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Why can't i log into Ubisoft?

Update Ubisoft Connect PC to the latest version
An outdated version of the desktop app may cause login issues. Reinstalling Ubisoft Connect
Ubisoft Connect
Ubisoft Connect (formerly Uplay) is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms.
https://en.wikipedia.org › wiki › Ubisoft_Connect
PC before logging in again may help resolve the issue.
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Is the Ubisoft server down?

There are currently no issues or updates to report.
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Why can't i log into Ubisoft on Xbox?

To resolve in-game login issues: Unlink and relink your Xbox Gamertag from your Ubisoft account. Power cycle your console. Follow the steps in the connectivity troubleshooting article for your game on our support page.
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Why do I have to log into Ubisoft Connect?

As previously advised, to ensure a secure connection when launching some older Ubisoft titles in Ubisoft Connect PC, you may be prompted to re-enter your password. If this happens, please type in your password and select log in. The game will then launch as normal.
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How do I fix my Ubisoft login?

Unable to log in to your Ubisoft account
  1. Install the latest version of Ubisoft Connect PC. ...
  2. Start the Desktop App with admin rights. ...
  3. Make sure that Ubisoft Connect PC is not set to offline mode. ...
  4. Check whether Ubisoft Connect PC is running into connectivity issues.
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Issues Logging into Ubisoft Connect for PC

Why is Ubisoft unable to link my account?

This means that the Ubisoft account you are trying to link to an Xbox account has previously been linked to a different Xbox account, creating a permanent connection. If you see this error, please try to link your Xbox account to a Ubisoft account which has not been linked to any other Xbox account in the past.
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How long is Ubisoft lockout?

To keep your account information secure, the system will automatically lock your account for approximately 20 minutes after 7 consecutive attempts to log in using the incorrect username and password combination.
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Why does it keep saying a Ubisoft service is currently unavailable?

When a “Ubisoft Service is unavailable” error occurs, it usually means a network problem. A network problem is when a computer can not talk to the server that hosts the service. This can include anything inside the network, from a bad physical connection such as a cable to a wrong setting in the software.
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How long am I blocked from Ubisoft connect?

If you find you still can't login after an hour please try again in 24 hours. In the unlikely event the lockout has not expired after this time, can you please set up a case on our support site[support.ubisoft.com] and let us know the case number here on the forums.
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Why won't Ubisoft work?

Ubisoft Connect not working can be due to software conflicts caused by other applications you're running in the background such as antivirus or even a VPN. So we suggest you close unnecessary programs while playing Ubisoft games and using the Ubisoft Connect app.
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Does Ubisoft work on Xbox?

According to True Achievements, the following games will be included with Ubisoft Plus on Xbox: Assassin's Creed Chronicles: China. Assassin's Creed Chronicles: India. Assassin's Creed Chronicles: Russia.
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What is Ubisoft working on now?

Tom Clancy's Splinter Cell Remake

That changed in late 2021 when Ubisoft finally announced it had greenlit a new Splinter Cell, a remake of the 2002 original game in development at its Toronto-based studio. It'll be the series' first new entry since Toronto's Splinter Cell: Blacklist in 2013.
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Is Ubisoft killing online support?

If you have fond memories of older Ubisoft games with online components from the early 2010s, you might want to check in on them soon. That's because on September 1st 2022, Ubisoft is dropping support for online services in 15 different games including Assassin's Creed Brotherhood.
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What is error code 8 0x00003700 in Rainbow Six Siege?

According to multiple reports, the Rainbow Six Siege 'error code 8-0x00003700' appears every time players try to access a match. The message indicates that it is an error in the game servers. More specifically, the message says 'The Rainbow Six Siege servers are unreachable, please try again later'.
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Is Ubisoft deleting accounts?

Please be reassured that Ubisoft does not automatically close inactive accounts. As part of our Terms of Use, in rare instances, we may immediately close inactive accounts to comply with local data protection legislation. This is only if we have strong reasons to believe that the account in question will remain unused.
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Why is my account suspended for failed login attempts Ubisoft?

If you are ever temporarily suspended due to failed login attempts, 20-60 minutes between a new sign-in should help to lift the ban.
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Does Ubisoft track you?

No face data nor any other biometric data is stored or sent to Ubisoft servers or any third party.
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Can login to Ubisoft Connect a Ubisoft service is currently unavailable?

What is the “A Ubisoft Service Is Currently Unavailable” Error? A Ubisoft Service Is Currently Unavailable Error message means that the Ubisoft service you're trying to connect to is having an issue. This can be due to anything from a temporary outage to an authentication issue on your part.
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How to bypass Ubisoft Connect login?

Just to officially confirm - yes, the Ubisoft Connect PC client is required to be able to launch the game. It isn't possible to bypass this stage. Sorry for any disappointment caused and to hear this has lead to you opting to refund the game.
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How do I access my Ubisoft?

Open Ubisoft Connect PC. Go to the Ubisoft+ tab. Find the game you want to activate and select the arrow icon in the bottom-right corner of the game's tile. The game will now be activated and added to your library.
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Why is my username invalid on Ubisoft?

This could be because the username was not compliant with our Code of Conduct, or our username rules. To find out what information Ubisoft holds about you, submit a Data Information Request, and we will be happy to provide more information.
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How old do you have to be to have an Ubisoft account?

Please note that you must be at least 13 years old to create a Ubisoft account. To create a young player account, you should also be under the relevant age threshold for your country of residence. Select Create A Ubisoft Account. Type in your name and the email address of your parent or legal guardian.
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Can you use the same Ubisoft account on Xbox and PC?

Cross-progression is also supported between all available platforms for Rainbow Six Siege. You can make use of these features by linking your platform accounts for the game to the same Ubisoft account. Rainbow Six Siege supports crossplay between PC, Stadia and Luna, or between PlayStation and Xbox consoles.
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