What if Best Buy sent me the wrong item?

Damaged, defective or incorrect items.

If you receive a product that is defective or that is not the product you ordered, please return it to a Best Buy store and we'll arrange for a replacement. If you would rather return the item by mail, please call us for special instructions at 1-800-373-3050.

Does Best Buy refuse returns?

Items that are damaged, unsanitary, dented, scratched or missing major contents may be denied a return. Apparel must not be worn or laundered, and its original tags must be attached for us to accept a return.

Can I return something to Best Buy if I opened it?

Best Buy allows open-box returns as long as the item being returned is in like-new condition. They allow you to return refurbished and pre-owned items, too, if they're in like-new condition. But if it's damaged, unsanitary, dented, scratched, or missing major contents, you'll probably be denied the return.

How long until you can't return something to Best Buy?

99% of the Products They Sell – You have 15 days for “regular” Best Buy customers. 30 days for Best Buy Elite members. 45 days for Elite Plus members. In case you were wondering, and who wasn't, a Best Buy Elite (and Plus) membership is earned via their free Rewards Program.

Can I return a gift to Best Buy without receipt?

Returns With No Receipt

If you have no way to show proof of purchase, you may be able to get store credit (minus the state sales tax) or do an exchange as long as the item is unopened and in new condition. You'll have to show your ID and provide your email address, and all your returns will be tracked.

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Can Best Buy look up receipts?

We'll look up your receipt with your credit card. If you are a My Best Buy® member, we can look up your receipt by phone number, email address, or My Best Buy® member ID.

What happens when you return something with a gift receipt?

"Keep in mind even with a gift receipt that person is not going to get a cash refund, or a credit card refund," he warns. "They are going to get merchandise credit, equal to the amount the gift giver paid or they are going to get an even exchange.

What returns are banned at Best Buy?

What is a restocking fee?

A restocking fee is a fee charged to a customer when merchandise is returned for a refund.

Can I return my iPhone if I opened it?

For eligible iPhone, Mac, iPad, Apple Watch and third-party products, you have up to 15 calendar days from the time you receive your item(s) to initiate a return. Items ineligible for a return include: Opened memory. Opened software*

What does Best Buy do with returned products?

Best Buy Liquidation Auctions: An Overview

Because Best Buy returns are such an easy transaction in most cases, the store processes many returns every year. Fortunately for the secondary market, most of these returns are never placed back on the shelves, instead ending up in liquidation auctions on sites like B-Stock.

Does Best Buy sell opened items as new?

The open-box designation refers to products that have been returned to a Best Buy store. Some of these items are just like new, while others might have slight wear or cosmetic damage and are discounted accordingly.

Does Best Buy sell returned items as new?

Best buy only ever sell a returned item as new if it is unopened in the box and still sealed. Most returned items are sent back to the manufacturer, but some are labeled as open box products, in which they are certified by geek squad and classified for quality, and are clearly marked it as not new products.

How do I fight a restocking fee?

If you believe you have been charged illegal restocking fees, you should also contact a consumer protection attorney. Consumer protection attorneys across the country are investigating the possibility of filing class action lawsuits against retailers for charging hidden fees and illegal fees.

How much does Best Buy charge for restocking fee?

Restocking fees.

A restocking fee of 15% of the item's purchase price applies to drones, DSLR cameras and lenses, mirrorless cameras and lenses, electric bikes, electric mopeds, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products.

Do I have to pay a restocking fee?

While there are some caveats to restocking fees, such as seller disclosure at the time of sale, the charges cover the company's expenses to prep the item for resale. If your purchase turns out to be defective or the wrong item though, a company generally can't charge you a restocking fee.

Can I get banned from Best Buy?

If you had a frequent history about complaining about orders or a high return rate they will ban you from shopping online.

Does Best Buy accept Amazon returns?

Yes, customers can return their order to a Best Buy store.

Can I return something to Best Buy after 30 days?

The standard return period for most products is 15 days, but Best Buy Totaltech members receive a longer return period of 60 days for most products.

Is it okay to return someone's gift?

A good rule of thumb is that if the gift giver includes a receipt in the wrappings, it's considered fine to return or exchange. Often, that means that someone is already anticipating that the gift might not be your taste.

Can you return a gift and get money?

You can always return an item for cash or store credit within the exchange window with a receipt, but consider whether the value of the gift will increase over time. “If so, it might be worth hanging onto,” said Douglas Boneparth, financial advisor and founder of Bone Fide Wealth.

Do stores keep copies of receipts?

Retailers must keep their receipts for 3 years and that distributors should carry the paid invoice for the same period. The same practice is recommended for third parties.

Can you get a refund without receipt?

A credit card slip or order record saved in the retail system or even the say-so of a person who was present when the products were purchased are legally enough. There are many reasons that can cause the customer to refund and exchange without receipts in the store: It could be a gift from their friends.

Does Best Buy have purchase history?

View Order History

Visit the Orders page. After signing in, you will see a list of your recent orders. Use the drop down menu to view your orders by date.

Do returned items get resold?

past survey found only 48% of returns can be resold at full price. third-largest source of human-related methane emissions in the United States."