What to do if you bought a game on Steam but can t find it?

If your purchase was completed and you can't find the game, try logging out of the Steam Client and logging back in. means that the game is installed on your computer, but your account doesn't own it or no longer has access to it via Family Sharing.

Where do I find my purchased games on Steam?

Launch Steam and select your Steam name in the top right-hand corner of the screen. Choose Account details from the drop-down. In the Store & Purchase History section, select View purchase history. You will now see your complete transaction history.

How do I play a game I just bought on Steam?

How long does it take for Steam to process a transaction?

Q #4) How long does a pending transaction take Steam? Answer: The transaction period depends on the bank's policies, but according to Steam support, it takes up to 10 days.

Do I keep the games I buy from Steam?

You do not own your games. Whether bought through Steam, Origin, or any other digital download service that requires a live account to play them, you are at best renting those games, with no guarantee that you'll be able to continue to do so.

How long does a pending steam refund take?

How do I redownload purchased games on Steam?

Step 1: If you want to reinstall the game at a later date, enter Steam, select the game from your library, and double-click the game name. Step 2: You can also right-click the game name, then select Install.

Can you restore a Steam purchase?

Steam Support does not restore lost items. Items often exchange hands multiple times before a restoration request and this means they cannot be restored without duplicating them or removing them from another innocent user's inventory.

Does uninstalling Steam delete games?

Steam Support :: Uninstall Steam. How should I uninstall Steam? Important: This process will remove Steam and any installed game content from your machine.

Will Steam refund a game if I dont like it?

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it. It doesn't matter.

Will Steam always refund games?

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime).

Is Steam generous with refunds?

While Steam's refund policy is relatively generous and easy to use, you still need to know a few things before submitting a request.

How many refunds does Steam allow?

Is there a limit to how many games you can refund? No. You can request as many refunds as you want through Steam, but if Valve believes you're abusing the system, it can revoke your right to request future refunds.

Can you refund a Steam game after 2 hours?

In-game purchases: A Steam refund is available on purchases made in games from parent company Valve for up to 48 hours after purchase, as long as the games hasn't been played, modified, or transferred. Gifts: If a gift hasn't been redeemed, it can be refunded within 14 days.

How long does Steam refund take?

Typically, Steam processes refunds within 7 to 14 business days from the date of the request. However, the exact processing time may be affected by factors such as the volume of refund requests, the payment method used, and the amount of time it takes to resolve any issues with the refund request.

How do I talk to Steam support?

How do I contact Steam Support? Visit https://help.steampowered.com for help with your issue. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

How do I check my refund status on Steam?

Within the Steam Sales & Activations Reports website, you can find stats on the refunds of your game, including the notes that players provide when they request a refund.

Can you cancel a refund?

No, refunds cannot be cancelled.

Can Steam deny a refund?

However, there are limits to how long you can have a game before returning it. To return a game, you can't have owned it for more than two weeks, and you can't play it for more than two hours total. If you try to return a game outside of these limits, there's a good chance your request will be rejected.

Can I sell my game on Steam?

As long as your game complies with the Steam Terms of Service, you will only need to create an account and pay a one-time fee of US$100 to publish your game on Steam. They will, however, give you the money back if your game makes $1,000 in gross revenue from sales on the Steam store.

Can I refund a Steam game I have 9 hours on?

Steam's refund policy requirements

It's theoretically possible to submit a request for any game that you've bought on Steam, as long as you purchased it less than 14 days ago and haven't played more than two hours.

How strict is Steam refund?

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

How do I request a refund?

How do I cancel a refund on Steam?

Can you cancel a Steam refund request? You also have the option to cancel your Steam refund request. To do so, go to the help page mentioned above again and simply cancel your request. The game will remain in your account and won't be refunded.

What counts as refund abuse?

What is refund abuse? Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Returns are a financial strain for many retailers, costing them on average nearly 60% of the item's original sales price.