Why is my PokerStars account restricted?

"Your account has been temporarily restricted pending a routine security investigation. We apologize for this delay. These checks are usually completed within minutes, after which time your account will either be re-opened with full functionality, or you will receive an email explaining required next steps."

Why has my account been frozen on PokerStars?

Depending on the exact circumstances, your account may be frozen for anywhere up to 3 months, depending on how overloaded the Pokerstars security department is. Generally, though we've seen most situations get resolved one way or another within a few weeks.

Can I reopen my PokerStars account?

If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact.

How long does PokerStars security check take?

The security team handles verification, it can take 3-5 days currently, but hopefully you're not left waiting that long. Thanks.

Why can't i play on PokerStars?

Restart your computer and turn any network equipment connected off and on again. Network equipment can include devices like your modem, router, access points, etc. Next, make sure your internet connection is working, then reopen our software. If the issue remains, try configuring your security software.

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Why can't i play PokerStars in usa?

The PokerStars website is available in the United States, but only players in a handful of states can access the real money games listed there. This isn't because PokerStars doesn't want you at the tables. The poker site is active in almost all the US states that have legalised online poker.

Can I unban myself from PokerStars?

It's also important to know that once you confirm your self-exclusion, we can't reverse your decision.

What does failed security check mean?

This means that the security check for your smart device has failed and your authentication has not been authorised. The most common reason for this is an interrupted connection: try waiting for a few minutes before trying again.

What documents do I need to verify PokerStars account?

Do PokerStars pay out?

Stars Transfer - your withdrawal is deposited directly into your bank account. Direct Bank Transfer - your withdrawal is deposited directly into your bank account. Wire Transfer - your withdrawal is wired directly to your bank account.

Can you make another PokerStars account?

You will not be able to have multiple accounts.

Can I have two PokerStars accounts?

The integrity of our games is very important to us. Players can't share accounts, access the software, or play using someone else's accounts*. These are violations of our General Terms.

How do I remove myself from self-exclusion?

Removal of the self-exclusion order

Your request for the lifting of your self-exclusion order will only be considered after the 6-month period has passed. You'll also have to prove that you've attended counselling sessions with a treatment professional.

Where is PokerStars blocked?

The following countries and territories are blocked from real money activity: Andhra Pradesh, Telangana, Assam, Odisha, Sikkim and Gujarat (States in India)

How do I fix a frozen account?

If your account is frozen due to suspicious activities, you can simply call up your bank and resolve it. If it is frozen due to any other reason that involves debts and bankruptcy, the best step to take is to go to the court and vacate the judgment at the earliest to unfreeze your account quickly.

Why would my accounts be frozen?

Banks may freeze bank accounts if they suspect illegal activity such as money laundering, terrorist financing, or writing bad checks. Creditors can seek judgment against you which can lead a bank to freeze your account. The government can request an account freeze for any unpaid taxes or student loans.

Can PokerStars detect VPN?

Yes, there's a slight chance that PokerStars will detect your VPN activity.

Does PokerStars allow tracking software?

PokerStars has guidelines on the software that it allows. Despite these drawbacks, tracking software will give you a very comprehensive data set. You can even see details such as the individual hands that you often lose with, or whether you are losing money from a certain position.

Is it legal to use PokerStars Real money?

Where can I play PokerStars for real money? If you're located in the US, you can play real money poker games at PokerStars in the States of Pennsylvania (PokerStars PA), Michigan (PokerStars MI) and New Jersey (PokerStars NJ).

How do I fix a security check failure?

How long does security check last?

Security Clearance (SC)

It is valid for 5 years for Government contractors and 10 years for permanent employees who require substantial access to secret and occasionally top secret assets and information. An example of a CTC/SC Questionnaire can be found here.

How long does a security check take to come back?

Baseline Personnel Security Standard (BPSS): average 6 days.

What states allow PokerStars?

PokerStars US represents the global online poker giant's three seperate online poker sites active in the United States. PokerStars currently has a presence in three US states — New Jersey, Michigan, and Pennsylvania. As of Jan 1, 2023, PokerStars rooms in New Jersey and Michigan combine their player pools.

Why was PokerStars shut down?

On April 15, 2011, the U.S. Attorney's Office for the Southern District of New York seized and shut down Pokerstars.com and several of its competitors' sites, alleging that the sites were violating federal bank fraud and money laundering laws.

Does PokerStars delete old accounts?

Following the applicable dormancy period and depending on your jurisdiction, your account will be permanently closed and we will remove any personally identifiable details from our database.