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What to do before returning PS5?

Return checklist:
  1. Connect your USB drive to your PS5 console.
  2. Go to the home screen and select Settings > System.
  3. Select System Software > Back Up and Restore > Back Up Your PS5.
  4. When there are multiple USB drives connected, select your USB drive.
  5. Select the type of data you want to back up, and then select Next.
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How do I prepare my PS5 for return?

If you are looking to factory reset your console before selling it or giving it away, select Reset Your Console to fully wipe all of your data from the device and factory reset the console.
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Does resetting your PS5 delete everything?

To factory reset the PS5, go to the settings menu from the main screen. From here, select 'System Software' and then 'Reset Options. ' Next, choose 'Reset your console' and confirm with one more final reset. This will remove all data from the console altogether.
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How do I backup my PS5 before selling?

Go to the home screen and select Settings > System. Select System Software > Back Up and Restore > Back Up Your PS5. When there are multiple USB drives connected, select the USB drive where you want to save your backup data. Select the type of data you want to back up, and then select Next.
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Does factory reset delete everything?

A factory data reset erases your data from the phone. While data stored in your Google Account can be restored, all apps and their data will be uninstalled.
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5 Things You NEED To Do Before Turning On Your PS5

Is it still worth it to resell PS5?

A good takeaway from this guide is that the prices for the Sony PS5 units are still significantly high due to their demand. Resale prices might even exceed the original retail price. Used PS5 units are currently worth between $195.00 and $371.00, depending on the system and its condition.
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Do you need a receipt to return a PS5?

Returns Requirements: In order to qualify for a refund, you must return the item within the applicable return policy period using the prepaid shipping label we provide to you, include the packing list or original purchase receipt, and identify the reason for the return.
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How do I deactivate my previous PS5 and activate a new one?

You can only deactivate your consoles once every six months.
  1. Sign in to Account Management.
  2. Select Device Management > PlayStation Consoles > Deactivate All Devices.
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Does PS5 save data to cloud?

One of the first things you should do with your PS5 is set up automatic updates to the Cloud. Ensuring your console syncs your data with the Cloud whenever you close a game or put your console into rest mode takes all the hard work out of managing your Cloud data.
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Should I take apart my PS5 to clean it?

If you know how to clean a PS5 controller, you may know how easy the steps are. Remember that cleaning your PS5 console is a simple and quick process that won't destroy anything. Thanks to Sony's unique design, you won't need tools to open the PlayStation's plate to clean the interior without much touching.
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Will I lose everything if I delete my user on PS5?

You will lose access to any content purchased using the account. This content cannot be transferred to another account, and refunds can only be given in line with the PlayStation Store cancellation policy.
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What happens if you don't clean your PS5?

Dust can get inside your PS5 console and become lodged in the fan. Over time, this dust can affect the fan's ability to properly cool your system, causing your console to overheat. To prevent this, it's recommended that you clean your console every couple of months.
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How to delete games off of the PS5 without actually deleting them?

If you don't want to delete the existing games in your PS5 console storage, you can move them to M. 2 SSD storage. Don't worry, you won't lose access to any deleted games or applications — you can re-download your purchases from your game library whenever you like. Go to Settings > Storage > Games and Apps.
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How do I return my PS5 to GameStop?

You can return most items in-store, online or by calling our customer service at 1-800-883-8895; online orders may be returned in-store without a fee, and shipped returns will incur a fee of $8.99. To process your return, please provide your in-store receipt or GameStop.com order number.
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Can you return a PS5 to Walmart after opening it?

Walmart's return policy for consoles is 30 days from the date of purchase if bought in-store or from receipt if purchased online. You can return them either online or in-store for a refund or exchange. What is this?
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Can I return my PS5 to Best Buy?

If you want to return or exchange your purchase, please know that you can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging and your proof of purchase, and we will process your return or exchange.
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Can I get my money if I accidentally bought something on PS5?

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty. To request a refund for this type of content, please contact us.
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Will Sony repair PS5 without receipt?

A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.
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How much will I get if I sell my PS5?

You could get anywhere between $300.00 and $371.00 for a PS5 depending on the condition, model, and storage capacity of the system you're selling.
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