Microsoft account and just remove the Gmail address. Then you will still have a Microsoft account.
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Is My Google Account linked to my Microsoft account?

Yes, they are not related. You can also have multiple Google and multiple Microsoft accounts on the same PC. While they still have full access, what can a user do to reduce their chance of losing access to their Google account?
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Is My Microsoft account the same as my email address?

A Microsoft account is an email address and password that you use with Outlook.com, Hotmail, Office, OneDrive, Skype, Xbox, and Windows. When you create a Microsoft account, you can use any email address as the user name, including addresses from Outlook.com, Yahoo! or Gmail.
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Do I have another Microsoft account?

Sign in at account.microsoft.com and click on 'Your Info' > 'Manage how you sign in to Microsoft' to check if you have other email address or alias that is listed on your Microsoft account. Hope this helps.
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Can you have 2 Microsoft accounts with the same email?

If you are a Microsoft 365 subscriber, you can have multiple personal and work or school accounts set up in Outlook. There are many different types of email accounts you can add to Outlook, including Outlook.com or Hotmail, Gmail, Yahoo, iCloud, and other Exchange accounts. Learn more.
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How long is a Microsoft account locked for?

The Account lockout duration policy setting determines the number of minutes that a locked-out account remains locked out before automatically becoming unlocked. The available range is from 1 through 99,999 minutes. A value of 0 specifies that the account will be locked out until an administrator explicitly unlocks it.
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How do you unlock an account?

My account is locked.
  1. Tap the navigation symbol (three horizontal lines) at the top left of any page. ...
  2. Locate and tap “Sign in/Join now.”
  3. Tap the “Need help logging in?” link and follow the directions to reset your password through the email address associated with your AAdvantage® account.
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How to unlock your Microsoft account without a phone number?

Change your security verification settings to an Email address as follows:
  1. Sign in to your Security basics page with your Microsoft account here: https://account.microsoft.com/security/
  2. Select Update info.
  3. Choose a method that you know works, or choose I don't have any of these to replace your security info.
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