How to refund games on Steam?

Return a Steam game by going to the Steam help page. Go into Purchases and select the purchase you want to return. Select the problem you're having and click on I'd like to request a refund. Select how you want to receive the funds and click on Submit request.

Will Steam refund a game over 2 hours?

Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred.

How do I get a refund from Steam after 14 days?

Purchases made significantly outside of the 14 day refund window are not eligible for a refund request. My refund request was denied. Can I contest this decision? If you feel that there has been an error in the handling of your refund inquiry, please submit another request at help.steampowered.com.

How many refunds does Steam allow?

Is there a limit to how many games you can refund? No. You can request as many refunds as you want through Steam, but if Valve believes you're abusing the system, it can revoke your right to request future refunds.

How do I refund a gifted game on Steam?

Click on the game you'd like to get a refund on. Then select the reason you want a refund. Choose how you'd like a refund. Select either to refund into your Steam wallet or directly to the original payment method you used.

How To Refund A Game On Steam | 2023 Tutorial | SEE DESC.

Can you retract a Steam gift?

You can view your gift history by going to your Steam Inventory > "..." > View Gift History: Can I refund my gift? A refund may be issued for any gift that was purchased within fourteen days and has been played less than two hours by the gift recipient.

Can you remove gifted games from Steam?

You can use the built in library filtering to hide it. Otherwise you have to go through steam's slow ticket process to get it completely removed from your account (if you go that route, neither you nor your friend will receive a refund).

How strict is Steam refund?

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

Is Steam generous with refunds?

Steam is pretty generous with returning games and issuing refunds, but there are a few limitations. To return a game, you must: Request a refund within 14 days of purchase. Have logged less than 2 hours of playtime in the game.

Is the Steam refund lawsuit real?

In 2021, game publisher Wolfire Games sued Valve, the company which owns and operates Steam, a computer gaming platform and store, in a class action lawsuit. They alleged Steam was a monopoly, and Valve used this monopoly to pressure publishers into paying higher commission fees for every sale made on the Steam store.

How long do Steam refunds last?

In-game purchases: A Steam refund is available on purchases made in games from parent company Valve for up to 48 hours after purchase, as long as the games hasn't been played, modified, or transferred. Gifts: If a gift hasn't been redeemed, it can be refunded within 14 days.

How do I ask for a refund?

How do I cancel a Steam refund?

If the refund itself was a mistake, you can also select Cancel refund request. You can also cancel at any point before the request is reviewed by going back to Steam's support page. That's all there is to it. As long as your purchase meets Steam's parameters, you'll receive your refund.

Can you sell a Steam game?

Steam items, in-game items and extra copies of games (referred to as Steam Gifts) are tradable. To be sure if an item is tradable, please go to your Inventory and select the item and read the item details. The "Tags" section will indicate if it is tradable or not.

What counts as refund abuse?

What is refund abuse? Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Returns are a financial strain for many retailers, costing them on average nearly 60% of the item's original sales price.

What is the highest refund rate Steam?

The refund rate, which, according to Carless, averages 8-9%, can be as high as 20%. If yours is above average, you might want to dig into the refund comments that Steam requires users to leave, no matter how depressing those might be.

What happens to Steam game after refund?

You can refund a game purchased on Steam if you request the refund within two weeks of purchase, and have played the game for less than two hours total. When your game is refunded, it will be removed from your Steam library, and you'll receive the full value of your purchase back.

Can Steam refunds be denied?

If your requests are all getting denied in about the same amount of time, it's automated and you should open a support ticket where you request a refund rather than using the refund flow. I have gotten bad or not-as-advertised games refunded this way after being denied, despite being over the 2h mark.

Can I give a Steam game to someone else?

When you purchase a game on Steam, we offer the option to "gift" the item to anyone on your Steam friends list. The recipient will receive the gift as an attractive e-mail card with a personal message from you and instructions to redeem the game.

What does hiding a game on Steam do?

Right-click the game, mouse over “Manage,” and then click “Hide this game.” People with access to game details on your profile will still be able to see any achievements and playtime you have in that game. However, anyone with access to your PC won't see the game in your normal Steam library.

What happens if you decline a Steam gift?

Generally, if you decline a gift, it will be deleted, and the sender will automatically receive a refund. However, if the gift was sent from the sender's gift inventory, it will not be refunded, and instead just remain there. It can be re-gifted or redeemed at will.

How do I cancel a purchase on Steam?

The easiest way to do this is by using the online button provided at help.steampowered.com. Simply log in there with your Steam user account, select the order you wish to cancel and the problem you are having, then press the button labeled "I'd like to request a refund".

How do I apologize for a refund?

Hi [Name], We're so sorry to hear you're not happy with your product, but we also fully respect your decision. We've processed your refund request, and you should expect to see the amount appear in your bank account in the next couple of business days. Once more, we apologize for the inconvenience this has caused you.

How do you say no refunds nicely?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, "I looked into your situation and our refund policy does not allow one in this case." Consider indicating that you spoke to a manager to add to the authority.