How long does it take for Sony to replace PS5 controller?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.

Will Sony replace my PS5 controller?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.

How to replace PS5 controller under warranty?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

Will Sony replace my PS5 controller with stick drift?

Sony will fix your PS5 controller's stick drift (if you're still under warranty)

How do I return a broken PS5 controller?

Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. Select Confirm Return. Follow the on-screen instructions to print the return label.

How To Send In Your PS5 Controller For Repair To Sony 2022

Does PS5 controller have lifetime guarantee?

The manufacturer provides a lifetime warranty and the highest quality of the controller. By adding a rubber grip, you will significantly improve the comfort of the game and prevent the controller from slipping and falling out of your hands.

How does PS5 controller warranty work?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty does not apply to any consumables (such as batteries).

How often should I replace my PS5 controller?

The PlayStation 5 DualSense controller isn't made to last.

The investigation reveals that the sticks included in the DualSense will roughly expire after 2,000,000 cycles. Clicking in the sticks are only expected to last 500,000 cycles.

Has Sony fixed the DualSense?

While the changes to the controllers were mostly aesthetic with the fresh colours, the Youtuber was able to show us that Sony has fixed one of the stick drift issues.

Why do PS5 controllers drift so fast?

What is this? It's not likely but outdated controller firmware can in some case be the main culprit behind the developing of drift. To update, connect the DualSense controller to the PS5 using a USB cable, then press the PlayStation button and open the Accessories menu.

Will Best Buy replace my PS5 controller?

If the controller that came with your console stops working, we'll replace it. Get a one-time replacement for the controller that was included in the original box of your PlayStation console.

Does PS5 controller have 1 year warranty?

However, this model of Playstation was not completely free of defects, which is why the sale of the PS5 comes with a one-year manufacturer's warranty on the console itself, as well as on any controllers included in the original console packaging.

Is stick drift fixable?

You can possibly solve your stick drift by resetting your controller. Go through a couple of steps, so your controller gets a hard reset. This means that the controller is put back to factory settings.

Why is the new PS5 controller so expensive?

It's priced the way it is because Sony expects to sell it to only the most hardcore PS5 players — the kind of market that almost all 'pro' controllers end up targeting.

Why are new PS5 controllers more expensive?

PS5 controller price

At MSRP as of March 2023, the Sony PS5 DualSense controller price ranges from $69.99 to $74.99. According to our testing, new PS5 controller colors are more durable (more on that later) and do cost a bit more money. Sony rarely has these controllers on sale.

Will Sony fix my PS5 for free?

No, Sony does not provide repairs for PS5 consoles unless they are under warranty.

Why can't Sony keep up with PS5?

First is the global health crisis. The global pandemic caused another problem: a global chip shortage. Many chip manufacturers haven't been able to supply as many semiconductor chips which would help PS5 production meet the gamers' demand.

How long should DualSense last?

The company itself noted even prior to release that the Edge has a battery life of 5 to 10 hours, depending on how hard you go with it. The original DualSense has a stated operating time of 12 to 15 hours, though in my own personal experience, it takes much less time to go from a full charge to zero.

Is PS5 stick drift common?

And many lauded the PS5 as the “best” in the PlayStation lineup. Along with the console, you get the newly updated DualSense Controller. While it is undoubtedly the best PlayStation controller from Sony, many users are facing a common problem associated with the two analog sticks. We call it the PS5 Controller Drift.

How long do PS5 controllers last before it breaks?

The durability of the PS5 DualSense controller analog sticks

That means the PS5 controller should start drifting after just 27 weeks! Or a little over 6 months.

Is PS5 controller warranty worth it?

High-end controllers are an investment, which means they should be as cared for and protected as possible. That's why we recommend purchasing a PS5 controller warranty to protect your entire gaming setup.

Does taking apart a PS5 controller void warranty?

Now that we've told you some possible ways to fix the problem, you also need to know what not to do. First, don't take your PS5 controller apart. If you do, you will void the warranty, meaning that you can't return the DualSense to Sony for a replacement.

Does Sony warranty cover stick drift?

The good news is DualSense controllers that suffer from drift are covered under your PS5 warranty.