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How do I report my vanilla card stolen?

Lost or Stolen Cards
If you believe that your Card has been lost or stolen, you need to notify us immediately by calling 1-833-322-6760. You will be asked to provide us with the Card number and other identifying information.
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How do I report a stolen gift card?

Contact the retailer immediately upon noticing the card missing to cancel the card and find out the process for getting a new one. If you don't have the original card receipt, you may still be able to be reimbursed if you have the gift card number or if you registered the card at the issuer's site when you received it.
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How do I dispute a charge on my Vanilla Visa gift card?

To dispute a charge, please contact your issuer or bank using the toll-free number located on the front or back of your Visa card. In many cases, your issuer or bank will require detailed information regarding the transaction before resolving the disputed charge.
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How to get a replacement Vanilla gift card?

For Card information or to request a replacement card, call 1-833-322-6760 or visit balance.vanillagift.com.
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Can you track a stolen prepaid Visa gift card?

Can Gift Cards Be Traced? Gift cards tied into credit card networks, such as Visa prepaid cards, can be traced. For gift cards tied to individual merchants, it depends on what systems and processes the merchant has in place.
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Unused prepaid gift cards suddenly have balance stolen

Is there anything you can do if your Visa gift card is stolen?

Just call your Visa card issuer or Visa Global Customer Care Services at 1-800-847-2911, or call one of our global toll-free numbers and a Visa representative will work with you to notify the appropriate parties and replace your card.
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What to do if a prepaid card is stolen?

Call your card issuer right away if your card or PIN is lost or stolen or if you see unauthorized charges. If you wait too long to report, you could be responsible for more or all of the unauthorized or incorrect charges.
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How much is a replacement Visa gift card?

If you card is lost or stolen, there will be a $5.00 fee to replace it. Visa gift card Issued by PSCUFS pursuant to a license from Visa U.S.A. Inc. Members can activate, register and check balances at https://mygiftcardaccount.pscufs.com/.
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Are Vanilla gift cards already registered?

Card activation is simple. In most cases, cards are ready for immediate use when purchased from VanillaGift.com, but you can also activate the Cards online and by calling the toll-free number listed on the back of the Card.
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Is Vanilla Visa the same as Visa gift card?

Where Can You Use Your Vanilla Gift Card. Just like every other Visa gift card, you can use them in any store that accepts Visa cards. The only difference is that they do not work outside the United States of America and the District of Columbia.
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What do I do if someone used my Vanilla gift card?

If you believe that your Card has been lost or stolen, you need to notify us immediately by calling 1-833-322-6760. You will be asked to provide us with the Card number and other identifying information.
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Can I find out who used my gift card?

In general, it is very difficult for gift cards to be traced. A main component of gift cards is that they are not attached to an individual or an account, so there is no personal information linked to them. Even if you use a credit card to purchase the gift card, this does not mean that the stolen funds can be traced.
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How do I contact Visa Vanilla customer service?

(1-800-847-2911)
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Can stolen gift cards be refunded?

Unlike credit cards, there typically isn't any recourse for consumers when a gift card is stolen or used without authorization, so it is very hard to reverse the purchases or get a refund in these situations.
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How do I report a hacked gift card?

If you sent gift cards to a scammer, call your local law enforcement on the non-emergency line to file a report. They may send you the the FBI Internet Crime Complaint Center to file your report.
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How can I get my money back if I ve been scammed using gift cards?

If you paid a scammer with a gift card, tell the company that issued the card right away. When you contact the company, tell them the gift card was used in a scam. Ask them if money is still on the card, and if they can refund your money. If you act quickly enough, the company might be able to get your money back.
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What bank owns Vanilla gift cards?

Vanilla Visa® Gift Cards are issued by TBBK Card Services, Inc., Pathward, N.A. or Sutton Bank, pursuant to a license from Visa U.S.A. Inc. Pathward, N.A. and Sutton Bank, Members FDIC. See the back of your card for issuing bank. Vanilla Discover® Gift Cards are issued by TBBK Card Services, Inc., Member FDIC.
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Do vanilla Visa cards need to be activated?

Does a vanilla visa gift card need to be activated? Yes, a vanilla Visa gift card typically needs to be activated before it can be used. To activate your card, you usually need to provide either the 16-digit card number or a 4-digit card security code (CVV) located on the back of the card.
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Can I use a Visa gift card without registering it?

Activate—If you purchase your Visa gift card from a retail outlet, the card should be activated and ready for immediate use after purchase. However, if you purchased it online, you'll need to activate it once you receive it. This is typically done online or by calling the toll-free number listed on the card.
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How long does it take to get a replacement visa card?

Visa will work with your bank to replace your debit or credit card and ship it to you within 24 to 72 hours.
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Can you convert Visa gift cards to cash?

The fastest way to convert a Visa gift card to cash is to visit an ATM. Simply visit an accredited ATM and deposit the card into the machine to make a cash transaction.
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How long does it take to replace visa card?

It can take up to 14 business days to process your information and get a new card to you. Once again, most companies will list online or will tell you over the phone how long it is likely to take to get your card in the mail.
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Can police track prepaid cards?

A) To answer “can a stolen gift card be traced?” Yes, it true. They do keep track of purchases. Almost all prepaid gift cards require some form of registration where they collect different data about you: name, address, zip code, phone number, etc. B)
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Can someone cancel a Visa gift card?

You can cancel a prepaid card at any time. You usually won't pay a fee to cancel your card, but there may be a fee to get a check for the remaining balance on the card.
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What is the phone number for Vanilla Master Card?

Call 1-800-MASTERCARD (1-800-627-8372) in the U.S.
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