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How do I return my Xbox console?

You can request a return or exchange on your Microsoft account Order history page. Find the relevant item and select Request a return. Tip: If you don't see Return information, your item may not be eligible for a return. Follow the instructions on the screen to get a prepaid shipping label for the return.
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How do I get a refund on my Xbox?

You can request a refund on your Xbox order history page. Find the product. It will include the return and refund status. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days.
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How many refunds does Xbox allow?

Microsoft / Xbox policy only allows one (1) digital refund per Xbox account per calendar year. If you want to use up your one refund for this year on this game, then go for it. But, you won't be able to refund anything else this year if you buy something else by mistake.
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How long does an Xbox refund take?

Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below.
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Is Xbox good with refunds?

We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally required.
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How to REQUEST A FULL REFUND ON XBOX ONE GAMES (Best Method)

Does a Xbox refund go back to the bank account?

Yes, Xbox refunds generally go back to the original payment method that was used when the purchase was made. Depending on how the purchase was made, the refund may go back to your bank account or card, depending on how the original purchase was made.
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How do I get my money back from an online purchase?

The chargeback process lets you ask your bank to refund a payment on your debit card when a purchase has gone wrong. You should contact the seller first, as you cannot start a chargeback claim unless you have done this. Then, if you can't resolve the issue, get in touch with your bank.
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Can you return a digital game on switch?

We are unable to provide refunds or exchanges for mistaken purchases. Please be sure to read the game descriptions and check out the screen shots available through the Nintendo eShop before making purchases. We also encourage you to visit nintendo.com for information about the games available for our systems.
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Can you return consoles to GameStop?

We will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement. GameStop reserves the right to limit, or decline returns or exchanges regardless of whether the customer has a receipt. All returns require a receipt or a GameStop.com order number.
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Does GameStop accept returns?

GameStop also gives you 30 days to return used defective items. If you buy a used item from GameStop and it's defective less than a month later, they'll let you return it for a full refund. Unfortunately, new items that turn out to be defective will fall under the normal 15-day return policy.
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Can I return my Xbox without a receipt?

Yes. These are called no-receipt refunds. To process these you must present a valid ID. You can only process three no-receipts in six months.
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Why do I have negative V-Bucks?

If there are not enough V-Bucks on your account to cover this amount, then this will create V-Buck debt. You can reverse a negative V-Bucks balance by purchasing V-Bucks to cover the amount owed.
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How many refunds does Fortnite allow?

You only have a maximum of 3 Return Tickets available for use on your account. You will receive an additional return ticket every 365 days, as long as you have less than 3 tickets.
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Can I sell my Fortnite account?

Selling your Fortnite is safe and easy

Swappa is the safest and easiest way to sell your Fortnite online and get paid fast. Swappa lets you buy and sell directly with other users, so sellers make more and buyers save more.
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Is it illegal to keep a double refund?

Can cardholders keep double refunds? No. If a cardholder receives a refund after filing a chargeback, they should notify their bank that the chargeback is no longer necessary. Merchants can get these chargebacks reversed by providing evidence of the refund, but this process costs them time and money.
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Can I get a refund if I paid by credit card?

In some situations, you may end up with quite a large negative balance, perhaps if you've made a large purchase which you decide to return after paying your balance off. In these cases, you're able to request a refund from your issuer, which will usually come in the form of a cheque or bank transfer.
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What to do if a seller refuses to refund?

If you qualify for a return but the seller won't give you your money back, you have some options:
  1. Write a complaint letter: we have advice to help you do that and a sample letter.
  2. Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.
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Does Xbox refund to debit card?

Yes, Xbox refunds generally go back to the original payment method that was used when the purchase was made.
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Who do I call to get a refund from Xbox?

Things You Should Know

You can call Xbox Live at 1-800-469-9269, but it will only play a prerecorded message.
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Can a company take money out of your bank account without permission?

No. Debt collectors can ONLY withdraw funds from your bank account with YOUR permission. That permission often comes in the form of authorization for the creditor to complete automatic withdrawals from your bank account.
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Can I redeem Xbox codes online?

How to redeem a code from a PC or mobile web browser. From a web browser, go to redeem.microsoft.com. Enter the 25-character code, select Next, and then follow the prompts.
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How do you check playtime on Xbox?

View your time played for Xbox-enabled console and PC games
  1. Sign in at account.xbox.com.
  2. Select your gamerpic (top-right), then select Xbox Profile > Achievements.
  3. Select a game, then select Achievements again. You'll see your minutes played among the stats shown.
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How do I check my Microsoft balance?

Check your Microsoft account balance
  1. Select System > Settings > Account > Payment & billing. To help protect your account, you may be asked to enter your password.
  2. You'll see Payment options, where your balance is shown under Microsoft account. If you have several payment options, you may have to scroll right to see it.
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