How do I refund a game I bought on Steam?

Navigate to Steam Help (help.steampowered.com) and log in with your Steam account. Find the purchase you would like to refund and click on it. If your purchase is not listed, it falls too far outside of our refund window and is ineligible for a refund. Select the problem you are having with the product.

How do I get a refund from Steam after 14 days?

Purchases made significantly outside of the 14 day refund window are not eligible for a refund request. My refund request was denied. Can I contest this decision? If you feel that there has been an error in the handling of your refund inquiry, please submit another request at help.steampowered.com.

How long do Steam refunds take?

Typically, Steam processes refunds within 7 to 14 business days from the date of the request. However, the exact processing time may be affected by factors such as the volume of refund requests, the payment method used, and the amount of time it takes to resolve any issues with the refund request.

How do I ask for a refund?

Is it OK to ask for a refund?

Remember that it is reasonable to ask for a refund and that there is nothing intrinsically rude in doing so. You can be polite.

How To Refund A Game On Steam | 2023 Tutorial | SEE DESC.

How do you say sorry for a refund?

I'm sorry to hear we weren't able to meet your expectations. We've processed your refund and you should expect to see the credit appear on your billing statement within 1-3 business days – depending on your bank.

Will Steam refund a game over 2 hours?

Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred.

Is Steam generous with refunds?

Steam is pretty generous with returning games and issuing refunds, but there are a few limitations. To return a game, you must: Request a refund within 14 days of purchase. Have logged less than 2 hours of playtime in the game.

How many refunds does Steam allow?

Is there a limit to how many games you can refund? No. You can request as many refunds as you want through Steam, but if Valve believes you're abusing the system, it can revoke your right to request future refunds.

How long does Steam wallet pending take?

Steam will not collect the funds that your bank has put on hold. Your bank will release the funds to you at a later date per their policy. This can often take up to 10 business days.

How do I return a Steam deck?

To be eligible for a refund, the Product must be returned in new condition and unopened. Please contact us within 14 days from the date of receipt of the Product. After receiving your return request, we will send you instructions on how to return the product.

Can you refund preorders on Steam for 14 days?

The same guidelines apply: a refund may be issued for any pre-ordered gift prior to the game's release or within fourteen days of the game's release and with under two hours of playtime by the gift recipient.

Can Steam refuse a refund?

It is worth noting that although Valve is pretty relaxed about Steam refunds you can still be denied a game refund request if the company suspects that you are abusing the system. So don't go requesting refunds constantly or trying to use the system to speedrun games and then ask for a refund.

How strict is Steam refund?

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

What is Steam's refund policy?

You need to submit the refund request within 14 days of purchase. Any purchased game can only have two hours of playtime on it. You can request refunds on in-game purchases or subscriptions, typically within 48 hours of purchase. Such refunds are on a case-by-case basis.

What counts as refund abuse?

What is refund abuse? Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Returns are a financial strain for many retailers, costing them on average nearly 60% of the item's original sales price.

Is Steam refund 100%?

You can refund a game purchased on Steam if you request the refund within two weeks of purchase, and have played the game for less than two hours total. When your game is refunded, it will be removed from your Steam library, and you'll receive the full value of your purchase back.

What is the highest refund rate Steam?

The refund rate, which, according to Carless, averages 8-9%, can be as high as 20%. If yours is above average, you might want to dig into the refund comments that Steam requires users to leave, no matter how depressing those might be.

Can you sell a Steam game?

Steam items, in-game items and extra copies of games (referred to as Steam Gifts) are tradable. To be sure if an item is tradable, please go to your Inventory and select the item and read the item details. The "Tags" section will indicate if it is tradable or not.

Can I refund a Steam game I haven't played?

If you haven't played a game for more than two hours and the purchase was made no more than 14 days ago, you can request a refund from Steam.

How long does it take for Steam support to respond?

Originally Answered: how long does it take Steam to reply to support tickets? It depends on what kind of issue you have. It usually takes about 1-2 days. But some tickets are going to take around a week to get the reply.

How do I reject a refund letter?

Dear [NAME], Unfortunately, I'm unable to process your refund/ return/ exchange request because the product has been damaged after the delivery. I understand this is not the message you wanted to hear and it must be disappointing given that you didn't get to use it much.

How do I apologize to my girlfriend in a letter?

How do you apologize for hurting someone you love?

How do I cancel a purchase on Steam?

The easiest way to do this is by using the online button provided at help.steampowered.com. Simply log in there with your Steam user account, select the order you wish to cancel and the problem you are having, then press the button labeled "I'd like to request a refund".