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Why does it say I don't have Xbox Live Gold when I do?

If you're having issues trying to buy an Xbox Live Gold subscription, you might already have a subscription that's been suspended. If so, you'll have to pay the balance before you can buy another one. If your subscription is all paid up, see if another subscription on your account might be past due.
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Why isn't my Xbox Live Gold card working?

Contact the store and have them activate the card. All codes must be activated at the point of sale to be used on Xbox. If the code doesn't work 24 hours after purchase, take the card back to the retailer along with your proof of purchase and ask them to activate it.
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How do I get my Xbox Live Gold to work?

Activating your Xbox Live Gold subscription via the Xbox website
  1. Go to Xbox.com and select Log in;
  2. Sign in to your account and open the drop down menu that appears when you click on your profile picture;
  3. Select Redeem code;
  4. Enter the code that consists of 25 characters, click next and confirm one last time. Have fun!
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How do I reactivate my Xbox Live subscription?

Go to account.microsoft.com and sign in. You'll be asked to receive and enter a security code. After you enter the code, your account will be reopened, and your Xbox profile, along with all associated games, music, and video, will be available the next time you sign in to your console.
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Why can't i play Xbox Live Gold games?

What if I can't access Games with Gold even though I have a paid subscription? When you try to access Games with Gold, make sure you're using the gamertag that has the Xbox Live Gold or Xbox Game Pass Ultimate subscription. If you used a code to sign up for Xbox Live Gold, make sure it was successfully redeemed.
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Why is my Xbox Live subscription not working?

Have Xbox Gold but won't let me play online?

Please check your subscription status here to ensure the payment was processed, and the subscription has been added to your account. If this doesn't show any signs of resolving your problem on your console, power cycle it.
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Did Xbox remove gold for free games?

Xbox players will no longer require Xbox Live Gold membership to play over 50 online multiplayer games. Microsoft is making over 50 games free to play on Xbox without an Xbox Live Gold membership. Now all Xbox players will be able to play these online multiplayer games for free.
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Is Xbox Live Gold now free?

In short, Xbox Live is free to use and gives you basic online functionality, while Xbox Live Gold has a monthly fee that lets you play games online and comes with special bonuses.
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Will 12 month Xbox Live Gold still work?

Microsoft is no longer offering an annual subscription to Xbox Live Gold. Reports emerged last week that the 12-month option had disappeared from the company's website across all territories, but a statement to True Achievements has now confirmed its removal.
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How do I check if my Xbox Live is still active?

Press the Xbox button  on your controller to open the guide, and then go to Profile & system > Settings > Account > Subscriptions.
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Do Xbox Live memberships expire?

There are no fees or expiration dates, and either card can be used to buy: Subscriptions such as: Xbox Live Gold. Xbox Game Pass.
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How much is Xbox Live now?

A subscription for Xbox Live Gold costs $10 per month (with discounts available if you prepay for three, six or 12 months).
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Why isn't Xbox Live free?

The reason being that for your up front or monthly payment they provide many services to users such as free games every month, discounted games every month, infrastructure for online gaming. All these require a lot of money to maintain and hence they charge users a fee to “get in on the good stuff”.
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Can I run 2 Xboxes on one live account?

You can sign in to multiple devices at once, such as an Xbox One console, Xbox Series X|S console, mobile device, Windows device, or through cloud gaming.
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Can I have 2 home xboxes?

You can only have one home Xbox at a time. If you sign in to multiple consoles, we recommend you choose your most frequently used console as your home Xbox. If you've upgraded from Xbox One to Xbox Series X|S, make sure to designate your new console as your home Xbox.
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Is Xbox Live free with a new account?

Xbox Live has two levels of membership: Free and Gold. Free membership, which used to be called Silver, costs nothing but has limited features. At the Free level, you can do the following: Create a profile and a Gamertag.
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Do you lose Xbox Live if you cancel?

You retain access to all Xbox Live Gold features until your remaining subscription time runs out. If you cancel your subscription and receive a partial refund, you immediately lose access to all Xbox Live Gold features, including online play, voice chat, and Games With Gold.
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What is the age limit for Xbox Live?

If the date of birth on a Microsoft account shows that someone is under 18 years old, Xbox is required to request parental consent to use Xbox Live.
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How do I activate live on Xbox?

To join Xbox Live Gold on your console:
  1. Press the Xbox button  to open the guide.
  2. Select Store > Subscriptions, and then select the Xbox Live Gold tile.
  3. Select Join or use the dropdown under Select to choose the plan that's right for you.
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How to get Xbox Gold free?

This option is near the top of the drop-down menu. Click Services & subscriptions. It's a tab in the blue ribbon at the top of the page. Click Try Xbox Live Gold for free.
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What happens if you don't renew Xbox Live Gold?

When this happens, you lose access to the subscription and its benefits. For example, if a renewal charge fails for your Xbox Live Gold subscription, you are locked out, and online multiplayer only works in free-to-play games. When this happens, you also lose your offer for Games with Gold.
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How can I get $5 for free on Xbox?

What you need to know. Digital game pre-orders are eligible for this promotional offer and you'll earn points when your payment is processed. With Level 2 status, you can get a $5 Xbox gift card for 4,800 points. Remember, points don't have any cash value and redemption offers are subject to change.
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