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What to do if you forgot your PSN email and password?

Forgot your sign-in ID (email address) for PSN? Try searching for “PlayStation purchase” in all of your email inboxes, including any junk or spam folders. If you find the email address you used to set up the account, reset your password by selecting the PlayStation Online Assistant at the bottom of this page.
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How do I reset my PSN password without email?

  1. Go to Settings > Users and Accounts > Account > Security.
  2. Select Security > Password.
  3. Choose and confirm the new password, then select Continue.
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How do I find out my PSN username and password?

If you forget your password
  1. Select (Account Management) or (PlayStation®Store) under (PlayStation®Network) in the home menu.
  2. Select [Forgot your password?] from the sign-in ID (e-mail address) and password screen.
  3. Enter your sign-in ID (e-mail address) and birth date.
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How do I find out my PSN info?

To view and edit information for your account, select (Settings) > [Account Management] > [Account Information]. The account information available to you varies depending on the country or region and the type of account.
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Can you get your PSN account back?

Log-in issues

If you forget your PlayStation™Network (PSN) password, you can reset it from the web or on your PlayStation console. Change or recover your sign-in ID email address on PlayStation Network. If your account or console has been suspended you will not be able to access PlayStation Network.
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How to Recover PSN Account with NO Password or Email (Sign in ID) 100% Works on PS4 & PS5

How do I change my PSN email and phone number?

  1. Go to Settings > Account Management > Account Information > Security. You will be asked to enter your sign-in ID and password.
  2. Here you can change your password, security question, mobile phone number and manage 2-step verification.
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Does PlayStation delete inactive accounts?

No, but they might lock it by changing the password. To retrieve your account again, would require you to access a verification link sent by them to the email register in the PSN account.
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What's my email address?

General Instructions for Finding Your Email Address

Start a new email message. Look for a line that begins with From. It contains your email address. If you have more than one email address configured for sending, they usually show up as menu choices in the From line when you compose an email.
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How to recover PlayStation account without 2 step verification?

If you can't receive the 2-step verification code by text or your authenticator app isn't working, you can still sign in using a backup code. You will receive ten codes that you can each use only once. You can use backup codes for both text message and authenticator app verification.
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Can I call PlayStation?

Dial 1-800-345-7669 to call PlayStation for immediate assistance. Use any phone to dial the toll-free international number for PlayStation's customer support between the hours of 8 a.m. and 8 p.m. PST so you can speak directly to a representative. Explain the problem or issue that you're having so they can assist you.
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How do I link two PSN accounts?

To link or unlink your account, select (Settings) > [Account Management] > [Link with Other Services]. This option is available only for adult accounts.
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How do I change my PSN account details?

  1. Go to Settings > Account Management > Account Information > Security. You will be asked to enter your sign-in ID and password.
  2. Here you can change your password, security question and mobile phone number, and manage 2-step verification.
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Can you make 2 PSN accounts with same email?

You must use a different email for each PSN account as you are unable to create multiple PlayStation Network IDs under one email using the same console.
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Can someone take your old PSN?

Can someone else take it? No, your old online ID is only available to you.
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What does WS 116331 5 mean?

Access to PSN has been temporarily suspended. If this error appears while using PlayStation™Network, your account may be temporarily suspended: Please check if you can sign in from another device such as a PC or mobile device.
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What does WS 37368 7 mean?

If you see the error code WS-37368-7 when attempting to sign in to PlayStation™Network, your account has been suspended because your financial institution reversed a charge on one or more of your PlayStation Network purchases.
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How do I change my Sony email password?

Select [Trouble Signing In?] from the sign-in screen. Select "Reset your password". Enter your sign-in ID (email address) in the "Reset Your Password" screen, then select [Send Email]. An email with the URL to reset your password will be sent to your sign-in ID (email address).
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Why am I not receiving verification email from PS4?

If you do not receive a verification e-mail, you can request another one by going to Account in the menu in-game and selecting "Resend Activation" email or "Change Email" if needed.
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Is your PSN your username?

Your first step is to sign in to your Sony account. Once you do that, you'll see your PSN account name (Sony calls it your “Online ID”) as the top option in the window. Click “Edit” to change your username.
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Does PlayStation have 24 7 support?

PlayStation is partnering with Crisis Text Line to provide free, 24/7, high-quality text-based mental health support for our players, their friends, or anyone close to them.
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What is Sony's customer service phone number?

Telephone support is available Monday through Friday 10:00am to 6:00pm EST, excluding holidays. Please call our Product Operation Support Center at 800-883-6817 or email our support team at [email protected].
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