Why am I still getting charged for Xbox Live?

Reasons for an unauthorized charge

You have an Xbox subscription or trial that was auto-renewed and charged you for additional time. You're sharing your Microsoft account or don't have your account password protected. Someone in your household or Xbox family group made the purchase without your consent.

How do I get Xbox Live to stop charging me?

Am I still paying for Xbox Live?

To see your subscription history and manage an existing subscription on console: Press the Xbox button  on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions.

How do I stop Microsoft from charging my card?

On the Services & subscriptions page, locate your Microsoft 365 subscription and then select Manage. Do one of the following: If you see a Turn off recurring billing link, choose it to turn recurring billing off. If you see a Cancel link, choose it to cancel the subscription.

How long does it take for Xbox Live payment to go through?

Subscriptions generally go through straight away. If they haven't then look at your bank statement or view your bank account online, you will need to look to see if there is a pending payment from MSFT or Microsoft Store.

Microsoft Says Goodbye To Xbox Live

How much is Xbox Live per month?

A subscription for Xbox Live Gold costs $10 per month (with discounts available if you prepay for three, six or 12 months).

How long does Xbox take to charge your card?

If you used account credit to pre-order your game, your balance will be taken immediately. If you used a credit card or split your payment between credit card and account balance, you'll be charged around 10 days before the game launches.

How do I contact Microsoft about unauthorized charges?

Can I remove my credit card from Xbox Live?

Sign in to the Payment options page with your Microsoft account. If you can't sign in, try troubleshooting issues with your Microsoft account. Find the payment method you want to remove, and then select Remove. Confirm that you want to remove your payment method, and then select Remove.

How do I cancel all my debit card subscriptions?

You do this by contacting your bank and either revoking authorization for the payment or requesting a stop payment order. However, the bank will need to confirm that the cancelation doesn't interfere with any contractual obligations you might have with the company that's billing you.

Is Xbox Live no longer free?

Xbox Live Gold is available through a 12-month prepaid membership for $59.99 via third-party retailers like Amazon, GameStop, and Walmart, although no longer through Microsoft. This tiered pricing structure makes it better to purchase Xbox Live Gold in bulk upfront, over the monthly fee.

How much is it for Xbox Live for a year?

Xbox Live Gold subscriptions are $59.99 for 12 months, $24.99 for three months, and $9.99 for one month. The paid Xbox Live Gold service gives you all of the free features along with the ability to play games with friends online as well as early access to demos.

What happens if you turn off recurring billing on Xbox?

If you turn off the recurring you will not lose the subscription immediately, you will lose it after the end time. It is just reminding you what will happen once your subscription expires automatically.

How do I get a refund on Xbox?

You can request a refund on your Xbox order history page. Select the relevant item and choose Request a refund. Provide the reasons for your request and select Next. If everything is correct, select Submit.

What is the 1.99 charge for Microsoft?

Called Microsoft 365 Basic and priced at $1.99 per month or $19.99 per year, the plan will initially include 100 GB of storage, Outlook email and access to support experts for help with Microsoft 365 and Windows 11.

Why can't i remove my card from Microsoft?

​If you're trying to the remove a payment option that's tied to a Microsoft subscription with recurring billing (such as Xbox Live Gold, Xbox Game Pass, or Office 365), it can't be removed until you change how you pay for the subscription.

How long does Xbox Live credit last?

There are no fees or expiration dates, and either card can be used to buy: Subscriptions such as: Xbox Live Gold.

Will Xbox refund unauthorized charges?

Account protection

Protect your account so others can't make purchases without your approval. We can sometimes refund unapproved purchases but can't guarantee one.

How do I get a refund for unauthorized charges?

Contact the company or bank that issued the credit card or debit card. Tell them it was a fraudulent charge. Ask them to reverse the transaction and give you your money back.

How do I report phishing to Microsoft Live?

Microsoft 365: Use the Submissions portal in Microsoft 365 Defender to submit the junk or phishing sample to Microsoft for analysis. For more information, see How do I report a suspicious email or file to Microsoft?. Anti-Phishing Working Group: [email protected].

What happens if you don't pay Xbox?

When this happens, you lose access to the subscription and its benefits. For example, if a renewal charge fails for your Xbox Live Gold subscription, you are locked out, and online multiplayer only works in free-to-play games.

Does Xbox charge every month?

Play new games on day one. Plus, enjoy hundreds of high-quality games with friends on console, PC, or cloud. With games added all the time, there's always something new to play. Subscription continues automatically at the regular monthly price unless cancelled through your Microsoft Account.

What is the cheapest way to use Xbox Live?

The best-value way to get Xbox Live Gold directly from Microsoft is to pay quarterly. The company charges $24.99 for a 3-month membership. That cuts the cost down to under $100 per year. You can save even more with a 6- or 12-month membership.

What is Xbox Live used for?

With Xbox Live Gold, you get multiplayer gaming, free games, game discounts, and more. And on Xbox One, share your Gold benefits with everyone on your home console. Sign up for Xbox Live Gold right from your Xbox One or Xbox 360. You can buy it right there, or use a card or code from a retailer.