Why is my Xbox Live billing account locked?

This may mean: There's a temporary problem with the Xbox service. A privacy and online safety setting for your Microsoft account is preventing you from making a purchase. Your Xbox console or Microsoft account is banned.

Why am I locked out of my Xbox Live account?

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use.

Why isn t my payment and billing working on Xbox?

To fix this problem, verify that the correct billing address is listed for the payment method you're trying to use: Sign in to your Microsoft account. Select Payment & billing, and then select Payment options. Under Payment methods, select the payment method you tried to use to make the purchase.

How do I unlock my Microsoft Xbox account?

Go to account.microsoft.com and sign in. You'll be asked to receive and enter a security code. After you enter the code, your account will be reopened, and your Xbox profile, along with all associated games, music, and video, will be available the next time you sign in to your console.

Why my Microsoft account has been locked?

Unlock your Microsoft account or Outlook email Microsoft account To help protect your account from fraud or abuse, Microsoft temporarily locks accounts when unusual activity is noticed. To unlock your account, sign in to your Microsoft account and follow the instructions to get a security code.

My Xbox Live Billing Account Has Been Locked!

How long will my Microsoft account be locked?

The Account lockout duration policy setting determines the number of minutes that a locked-out account remains locked out before automatically becoming unlocked. The available range is from 1 through 99,999 minutes.

Why won't my Xbox let me pay for Xbox Live?

If you're having issues trying to buy an Xbox Live Gold subscription, you might already have a subscription that's been suspended. If so, you'll have to pay the balance before you can buy another one.

Why is my payment not going through on Microsoft?

Check your credit card is up to date on the Payment options page. Check you don't have any subscription payments overdue on the Services page. Check your account is not temporarily suspended. Check if your Xbox account is suspended.

How do I pay for Xbox Live again?

What happens if your account is locked?

An account freeze essentially means the bank suspends you from conducting certain transactions. You can still access your account, but there are limits to what you can do. Preauthorized payments scheduled from your account will bounce when your account is frozen.

Can Xbox permanently ban your account?

Permanent bans are never issued lightly, and only occur after severe or repeated violations of the Community Standards for Xbox.

Can your Xbox account get terminated?

If you did something that violates the Microsoft Services Agreement, your account may have been suspended, or under extreme circumstances, your device may have been banned by the Xbox Live Policy & Enforcement Team. For more info, see Microsoft's Code of Conduct Explained for Xbox Live Customers.

How long can you go without paying Xbox Live?

If you haven't signed in to your Xbox subscription service for 24 months, Microsoft will turn off recurring billing for that subscription.

Will Xbox refund Xbox Live?

Learn more about our refund policy

You can receive a refund within 30 days of your initial purchase or before your first recurring billing date (whichever is sooner) by canceling your subscription in the steps that are outlined in the section “Canceling a subscription.”

Is Xbox Live now free?

Signing up to Xbox Live is free, but a recurring subscription fee is required to access for Gold. Features that require a Gold subscription include online multiplayer in non-multiplayer games, game recording and media sharing.

Why are all my payments failing?

Insufficient Funds: Usually, payments fail simply because the customer does not have the required funds available in their account to cover the transaction – or because they have exceeded their credit limit. In either case, their bank will typically reject the payment.

Why my payment is getting failed?

What causes payment failure? Failed payments can occur from both the merchant's end and the customer's end. A customer will often experience payment failure due to a faulty internet connection, entering incorrect payment details, or because there is not enough money in their account to cover the payment..

How do I contact Microsoft billing?

If you're an admin on the account, call (800) 865-9408 (toll-free, US only).

Is Xbox Live Gold being discontinued?

Microsoft will be launching its next generation gaming console, the Xbox Series X, sometime late in 2020. Ahead of the launch, the company has discontinued its Xbox One S and Xbox One S digital consoles. Now, the word is that the company has also discontinued its Xbox Live Gold subscription.

Will 12 month Xbox Live Gold still work?

Microsoft is no longer offering an annual subscription to Xbox Live Gold. Reports emerged last week that the 12-month option had disappeared from the company's website across all territories, but a statement to True Achievements has now confirmed its removal.

Can you not buy Xbox Live Gold for a year anymore?

Microsoft has confirmed that it is no longer selling one-year Xbox Live Gold subscriptions, leading to speculation about the future. “At this time, Xbox has decided to remove the 12 months Xbox Live Gold SKU from the Microsoft Online Store,” a Microsoft statement explains.

How do I resolve a lockout account?

Who do I contact if my Microsoft account is locked?

What is account lockout?

Account lockout allows you to lock an account after repeated failed login attempts. This helps protect against brute force password-cracking attempts.