What if Microsoft charged me twice?

If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion.

What do I do if my Microsoft double charges me?

If you were double billed, you will need to contact billing support to reverse the charge. It would have to be a refund because their system doesn't have the means necessary to take a payment to your Microsoft Account balance - at least not yet. Was this reply helpful? Was this reply helpful?

How do I contact Microsoft about double charge?

Go to http://support.office.com/home/chat 2. Describe your issue (Double charges for Microsoft 365 subscription) and click 'Get Help'. 3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > Confirm.

Why is Microsoft charging me twice a month?

You can only have one subscription per account. If the charges are for two consumer accounts, you have subscriptions on different Microsoft accounts. Log into the account whose subscription you want to cancel and cancel it then use the chat form in the following link to contact support advocates and request a refund.

Why am I getting charged twice for Xbox?

Reasons for an unauthorized charge

You have an Xbox subscription or trial that was auto-renewed and charged you for additional time. You're sharing your Microsoft account or don't have your account password protected. Someone in your household or Xbox family group made the purchase without your consent.

How to resolve an unknown charges from Microsoft Store | Microsoft

Why was I charged twice for a purchase?

If a Pending Transaction appears on your Card Account twice, it does not necessarily mean your Account will be billed twice. Certain merchants, such as internet companies, may authorise a charge when you place an order. The merchant may then authorise your Card again when the amount is due.

Can you dispute a charge on Xbox?

We understand that sometimes purchases of digital game products don't go as planned. When that happens, we'll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

Can I refund a Microsoft charge?

You can request a refund of your subscription if it has been renewed within 30 days. You can try to get your refund at https://account.microsoft.com/services by signing in on your account with which you made the subscription.

How do I get my Microsoft payment back?

Why did Microsoft charge me 3 times?

It is likely that you might have another account out there that currently has your payment instrument on file. If you do not know what account this might be, we recommend that you Contact Xbox Customer Support as they would be able to assist you with identifying this additional account.

How do I get a refund for a double charge?

If you want to dispute the second transaction you will usually need evidence that you've contacted the merchant and tried to resolve the issue before your banking provider will get involved. However, once you've done this your banking provider should then launch an investigation and be able to refund you the money.

How do I cancel a double charge?

If you notice your card was accidentally swiped twice, for example, show the retailer or service provider the receipt, as well as your credit card statement. For online purchases, call or email the vendor and send copies of the relevant documents. In many cases, the merchant can cancel or reverse the charge.

How do I speak to someone at Microsoft billing?

Sign in to Microsoft 365 with your Microsoft 365 admin account, and select Support > New service request. If you're in the admin center, select Support > New service request. If you're an admin on the account, call (800) 865-9408 (toll-free, US only).

How do I cancel a pending charge on Microsoft?

Go to your Order history and find the order or pre-order. Select Cancel item next to the item you want to cancel. If you don't see this option, you've already been charged for the item, but you can request an exchange or refund. Select the check box next to the item and then select the Cancel item button.

Does Microsoft have live customer support?

Select the product you need help with

We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Can't find your product?

Does Microsoft refund to debit card?

All refunds go back to what the purchase was made on. For example if you used your account currency it goes back to that. If it was charged on a credit/debit card it will go back to that.

How do I stop Microsoft taking money from my bank?

On the Services & subscriptions page, locate your Microsoft 365 subscription and then select Manage. Do one of the following: If you see a Turn off recurring billing link, choose it to turn recurring billing off. If you see a Cancel link, choose it to cancel the subscription.

Who to call to get a refund from Microsoft?

Call from Microsoft Refund Center (1-844-386-8965.

How long does it take for Xbox to refund your money?

Thank you for posting on the Xbox forums. We understand that you are interested in learning when you will receive your refund. Generally, refunds are processed within three to five business days after approval. The process may take longer depending on your financial institution.

Does Xbox usually give refunds?

We provide Digital Game Product refunds as part of a consistent and reliable buying experience. Most people pursuing a refund just want to solve a problem, but sometimes the system is abused. If it appears refunds are being abused, we reserve the right to stop offering them except where legally required.

How long do I have to dispute a double charge?

Federal law only protects cardholders for a limited time — 60 days to be exact — after a fraudulent or incorrect charge has been made.