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How do I get my money back from PokerStars?

To make a refund request, login to your Stars Account and visit the Cashier. Select the 'Refund' button and input the amount you'd like to refund, then choose 'Submit'. The following screen will display how your refund will be processed. This is only an estimation of how your funds will be disbursed.
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How do I change my play money to real money on PokerStars?

Play Money chips are designed for entertainment, as well as to help beginners and intermediate players get familiar with poker rules, tournaments and cash games. As the name implies, Play Money chips have no monetary value, and cannot be withdrawn, sold or converted into real money.
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Why wont PokerStars let me withdraw?

When withdrawing funds, pokerstars ask for the documents for which the account was opened, they need to make sure that you are an adult. Document can be sent directly in the client, after verification, your funds will be sent to your specified account.
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How long does it take to withdraw money from PokerStars?

Withdrawal time on PokerStars

Withdrawals processed above the total amount deposited shall be processed in one hour. Withdrawals processed with Wire Transfer and Direct Bank Transfer will be processed in 24 hours. It may take up to 3-5 business days for the process to complete.
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How do I cancel a deposit on PokerStars?

Deposits: Cancellation request due to incorrect deposit amount. If you have inadvertently deposited more than you intended, send a message to our Security department immediately with your request for review and consideration. Keep in mind that we are unable to cancel deposits for any reason other than this.
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How to Withdraw Money from PokerStars (App and PC)

Can a deposit be Cancelled?

Can you cancel a deposit? You may only cancel a deposit if it hasn't yet been sent for processing, and the window of time to do so is narrow. At some banks, transfers are sent for processing Monday through Friday at 4 p.m. Eastern time. Some banks allow you to cancel deposits online, while others require you to call.
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How do I cancel a pending deposit?

Canceling a pending transaction usually requires contacting the merchant who made the charge. Once a pending transaction has posted, contact your bank or card issuer to dispute it.
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Does PokerStars payout real money?

PokerStars.com offers the most real money poker games of all of the online poker sites.
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Should you cash out in PokerStars?

Why would you ever use “Cash Out”? The Cash Out feature doesn't change the equity of the hand, value of the pot, or chances of a particular outcome happening for any player. In the long run, it makes no difference to the odds. The main reason you would Cash Out is to reduce risk and variance.
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Can you withdraw from PokerStars to PayPal?

You may withdraw funds from your Stars Account to your PayPal account, providing you have made at least one previous deposit using PayPal within the past 12 months. Please visit our Withdrawal Policy for full information.
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Why can't Americans play on PokerStars?

The PokerStars website is available in the United States, but only players in a handful of states can access the real money games listed there. This isn't because PokerStars doesn't want you at the tables. The poker site is active in almost all the US states that have legalised online poker.
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Why is PokerStars shut down?

On April 15, 2011, the U.S. Attorney's Office for the Southern District of New York seized and shut down Pokerstars.com and several of its competitors' sites, alleging that the sites were violating federal bank fraud and money laundering laws.
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What is cash out all in PokerStars?

All-in Cash Out is a feature that gives eligible players who are all-in the option to collect the value of their hand without having to play the hand to its conclusion.
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What states allow PokerStars?

PokerStars US represents the global online poker giant's three seperate online poker sites active in the United States. PokerStars currently has a presence in three US states — New Jersey, Michigan, and Pennsylvania. As of Jan 1, 2023, PokerStars rooms in New Jersey and Michigan combine their player pools.
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Is PokerStars real money legit?

There's no questioning that PokerStars is one of the most legitimate poker sites online, even if I don't like them as a player. PokerStars is extremely by-the-book, refusing to operate in any unlicensed jurisdiction. They also are one of the few online poker sites to work with massive payment processors such as PayPal.
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Is online poker real money legal in USA?

There are currently 5 states that offer legal online poker for real money in the United States – New Jersey, Nevada, Pennsylvania, Michigan, and Delaware. Pennsylvania joined this group when PokerStars went live in the state on Nov. 4, 2019.
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What is the minimum withdrawal on PokerStars?

There is no minimum for withdrawal!
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Does PokerStars have a withdrawal limit?

The minimum and maximum withdrawal limits vary according to the payment method you're using. We're unable to change any withdrawal limits because they're set by the payment processors.
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Can a direct deposit be reversed?

If you accidentally paid your employee twice, or you paid the wrong employee, you may be able to request a direct deposit to get the money back. You can request a direct deposit reversal 5 business days from the pay date (US) or 4 business days (Canada). But this doesn't guarantee that the funds will be recovered.
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Can I get a refund on a pending transaction?

Unlike paying with your debit card to make a purchase, where you will often see a pending transaction on your account immediately, returns do not generate an authorization. You usually won't see the refund until it has finished processing and posts to your account.
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Can I cancel a pending transaction and get my money back?

Credit card issuers don't have the ability to cancel pending transactions until they've been finalized. If you need to eliminate a transaction before then, contact the merchant who placed the charge because they have the ability to ask for the hold to be released.
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Can a bank stop a pending payment?

Your card issuer is not able to alter a transaction until it's finished, making cancelling a pending one a bit tricky. Your best bet is to contact the merchant who placed the charge, so they can contact your card issuer and request the transaction be reversed.
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Can my bank cancel a pending deposit?

The delay by the bank can be because of many reasons like Bank holidays, different time zones, etc. Normally pending transactions are not canceled or reversed. To do so, the customer needs to contact the merchant and request a cancellation of transactions which is a complicated and time-consuming procedure.
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Why would a deposit be reversed?

Sometimes it becomes necessary to backout a previously recorded Deposit. This can be due to insufficient funds, missing indorsement, or other banking issues. Use the Check Reversal process to record this.
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