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Why can't I cancel my Xbox Live?

Troubleshoot issues if you can't cancel your subscription
Check if a payment method needs to be updated. If it does, we'll let you know when you arrive at Services & subscriptions. To fix any issues, go to Payment options on your Microsoft account dashboard.
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Why wont it let me cancel my Xbox Live subscription?

I don't see any option to cancel my subscription

If you sign in to account.microsoft.com and see the options to renew or enable recurring billing, this means that your subscription was a one-time purchase, and you won't receive additional charges when you cancel.
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How do I cancel my Xbox Live account immediately?

On your Xbox One console select Settings > Account > Subscriptions. Choose the subscription you want to cancel, and then press the A button. Under Payment and billing, select Cancel Subscription and follow the instructions.
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Can I cancel Xbox Live through my bank?

Call your bank and make them cancel the future payments for XBOX LIVE GOLD membership.
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How do I stop Microsoft from charging my card?

On the Services & subscriptions page, locate your Microsoft 365 subscription and then select Manage. Do one of the following: If you see a Turn off recurring billing link, choose it to turn recurring billing off. If you see a Cancel link, choose it to cancel the subscription.
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How to CANCEL Your Xbox Live Gold Subscription!

How do I remove my credit card from Microsoft account on Xbox?

  1. Sign in to your Xbox One console with your Microsoft account. ...
  2. Press the Xbox button on your controller to open the guide.
  3. Select System > Settings > Account > Payment & billing.
  4. On the Payment options screen, scroll right to the payment option you want to remove, and then select Remove.
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How do I delete a payment method?

How to remove a payment method from your Google Play account
  1. Open the Google Play app .
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions Payment methods More. Payment settings.
  4. If asked, sign in to Google Pay.
  5. Under the payment method you want to remove, tap Remove. Remove.
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How do I stop recurring payments?

The best way to stop these payments is to first cancel your subscription with the company directly by requesting a cancellation via email or phone. If this doesn't work, you should contact your bank or card company online or by phone to cancel the payment.
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How do I block payments on Xbox?

How to block purchases on the Xbox One using the browser
  1. Sign in to your Microsoft account.
  2. Find your kid's name and select Content Restrictions.
  3. Turn on Needs Adult Approval to Buy Things.
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What number do I call to cancel Xbox Live?

To voice your concerns or raise a complaint, simply call +18004699269 from your phone. Line is your one-stop destination for all the information you need to cancel Microsoft Xbox subscription, unsubscribe or cancel a free trial .
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How long does it take for an Xbox account to deactivate?

Usually when an account is inactive for 5 years it is deleted. However, the gamer tag may not be released at that time. Also some people make accounts sign into Xbox.com and never play a game so the account is active.
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How long does it take to close Xbox account?

After the 60 day waiting period the Microsoft Account will be permanently closed. The Microsoft Account closure doesn't promise that the GamerTag will be available after the 60 day waiting period. For any other information in regards to account closure check out this link: How to close your Microsoft account.
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How to delete Xbox account?

Remove your Xbox profile from an Xbox console
  1. Press the Xbox button  to open the guide.
  2. Select Profile & system > Settings > Account > Remove accounts.
  3. Choose the profile that you want to remove, and then select Remove to confirm.
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How much is a yearly Xbox Live subscription?

$10 per month, or $60 per year

Since then it has offered more benefits such as special discounts and four free Xbox 360, Xbox One or Xbox Series games monthly.
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How do I stop recurring payments on my iPhone?

How to cancel a subscription on your iPhone or iPad
  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap the subscription.
  5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.
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Why does Xbox keep taking my money?

Reasons for an unauthorized charge

You have an Xbox subscription or trial that was auto-renewed and charged you for additional time. You're sharing your Microsoft account or don't have your account password protected.
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How do I contact Microsoft for unauthorized purchases?

Support for unauthorised charges:
  1. https://partner.support.services.microsoft.com/en-us/contactus/windows/account/ Billing help:
  2. https://commerce.microsoft.com/PaymentHub/Help. Accounts & Billing - Chat and Phone Support.
  3. https://support.microsoft.com/en-us/contact/menu/billing/
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Will Cancelling my debit card stop recurring payments?

If a recurring payment has already received authorization it will be processed and paid. However, if a recurring payment has not received authorization and is activated while your debit card is turned off, the recurring payment will be declined.
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Can I tell my bank to block a transaction?

You can contact your bank and place a stop payment order on the recurring transaction. Generally, a stop payment order is only good for six months. To stop payment, you will need to notify your bank at least three business days before the next payment is scheduled to be made. Notice may be made orally or in writing.
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How do I permanently delete a payment account?

To delete info from Google Pay:
  1. Go to myaccount.google.com. If you haven't already, you will need to sign in.
  2. Select Privacy & personalization.
  3. Scroll to “Download or delete your data.”
  4. Select Delete a service Delete a service. ...
  5. Find “Google Pay.”
  6. Select Delete .
  7. Follow the on-screen instructions.
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Why can't I remove my payment method on Microsoft?

Your payment option might be attached to an existing subscription. If so, you'll need to change how you pay for that subscription before you can remove the payment option.
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How do I delete pending payments?

How To Cancel a Pending Credit Card or Debit Card Transaction
  1. Step 1: Contact the Merchant. If you want to eliminate the transaction before it settles, contact the merchant who placed the charge. ...
  2. Step 2: Ask the Merchant To Release the Hold. Ask the merchant to contact your card issuer and reverse the transaction.
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What is the 1.99 charge for Microsoft?

Called Microsoft 365 Basic and priced at $1.99 per month or $19.99 per year, the plan will initially include 100 GB of storage, Outlook email and access to support experts for help with Microsoft 365 and Windows 11.
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Can I unlink my Xbox account from Microsoft account?

It is not possible to remove your Xbox account from one Microsoft account and put it into another Microsoft account.
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