Why does Roblox use Xsolla?

For security reasons, you may be asked to verify your transaction with our Xsolla payment provider which allows users all over the world to make your payment safe and secure. Card verification is a common practice that helps ensure payment security.

How do you get rid of Xsolla on Roblox?

You can cancel your Xsolla subscription by contacting them via email or telephone and providing them with your customer details. Email [email protected] and ask them to cancel your account.

Why does Roblox keep Cancelling my payment?

The billing address was entered incorrectly into the payment form. Fraud prevention measures put in place by your banking institution were triggered.

How secure is Xsolla?

Is my payment information protected? Absolutely. Your payment information is encrypted via a secure HTTPS connection to Xsolla, which is a certified PCI Level 1 Service Provider, so you're in very safe hands.

How do I change my payment method on Roblox?

We do not support updating cards on an existing membership. You will need to buy a new membership.

The Truth About The Company Behind Your Gaming Payments - This is Xsolla

Is there another way to pay for Robux?

If you're playing Roblox on your phone or tablet, you can buy Robux in the game and pay with your Google Play, iTunes, or Amazon account. On a computer, you can pay for Robux with a credit card, debit card, gift card, or PayPal. You can make a one-time purchase of Robux or opt for a subscription.

How do you remove your credit card info on Roblox?

Will Xsolla refund me?

If you have already paid for the Item, we will refund you the full amount charged as soon as possible and will incur no further liability to you.

How do I cancel a recurring payment on Xsolla?

You may cancel your recurring monthly payment at any time by going to your Subscriptions page, locating the subscription you wish to cancel, and clicking the Cog on the right-hand side. Here, you will be able to select Don't Renew Subscription.

Is my credit card safe in Roblox?

All transactions on Roblox use secure commercial-grade encryption. Financial information is not accessible via user accounts and only partial billing information is stored by Roblox for verification purposes. Need more help? Contact support here.

Why is Roblox taking away my Robux?

Robux may be removed from an account after a refund request is processed for a related purchase. The user account will be notified via a direct message delivered to the account's Inbox from Roblox.

Why is my Roblox purchase not working?

Check to make sure you are logged into the correct Roblox account that made the purchase. If you are certain you are logged into the correct Roblox account, tap on the product again, but do not complete the purchase.

Why can t you refund on Roblox?

Once disputed, Roblox will be unable to provide a direct or immediate refund due to the dispute process. Roblox accounts associated with unauthorized charges are subject to deletion. Unauthorized charges are against our Terms of Use.

How do I remove my card info from Xsolla?

If you would still like to use the payment method, you can remove the Xsolla Credit Card from your Epic account and try your purchase again. To remove the payment method, go to the payments section in your Epic Account and click the trash can icon next to the payment method you wish to remove.

How do I stop Roblox from charging my credit card?

Who uses Xsolla?

Xsolla provides payment services for large companies in the games industry, including Valve, Twitch, Epic Games and Ubisoft.

How do I stop automatic billing for my account?

How do I stop recurring payments on my debit card?

Another option is to ask your bank for a stop payment order. This request directs your bank to stop making future payments to a company. You can give the order in person or over the phone, but whichever you choose, it's always best to get it in writing and do so promptly before the next payment is scheduled.

How do I contact Xsolla customer service?

To exercise any of the rights the data subject shall contact Xsolla via the following email: [email protected].

Can you actually refund Robux?

At this time, there is not a way to get Robux back once you have made a purchase. We recommend that you read the item's description to understand what the item is like and use our Try On feature before completing your purchase.

Will my credit card refund me if I get scammed?

If you've bought something from a scammer

Your card provider can ask the seller's bank to refund the money. This is known as the 'chargeback scheme'. If you paid by debit card, you can use chargeback however much you paid.

Is it illegal to keep a double refund?

Can cardholders keep double refunds? No. If a cardholder receives a refund after filing a chargeback, they should notify their bank that the chargeback is no longer necessary. Merchants can get these chargebacks reversed by providing evidence of the refund, but this process costs them time and money.

How do you block payments on Roblox?

Why is Roblox asking for credit card?

For security reasons, you may be asked to verify your transaction with our Xsolla payment provider which allows users all over the world to make your payment safe and secure. Card verification is a common practice that helps ensure payment security.