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Why did I lose all of my Overwatch skins?

If you appear to be missing all your Overwatch 2 skins, make sure that you are logging into the correct Battle.net account and that you have merged any console accounts with Overwatch progress to your Battle.net account.
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How do I get my Overwatch skins back?

To transfer your old skins to Overwatch 2 you will need to merge your console account with your Battle.net account. While it's not the easiest prospect, it will enable you to get your skins back.
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Can I get my Overwatch 1 skins back?

Yes, you can get Overwatch 1 Skins in Overwatch 2. Of course, you can transfer Overwatch Skins to Overwatch 2, but if you don't already own old Skins from the original Overwatch, you can still unlock them for the first time in Overwatch 2.
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What happens to all my Overwatch 1 skins?

If you played the original Overwatch on PC, your Skins and other cosmetics should transfer over to Overwatch 2 automatically, as long as you're using the same Battle.net ID account.
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Are Overwatch skins disappearing?

So, for now, the skins arent completely gone and will eventually be given its just a game of waiting now. I am also still missing skins from OW1, I submitted a ticket and they directed me to this forum. So the skins aren't completely gone and will eventually be given its just a game of waiting now.
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MORE KNOWN ISSUES TO BE AWARE OF! LOST SKINS, FAILED MERGE, MISSING STATS & PURCHASES (Overwatch 2)

Why don't i have my items from Overwatch 1?

Missing Skins or Goodies

If you are missing skins or the goodies for other games, ensure your Console and PC accounts are properly linked. If you have not done so yet, claim the code for the additional goodies on your Battle.net account.
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Why did my Overwatch account reset?

If it looks like your Overwatch account was wiped, it may mean you didn't finish the syncing process, or the servers on Blizzard's side haven't quite caught up yet.
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Why didn t my Overwatch skins transfer?

The only way to get those items to appear in your new game is by linking all the accounts. You need to go to the “Link Accounts” page on your Blizzard account and connect all the accounts where you made any in-game purchases. Once all the accounts are linked, the items should start appearing in your Overwatch 2 game.
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Why did McCree become Cassidy?

Blizzard changed McCree's name as part of a broader plan to remove references to real-life developers and former employees of the studio in the wake of a lawsuit.
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Is Overwatch 2 free?

Overwatch 2 is a free-to-play, always-on, and ever-evolving live game. Team up with friends regardless of platform and jump into the reimagined PvP experience.
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Will Overwatch 1 skins return to Overwatch 2?

Overwatch 2 adds skins from the original game

A Tweet from the official Overwatch account has announced fans will be able to unlock skins from the first Overwatch game in the Hero Gallery.
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What do Overwatch 1 owners get in Overwatch 2?

More details here. Overwatch 1 players will have access to all the skins, voice lines and other cosmetics they unlocked in the original game. They will also get access to new Support hero Kiriko immediately. New players who buy the premium Season 1 Battle Pass will get immediate access to Kiriko too.
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Can I merge my Overwatch accounts?

Add as many accounts as you like, log into Overwatch and select 'Account Merge' on the main menu. Check you have the correct console accounts listed on your screen and confirm that you would like to merge them. Follow the on-screen prompts and your accounts will be merged in no time!
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Will Overwatch 2 have account merging?

Overwatch 2 supports cross-progression, which means that players can merge their previous Overwatch accounts on console and PC into one Battle.net profile. Merging accounts allows players to retrieve their Hero items, stats, and credits from the original game and bring them into Overwatch 2.
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How to buy old Overwatch skins?

Many existing cosmetics, including skins, can be bought with legacy currency, which is equivalent to however much currency you had in the first Overwatch when the servers shut down. What is this? Other skins from the hero gallery are only purchasable with Overwatch coins, the game's premium currency.
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How old is DVA?

D.Va is a 19-year-old adult who quickly took the spotlight after she defeated several enemies with the help of the mech. Her young age and extensive battle experience might look odd, but this is what makes her such a famous hero in the story.
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What does McCree say when he ults?

"My Ultimate's ready!"
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Is Overwatch 1 shutting down?

Yes. The news was confirmed by Blizzard in a Reddit AMA with game director Aaron Keller earlier this year. “When OW2 launches on Oct 4th it will be a replacement for the current Live Service.”
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Will all skins transfer to Overwatch 2?

The author of this answer has requested the removal of this content.
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Why are all my skins locked in Overwatch 2?

Overwatch 2 characters have been locked due to a bug. Only the 13 default heroes are available. The bug is caused by the game mistaking your account for a new one. You can fix the issue by relaunching the game or logging in and out.
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What happens if you don't merge your Overwatch account?

If you don't merge your accounts, Overwatch League tokens from console accounts will not transfer into Overwatch 2.
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Does Overwatch delete inactive accounts?

Due to various reasons, these accounts can be deleted after a period of inactivity, and they are not recoverable. I would still recommend you to contact a Game Master, but keep in mind that in this situation, they may not be able to help recover the account.
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What happens if you don't merge your Overwatch 1 account?

Overwatch League Tokens: Tokens from across Xbox, PlayStation, and PC will be pooled together, though tokens on Xbox and PlayStation will be lost if you do not use account merge.
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Why are my Overwatch 1 skins locked?

You're bugged. Same happened to me, you need to logout and try again. Friends list, Battle Pass and all skins are also locked and bugged. I'm sure it'll be fixed tomorrow, or with some persistence, you could probably get in again.
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