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Why are my heroes locked if I had Overwatch 1?

This bug is likely a result of the intended new-player experience for those who weren't Overwatch 1 players, as this group will need to grind through over 100 matches in order to unlock all of the original roster.
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Why are my Overwatch 2 characters locked even though I owned Overwatch 1?

Overwatch 2 characters have been locked due to a bug. Only the 13 default heroes are available. The bug is caused by the game mistaking your account for a new one. You can fix the issue by relaunching the game or logging in and out.
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Do I have to unlock heroes if I had Overwatch 1?

The number of heroes you have unlocked in Overwatch 2 depends on whether you have owned Overwatch 1 in the past. If you did own Overwatch 1, then you'll have access to every hero except for Kiriko (read more below). If you didn't own Overwatch 1, then you only start with 15 of the 35 heroes unlocked.
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Why are my characters locked when I had Overwatch 1?

If you open the battle.net launcher and go into the settings button placed near the 'Play' button on the overwatch screen. Once you have that brought up select 'Scan and Repair', once you do that let it fix itself and then re-launch the game and you should be fine.
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Why are all my Overwatch heroes suddenly locked?

If these locks appear, you've been hit with the FTUE bug and won't be able to select these heroes.
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Blizzard Defends OW2 Heroes Locked Behind Battlepass

How do I link my Overwatch 1 and 2 accounts?

Click on your name in the top right corner and select Account Settings from the drop-down list. Select Connections from the list on the left. This is where you can connect and merge your console accounts. Choose the platform you want to connect to your Battle.net account and select +Connect.
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Why can't I play all heroes in Overwatch?

Complete 150 matches to unlock. In total, you will have to play and complete 150 matches in different game modes to unlock all the heroes in Overwatch 2.
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How do I fix Overwatch heroes lock?

If your Overwatch characters are locked, there's no sure fix right now. Blizzard has said that logging out of your account and logging back in could help if your heroes are locked.
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Do Overwatch 1 unlocks carry over to Overwatch 2?

Although a sequel, Overwatch 2 can be considered a continuation of the original, bringing maps, modes, weapons, and heroes from the original game. While Overwatch has moved to pastures new, players can actually take everything they've earned to Overwatch 2.
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Can you still unlock Overwatch 1 skins?

On a related note, all of the Epic and Legendary skins from Overwatch 1 will be available to unlock at all times through the Hero Gallery, including the seasonal event skins. You won't have to wait for the skins that you want to rotate back into the Shop before you can buy them with Credits or Coins.
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What happens if you had Overwatch 1?

Overwatch 1 players will have access to all the skins, voice lines and other cosmetics they unlocked in the original game. They will also get access to new Support hero Kiriko immediately. New players who buy the premium Season 1 Battle Pass will get immediate access to Kiriko too.
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Can I still buy Overwatch 1?

Overwatch is no longer on sale as of June 16, 2022, nor available for play as of October 4, 2022, when Overwatch 2 was released.
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Can Overwatch 1 players get Kiriko?

All players can try out Kiriko for free in select modes 👾 All heroes are playable in the Practice Range, Custom Games, No Limits, Mystery Heroes, Mystery Deathmatch, and select other game modes! They do! All current Overwatch players will get Kiriko just by logging in.
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How to unlock all characters in Overwatch 2 if you have Overwatch 1?

Currently, there's only one way to unlock new heroes in Overwatch 2, and that's by earning XP towards each season's Battle Pass. For Season 1, this is Kiriko. You can inspect any new Battle Pass hero's abilities from the 'New Hero' section of the current Battle Pass menu.
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How do I transfer my Overwatch characters from 1 to 2?

How to transfer skins to Overwatch 2 on console
  1. Load up Overwatch 2.
  2. Using your phone, scan the QR code that pops up.
  3. Follow the link to the Battle.net website.
  4. Enter the code that comes up on your console.
  5. Log in to your Battle.net account, or make one if you don't already have one.
  6. Log into Overwatch 2 on your console.
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Do Overwatch 1 players get Overwatch 2 free?

The Watchpoint Pack is the new, paid battle pass and a bunch of cosmetics. Overwatch 2's multiplayer, on its own, is free. No, not free if you owned Overwatch 1.
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What happens to Overwatch 1 players when 2 comes out?

Yes, you will be able to take your Overwatch 1 skins with you into Overwatch 2, and all of your progress will be remembered as well.
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Is OW2 free for OW1 players?

Reminder that OW2 for OW1 players is basically a free massive upgrade, and the PVE aspects is the payed aspect of OW2.
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Why won t my heroes unlock in Overwatch 2?

One of the most prominent issues plaguing players sees previously unlocked heroes and cosmetics being locked upon log-in. This issue stems from an incorrect flagging of accounts against the first-time user experience when the system believes they should not have access to certain heroes yet.
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Why is Overwatch 2 making me unlock heroes?

Blizzard has confirmed that this issue occurs whenever the game incorrectly identifies your account as a new one rather than an older one, and tries to make you go through the Overwatch 2 First-Time User Experience (FTUE) tutorial as a result.
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Why did I lose my characters in Overwatch 2?

If you appear to be missing all your Overwatch 2 skins, make sure that you are logging into the correct Battle.net account and that you have merged any console accounts with Overwatch progress to your Battle.net account.
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Did Overwatch 2 remove heroes?

Their removal was one of many issues that plagued the game's rocky launch, including extensive queue times and incessant DDoS attacks. Although the team is working dilligently on character bugs, they won't be looking to rebalance any of Overwatch 2's heros for another month or so.
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Is Overwatch 1 shutting down?

Yes. The news was confirmed by Blizzard in a Reddit AMA with game director Aaron Keller earlier this year. “When OW2 launches on Oct 4th it will be a replacement for the current Live Service.”
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Why don't i have my Overwatch 1 skins?

If you appear to be missing your Overwatch cosmetics, ensure that you are logging into the correct Battle.net account. If you're unable to log into your Battle.net account, try updating your account details.
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Will Overwatch 2 allow account transfer?

For PC players, progress will automatically carry over into Overwatch 2, and you have the option to merge any console accounts to your battle.net account.
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