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Why did I lose all my Overwatch skins?

If you appear to be missing all your Overwatch 2 skins, make sure that you are logging into the correct Battle.net account and that you have merged any console accounts with Overwatch progress to your Battle.net account.
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How do I get all my Overwatch skins back?

To transfer your old skins to Overwatch 2 you will need to merge your console account with your Battle.net account. While it's not the easiest prospect, it will enable you to get your skins back.
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What happens to all my Overwatch 1 skins?

If you played the original Overwatch on PC, your Skins and other cosmetics should transfer over to Overwatch 2 automatically, as long as you're using the same Battle.net ID account.
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Will I get my old skins from Overwatch 1?

On a related note, all of the Epic and Legendary skins from Overwatch 1 will be available to unlock at all times through the Hero Gallery, including the seasonal event skins. You won't have to wait for the skins that you want to rotate back into the Shop before you can buy them with Credits or Coins.
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Can I still get my skins from Overwatch 1?

Yes, you can get Overwatch 1 Skins in Overwatch 2. Of course, you can transfer Overwatch Skins to Overwatch 2, but if you don't already own old Skins from the original Overwatch, you can still unlock them for the first time in Overwatch 2.
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MORE KNOWN ISSUES TO BE AWARE OF! LOST SKINS, FAILED MERGE, MISSING STATS & PURCHASES (Overwatch 2)

Why don't i have my items from Overwatch 1?

Missing Skins or Goodies

If you are missing skins or the goodies for other games, ensure your Console and PC accounts are properly linked. If you have not done so yet, claim the code for the additional goodies on your Battle.net account.
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Do Overwatch skins carry over?

While Overwatch 2 is a sequel to the original game, players' hard-earned cosmetics carry over. But you'll need to ensure your accounts are merged if you want to transfer your Overwatch skins to Overwatch 2, so here's how to merge your accounts.
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Why did my Overwatch account reset?

If it looks like your Overwatch account was wiped, it may mean you didn't finish the syncing process, or the servers on Blizzard's side haven't quite caught up yet.
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Will I lose anything if I merge my Overwatch accounts?

Once you have successfully merged your accounts in Overwatch 2, you will have access to your account history as well as any skins and items you had unlocked in the original Overwatch. Those with unused credits from the first game will also gain Legacy Credits after merging accounts.
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Does Overwatch delete inactive accounts?

Due to various reasons, these accounts can be deleted after a period of inactivity, and they are not recoverable. I would still recommend you to contact a Game Master, but keep in mind that in this situation, they may not be able to help recover the account.
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How do I merge Overwatch accounts again?

Log in to Overwatch on console (make sure this is the account you want to merge) Scan the on-screen QR code with your mobile device. Enter the code displayed on your console to connect or create a Battle.net account.
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Why didn t my Overwatch skins transfer?

The main reason might be that all your Overwatch 2 paying platforms are not connected to your battle.net account. So, if you have purchased any skins or other in-game items on PC through the Blizzard website, PlayStation Store, or Xbox Live, then those items will not appear in your collection in Overwatch 2.
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Why didn t my Overwatch account merge?

Many players are not able to merge their Overwatch 1 and 2 accounts. The issue is caused by database overloads and a UI bug. Players can try restarting the game or logging in and out of their accounts. Linking the console to your account may also solve the problem.
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Is Overwatch 1 shutting down?

Yes. The news was confirmed by Blizzard in a Reddit AMA with game director Aaron Keller earlier this year. “When OW2 launches on Oct 4th it will be a replacement for the current Live Service.”
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What is the rarest Overwatch skin?

11 rarest skins in Overwatch 2
  • Widowmaker Noire. Screengrab via Blizzard Entertainment | Remix via Eva Martinello. ...
  • Widowmaker Kerrigan. Screengrab via Blizzard Entertainment | Remix via Eva Martinello. ...
  • Pink Mercy. Image via Blizzard Entertainment. ...
  • Nano Cola. ...
  • Dr. ...
  • Baptiste Combat Medic. ...
  • Medic Brigitte. ...
  • Overwatch League 2018 skins.
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Why are my Overwatch 1 skins locked?

You're bugged. Same happened to me, you need to logout and try again. Friends list, Battle Pass and all skins are also locked and bugged. I'm sure it'll be fixed tomorrow, or with some persistence, you could probably get in again.
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Why did McCree become Cassidy?

Blizzard changed McCree's name as part of a broader plan to remove references to real-life developers and former employees of the studio in the wake of a lawsuit.
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How do I recover my Overwatch 1 account?

You can recover your account through the personal verification process. Once account is recovered, your personal information and payment history will be recovered. If you are not able to recover your e-mail, Please contact Customer Service.
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Why didn t my Overwatch skins transfer to Overwatch 2?

Common Problems

Unless you are logging in to the correct account and have the correct console accounts merged to it, you will not see your cosmetic items. If you're unable to log into your Battle.net account, try recovering your account.
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Is Overwatch 2 free?

Overwatch 2 is a free-to-play, always-on, and ever-evolving live game. Team up with friends regardless of platform and jump into the reimagined PvP experience.
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Do I keep all my skins in Overwatch 2?

Fortunately, Overwatch 2 features cross-progression that involves transferring skins and all the cosmetic items from the original game. Meanwhile, the feature is not limited to the platforms; you can easily transfer them to any console or PC.
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How many times can you merge Overwatch accounts?

Similarly, players can only merge accounts once. Double-checking that each piece of information is correct before merging is definitely encouraged. Overwatch 2 is available now on PC, Xbox One, Xbox Series X/S, PlayStation 4, PlayStation 5, and Nintendo Switch.
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How many Overwatch accounts can you merge?

Unfortunately, you can't merge multiple PC accounts or multiple existing Battle.net accounts. Only one account from each platform can be merged into one Battle.net account.
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Can you Unmerge Overwatch 2 accounts?

You have the option to un-merge your accounts as well, but this will naturally remove any progress associated with your account from that system. It will also trigger a year-long block on allowing you to link a new account, so only do so if absolutely necessary.
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Does Overwatch punish you for leaving games?

In addition to a 75% penalty to all XP gains, players who leave a game early are restricted from joining a new competitive game for a short amount of time and could eventually lose their skill rating and end up getting banned from the current Overwatch 2 competitive season if they leave several ranked matches.
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