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What do I do if my PS5 is broken?

Try these fixes:
  1. Manually restart. Push the Power button on your PS5 and hold it for 15 seconds to restart.
  2. Disconnect the power. Unplug the power cord. ...
  3. Power cycle the console. ...
  4. Switch the power cord. ...
  5. Try a different power source.
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What do I do if my PS5 breaks?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
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Can I get my PS5 repaired?

About our PlayStation 5 repair services

We offer a no-cost diagnostic to figure out what's wrong with your device. The process is quick, easy, and transparent. Visit an Asurion or uBreakiFix store to get your PlayStation 5 repaired today.
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Can you return a broken PS5?

We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it. If, after this time, you have not received your repaired or replacement PS5 console, please enter your returns reference number on our PlayStation Repairs page to find out where it is.
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How do I send my PS5 to Sony for repair?

Please call our Product Operation Support Center at 800-883-6817 or email our support team at [email protected].
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How to Fix PS5 Won't Turn On or No Signal (Best Tutorial)

Does GameStop repair PS5?

Need your console or controller repaired? We can fix it! Just bring your eligible products into any GameStop store and we'll take care of the rest.
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Does Sony replace or repair PS5?

No, Sony does not provide repairs for PS5 consoles unless they are under warranty. If your console is under warranty, returning it for a repair or replacement should not cost you anything. Warranties are free for all new PS5 consoles bought directly from Sony or a licensed retailer.
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Does PS5 warranty cover accidental damage?

Accidental damage cover (including water damage) from the moment you receive your item. Breakdown cover after your manufacturer's guarantee has ended. Unlimited repairs of your item.
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How long is PlayStation warranty?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty does not apply to any consumables (such as batteries).
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How much is the warranty for PS5?

The PS5 includes a one-year warranty directly from Sony at no charge. You can also get an extended 90 days warranty beyond the initial year if you register your console.
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How do I fix my PS5 not turning on?

Manually reboot your PS5

If your PS5 console won't turn on after going into rest mode, hold down the Power button for 15 seconds. It should restart. In the future, you may want to disable rest mode in your settings to prevent this from happening repeatedly. If your console stops working, we'll handle the repairs.
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How long is PS5 warranty from game?

This policy starts on the date you bought your product, as shown on your purchase receipt, and provides cover for 2 years from that date.
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Does PS5 have a refund policy?

Full games, downloadable content, in-game consumables and season passes fall under this category. After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund.
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Can PS5 get damaged?

The liquid metal is prone to leaking when the PS5 is left sitting upright for an extended period. When users stand the PS5 vertically, liquid metal may start to move or seep out. This inhibits the console's ability to manage the heat coming off its APU, potentially damaging the processor.
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How do I claim my Sony warranty?

Please contact Sony's Customer Service Call Center or go to www.sony.com/support for a list of Sony Retailers. In the U.S. and Puerto Rico, call (800) 942-SONY (7669). Pursuant to this Limited Warranty, SONY will replace the product with a new or refurbished product.
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Can you insure a PS5?

You can get gaming console insurance for your PS5, Nintendo Switch, Xbox, Shield, or any other gaming system you want covered.
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Will PlayStation give me a refund?

Games, game add-ons, season passes, in-game consumables and PlayStation® Video titles. You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund, provided that you have not started downloading or streaming it.
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Is physical damage covered under warranty?

Physical damage is not covered under warranty.
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What damage is covered by warranty?

A car warranty covers defects or damage that occurs during regular use and can't be considered normal wear and tear. It pays to replace defective parts with new or reconditioned parts at the company's discretion behind the warranty. It also covers labor.
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Is there a warranty card in PS5?

Warranty card: similar to the PS4, the PS5 ships with a blue and yellow warranty card that includes information like the model name, serial number, and validity date.
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Can Sony shut down a PS5?

You can either shut down your PS5 entirely or put it in the rest mode. Turning off the console will end all activity. On the flip side, the rest mode can still let the PS5 download patches, install games, or charge any attached controllers.
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What did Sony removed from PS5?

Sony will stop offering the PlayStation Plus Collection, which gave PS5 players who subscribed to PlayStation Plus access to more than a dozen classic PS4 titles, on May 9th, the company announced on Wednesday.
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Why can't Sony make more PS5?

Unfortunately, Sony's facing three major issues. First is the global health crisis. The global pandemic caused another problem: a global chip shortage. Many chip manufacturers haven't been able to supply as many semiconductor chips which would help PS5 production meet the gamers' demand.
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