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Where did my Origin games go?

Click on EA Account and Billing, then Order History. Check the order status there. If it's still processing, you'll get your game when it's completed. If your order is not showing, then you may have bought the game on another account.
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How do I get my Origin games back?

Find the game you need to locate in your Game Library. Right-click the game tile and select Locate game. Find the folder where the game is located, then click Select Folder.
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What happens to all my Origin games?

All saved games, be they stored locally or in the cloud, will also be transferred, so you don't need to worry about losing any progress in your favorite releases. Your Origin friends list will also migrate to the new software.
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Where can I find my Origin games?

Log in to your EA Account. Head to My Game Library.
...
Download your game by:
  • Clicking the grey arrow that's pointing down in the bottom left of the game tile.
  • Right clicking on the game tile and clicking Download.
  • Clicking on the game, which will pop up more information including an orange Download button.
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What happens to the games I bought on Origin?

Origin guarantees download availability forever after purchase, and there is no limit to the number of times a game can be downloaded.
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I switched from Origin to the EA App so you don't have to (update: i switched back to origin)

Why are my Origin games missing?

If your purchase processed but you still don't see your game

Click on the Origin menu in the Origin client and select Reload Page. If this does not work, log out of Origin and log back in again. This will refresh your Game Library in the Origin client. You can also try uninstalling and reinstalling Origin.
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Why are my Origin games not showing on EA app?

Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click Restart app. If this doesn't work, log out of the app and back in again to refresh your Collection. You can also try uninstalling and reinstalling the EA app.
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Where are my Origin purchases?

To view your previous and pending Origin Store purchases, login to www.ea.com/profile and view the Orders & Billing tab, then click View Order Details.
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Will my Origin games transfer to EA App?

Will I have to re-download my Origin games on the EA app? No. The games you've downloaded through Origin should be ready to launch through the EA app. If you find any of your games, DLC or other content missing from the EA app, please contact us so we can help resolve the issue.
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Is Origin no longer supported?

In late 2020, EA announced that it would retire Origin in favor of a new client simply called the EA app. The new EA app left open beta today and is now available for download as EA's primary PC platform. The publisher claims that this new platform “is our fastest and lightest PC client to date.
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Will I lose my games if I uninstall Origin?

The uninstallation of the Origin client will not remove local save game files and will certainly not delete online saves. You will be completely safe!
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Do Origin games expire?

The games will remain installed on your system. However, if your subscription expires then you will be asked to activate the games that you downloaded from the Vault, if you didn't already own them yourself. Basically, you need to buy it or renew your Origin Access.
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Can I reinstall Origin without losing games?

Actually reinstalling the Origin won't affect your installed games. Your installed games will still be playable after you install the Origin on the system.
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How do I recover EA games?

Here is the easiest way to restore your account:
  1. Navigate to EA Help.
  2. Click Contact Us at the top of the page.
  3. Choose Origin as your Product.
  4. Choose PC as your Platform.
  5. Under 'Topic' select Manage my account.
  6. Under 'Issue' select Restore account.
  7. Click the Blue Select Contact Option at the bottom of the page.
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How do I reinstall Origin games without redownloading?

Close down Origin (if its open), Navigate to the folder, and back up all of the game installs In the folder you will find subfolders that are named after all of your games (i.e. "Battlefield 3" ) - copy or move these to the desktop (or another easy to find place) - this may take a while depending on your setup, my ...
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How can I recover my Sims 4 game?

Launch The Sims 4 and choose Load Game.

Select the save point you want to open, and the game will load the file you renamed as the primary for that save point.
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Will my Origin games transfer to a new computer?

The Origin license must first be deactivated from the original computer and then the license can be reactivated on the new computer by using the same Product Key.
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What app replaced Origin?

EA says the new app, simply called the EA app, will be easier to navigate and has improved social features. Players will now be able to link their account with other platforms such as Xbox, PlayStation and Steam - making cross-play much easier than before.
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Does Origin still work for Sims 4?

Yes. You will need the Origin™ client and an EA Account to install and register The Sims 4.
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Is my EA account my Origin account?

An Origin/ EA account is an account used for EA games, the Origin website, and Origin Store. You can use it on the EA Desktop App and store to download games, expansion packs, content booster packs, and patches for various titles.
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Why did the Sims 4 disappear from my Origin account?

The game no longer shows up in Origin

Try the following things: Restart Origin. Log out and back in and use the email address instead of the user name. Make sure to use the one you used to register the game in the first place.
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Why wont my Origin download my game?

Try re-installing Origin:

Open the Control Panel (find it by searching “Control Panel” in the Start menu). Click on Uninstall a program under Programs. Click on Origin and uninstall. Reinstall Origin, then try installing your game again.
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How do I sync Origin with EA?

On EA Help
  1. Click Log In.
  2. Choose the option to sign in using your platform credentials.
  3. Fill in the login details from your platform in the pop-up. If your EA Account and the account you're linking use the same email address, you will be prompted to verify your login.
  4. All set! Your accounts are linked.
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Why is Origin game library empty?

Re: Your game library is currently empty

You can generally fix this issue @SchizoBG by logging out and back in again. In some cases you may need to clear the Origin Cache. You can clear the Origin Cache by following the steps below: Completely log out and close down Origin.
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Why is Origin not syncing?

If there is a temporary communication glitch between the servers and the Origin client, the origin cloud sync error could show up. The problem can be fixed quickly by switching the Origin client off and then back online. To do this, proceed to the "Origin menu" and select "Go Offline."
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