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Why is my Ubisoft Connect subscription not working?

Check your card's expiration and validity dates. Confirm your balance or credit limit covers the payment. Make sure that recurring online transactions are enabled for your payment method account. If your payment method is no longer valid, you can update it on the Ubisoft Store website.
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Why is my Ubisoft payment not going through?

If you have problems submitting your payment, please contact your credit card provider to verify your attempted purchase. If you continue to encounter this issue, or if you have any other questions, do not hesitate to get in touch!
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Why was my Ubisoft subscription suspended?

Your Ubisoft+ subscription might become suspended if the subscription payment fails. While your subscription is suspended, you will be unable to access your Ubisoft+ game catalogue, and your Ubisoft+ rewards progression will be paused.
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What is going on with Ubisoft?

Ubisoft's Project Q has now been reportedly cancelled. The PvP battle arena game was announced less than a year ago in April 2022. They've already delayed Skull and Bones six times now and the recent comments by CEO Yves Guillemot haven't helped.
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How do I activate Ubisoft plus?

Open Ubisoft Connect PC. Go to the Ubisoft+ tab. Find the game you want to activate and select the arrow icon in the bottom-right corner of the game's tile. The game will now be activated and added to your library.
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Ubisoft – How to Fix Launcher won’t Start! | Complete 2022 Guide

Why is Ubisoft service unavailable?

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc. To resolve this issue, please: Close Ubisoft Connect PC.
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How do I activate access on Ubisoft Connect?

To access Ubisoft games available on PC Game Pass through Ubisoft Connect, you will need to claim them. To claim a game: • Open the Xbox app for Windows PC and go to the page of the game you want to claim. Select Install. If Ubisoft Connect is not currently installed on your system, you will be prompted to download it.
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Is Ubisoft Down right now?

Service Status

There are currently no issues or updates to report.
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Is Ubisoft connect going away?

Ubisoft is set to shut down multiplayer and online services for 15 games on September 1, 2022, including five Assassin's Creed games, Far Cry 3, Splinter Cell: Blacklist, Prince of Persia: The Forgotten Sands, and more.
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Why won't Ubisoft Connect work Xbox?

To resolve in-game login issues: Unlink and relink your Xbox Gamertag from your Ubisoft account. Power cycle your console. Follow the steps in the connectivity troubleshooting article for your game on our support page.
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How do I renew my Ubisoft subscription?

Log into your Ubisoft account. Select the avatar icon again, then My Subscription. From this page, you can: Change your payment method. Change your subscription plan.
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How long is Ubisoft lockout?

To keep your account information secure, the system will automatically lock your account for approximately 20 minutes after 7 consecutive attempts to log in using the incorrect username and password combination.
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How do I know if my Ubisoft account is banned?

When your account is permanently banned, you will be unable to log in or access any Ubisoft websites and services. If you believe this action was taken in error, you can appeal the sanction by submitting a ticket.
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Why is my payment unsuccessful?

You might not have enough funds in your account to make the payment. Check your account balance or contact your bank.
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Why I am not able to pay online?

Merchant account blocks the transaction. Credit or debit card is expired or canceled. The billing address is invalid. The bank flagged the cardholder's account.
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Why I am unable to make payment?

Make sure that you have enough money in your account for the purchase. If you're still having issues, contact your bank to see if there's a problem with your account. Try making the purchase again with a different payment method.
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Why are so many people leaving Ubisoft?

Interviews with a dozen current and former Ubisoft developers cite a range of factors for the departures, including low pay, an abundance of competitive opportunities, frustration at the company's creative direction, and unease at Ubisoft's handling of a workplace misconduct scandal that flared in mid-2020.
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Is Ubisoft getting hacked?

Games publishing giant Ubisoft has been the victim of a a security breach, with hackers accessing personal player information.
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What games are shutting down in 2023?

What other games confirmed their end recently?
  • Dragon Quest The Adventures of Dai: A Hero's Bond – April 26, 2023.
  • Crimesight – May 1, 2023.
  • Echo VR – August 1, 2023.
  • Rumbleverse – February 28, 2023.
  • Love Live School Idol Festival – March 31, 2023.
  • Babylon's Fall – February 23, 2023.
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Is Ubisoft killing online support?

If you have fond memories of older Ubisoft games with online components from the early 2010s, you might want to check in on them soon. That's because on September 1st 2022, Ubisoft is dropping support for online services in 15 different games including Assassin's Creed Brotherhood.
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How do you fix a Ubisoft service is not available at the moment?

Type "%AppData%" in the box available. Select OK. Navigate to the following directory, replacing "username" with your PC username: C:\Users\Username\AppData\Local • Delete the "Ubisoft Game Launcher" folder. You should now be able to open Ubisoft Connect PC without issues.
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How do I fix Ubisoft connect on ps4?

To resolve login issues in-game: Unlink and relink your PlayStation Network account from your Ubisoft account. Rebuild your database. Search the connectivity troubleshooting article for your game on our support page.
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Why won't Ubisoft Connect start?

Ubisoft Connect not working can be due to software conflicts caused by other applications you're running in the background such as antivirus or even a VPN. So we suggest you close unnecessary programs while playing Ubisoft games and using the Ubisoft Connect app.
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How do I subscribe to Ubisoft Connect?

You can cancel your Ubisoft+ subscription at any time: Open the My Subscription page on the Ubisoft Store. Select Cancel Membership. Choose Yes to confirm your cancellation.
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Can log into Ubisoft Connect a service is currently unavailable?

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc.
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