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Why is Netflix not letting me use my account?

If you can't sign in on any device
Try signing in to your Netflix account on a different device. If you can't sign in on any device, you might need to update your account. These articles might help: Forgot or need to change your Netflix password.
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Why does Netflix say your account Cannot be used on this device?

Sorry, your account can't be used on this device. It means that your device has not been certified for use with Netflix and cannot be used to stream. Contact your device manufacturer for information about the device's certification. You'll need to use a different Netflix-enabled device to continue streaming.
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Why wont my payment go through on Netflix?

Check that your payment information such as postal code, security code, expiration date are correct. If not, sign in to your Account and select Manage payment info. You can also try a different payment method. If everything is correct, you can retry your payment.
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Why is Netflix not accepting my email and password?

If you've signed in to the Netflix website but you see a banner that says your email address is invalid, select Update Email Address to correct any spelling errors or typos in the email we have on file. This banner will appear if a Netflix email bounced back or was blocked from delivery.
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Why does Netflix keep saying my password is wrong?

It usually means that your device needs to be refreshed. Follow the troubleshooting steps below to resolve the issue. If you sent yourself any emails to reset your Netflix password, delete them.
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Fix Netflix Your Account Cannot be Used in this Location

Why does Netflix say incorrect password when the password is correct?

Either your NOT entering the correct password or that device is somehow been blocked. I would go to forgot password and reset then if it does not work go to a device that does and check settings. If all else fails contact the support.
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How many days will Netflix work without payment?

How many days does Netflix give you to pay? If your current plan is exhausted and you haven't paid the next fee, Netflix will hold your account for ten months. You can restart your membership at any time in that period without paying for the lost months.
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How long does Netflix let you not pay?

The duration of the hold can be between 7 and 90 days, but you can manually reactivate your account at any time during the hold.
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Are the Netflix servers down?

We are not currently experiencing an interruption to our streaming service.
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Is Netflix restricting devices?

Your membership plan determines the number of screens you can watch at the same time, but it does not restrict the number of devices you can associate with your account.
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How is Netflix banning account sharing?

The company aims to curtail account sharing this year by asking people to pay extra money to use the streaming service outside the household for extended periods of time. The streaming giant has shared terms detailing how it plans to control the experience within a household.
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How many devices can a Netflix account be logged into?

Netflix allows you to watch on multiple devices at once, which is convenient for family sharing. Depending on the kind of Netflix plan you have, you can stream video on 1 to 4 devices at once. You can also create up to 5 Netflix profiles, so everyone can have their own recommendations.
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Why is Netflix not working on my smart TV?

Turn off or unplug your smart TV. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
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What does code 17377 mean on Netflix?

Code:-17377. This error happens when an issue with data stored on your device stops Netflix from playing.
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What happens if I miss one Netflix payment?

You can retry the same payment method by re-entering your existing account information, or you can try a different payment option. Netflix will also automatically retry failed payments periodically over the course of your billing cycle to help you get back to enjoying the service.
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Will Netflix cancel if I stop paying?

When membership charges stop. You won't be charged again unless you restart your account. If you cancel with time left in your billing period, you can use Netflix until the account cancels automatically at the end of the billing period.
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How will Netflix know who is in your household?

Netflix says on its website that the company uses "IP addresses, device IDs, and account activity from devices signed into the Netflix account" to determine which devices are in the same household. "People who do not live in your household will need to use their own account to watch Netflix," the site says.
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Can I share my Netflix account with family in a different home?

A Netflix account is meant to be shared in one household (people who live in the same location with the account owner). People who are not in your household will need to sign up for their own account to watch Netflix.
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Does missing a Netflix payment hurt your credit?

It is so important that even 1 missed or late payment can have a negative impact on your score. Payment history make up 35% of your FICO SCORE. So yes it doesn't just have a big impact on your credit score, it has the biggest impact on your credit in general.
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How is Netflix banning password sharing?

How will Netflix stop you from sharing your password? Going forward, Netflix will ask anyone using an account on a streaming device that isn't associated with the account owner's household to enter a four-digit verification code that will be sent to the primary email address or phone number associated with the account.
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What is the new Netflix password rule?

The streaming giant is changing its policy on password sharing. Netflix has always given a pass to families sharing accounts with kids who've left the nest or gone to college. Not anymore. This new policy will require them to have their own account and password.
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How do you reset Netflix?

Restart your Netflix account by signing in to Netflix and selecting Restart Your Membership from any profile (except a Kids profile). Note: If you need to reset your password, you will be redirected to your Account page where you will select Add streaming plan > Restart Your Membership.
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How do I reset Netflix on my TV?

How do you unfreeze Netflix on a smart TV?
  1. Restart your smart TV.
  2. Unplug your TV from power for a minute.
  3. While your TV is unplugged, you need to press and hold the power button on the TV to discharge it.
  4. Plug your TV back in.
  5. Turn your TV on.
  6. Try Netflix again.
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How do I clear my Netflix cache?

Tap and hold the Netflix app icon, then tap App info. Tap Storage & cache > Clear storage > OK.
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