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Why is Netflix not working?

Either your internet's not working correctly, or there's data on your playback device that needs to be refreshed. For this issue, Netflix recommends that you clear the app's data and restart your playback device. Or, if the problem seems to be related to connectivity, you can restart your home Wi-Fi network.
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Is Netflix having problems right now?

We are not currently experiencing an interruption to our streaming service.
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Why is my Netflix suddenly not working?

Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.
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How do you reset Netflix?

Restart your Netflix account by signing in to Netflix and selecting Restart Your Membership from any profile (except a Kids profile). Note: If you need to reset your password, you will be redirected to your Account page where you will select Add streaming plan > Restart Your Membership.
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Why is Netflix saying there is a problem?

It usually means that there's a network connectivity issue that is preventing your device from reaching Netflix.
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Netflix App on Samsung Smart TV Not Working? Finally Fixed!

Why does Netflix keep saying something went wrong try again later?

Please try again later. It usually means your Netflix app needs an update.
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How do I Reset my Netflix account on my smart TV?

From within the Netflix app, use the arrows on your remote to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Select Sign out, Start Over, Deactivate, or Reset.
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How do you restart Netflix app on TV?

From the Home screen, select “Settings.” Find the Netflix app. Select Netflix. Toggle the Reset switch to the on position.
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How do I delete Netflix and reinstall?

How to uninstall the Netflix app on Android devices
  1. Open the Google Play Store app.
  2. Search for Netflix.
  3. From the Netflix app store page, select Uninstall. Uninstalling the Netflix app will delete any TV shows and movies you have downloaded to the device.
  4. To confirm, select OK.
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Why did Netflix stop working on my smart TV?

Netflix not working on your Samsung Smart TV could be due to your internet connection. For starters, you need a stable enough data connection. Netflix recommends at least 1Mbps to operate, but that is for streaming in SD resolution. You'll need 5Mbps for 1080p, or 15Mbps for 4K streaming.
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What happened to my Netflix account?

Sometimes, due to a poor connection between the Netflix application and its respective server, your account data, including your Netflix profile and history, disappear. To solve this issue, try establishing the connection by logging out and logging in to the account again.
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How do I reset Netflix on my LG Smart TV?

From within the Netflix app, use the arrows on your remote to enter the following sequence: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Select Sign out, Start Over, Deactivate, or Reset.
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Why is my streaming not working?

Power reset your modem/router. Internet connection issues are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices. Unplug the power cable to your modem/router and wait about 60 seconds.
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Why is Netflix a black screen on my TV?

Restart your device

If your device has a power cable, unplug it. Make sure your device is completely off, not just in sleep or standby mode. Leave your device off for 15 seconds. Turn on your device and try Netflix again.
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Why is Netflix not working on my Roku TV?

Make sure to update the Roku Android app or the Roku iOS app, depending on which device you own. If Netflix still doesn't work, try completely deleting the Roku app from your Android or iOS and then reinstall it from scratch. Make sure your Netflix account is still active.
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Why is my Netflix stuck on loading?

If the Netflix app is stuck on the loading screen, try turning your TV OFF and then ON again and relaunch the app. This simple step usually solves most issues. If the issue is not resolved, try to Force stop the app and try again.
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What does deleting Netflix cache do?

Clear the Netflix app data

Clearing the Netflix app data will remove any TV shows and movies downloaded on your device and sign you out of your account. Tap and hold the Netflix app icon, then tap App info. Tap Storage & cache > Clear storage > OK. Try Netflix again.
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What happens when you reset Netflix?

Reset the Netflix app

Resetting the app will delete any titles you have downloaded to the device.
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Why is Netflix buffering today?

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help. Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
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Can I cancel Netflix and restart?

You can restart your Netflix account at any time. We keep your Viewing Activity for 10 months after your account closes, so it will be available if you restart within that time. Also available for 10 months are: Your recommendations.
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How do I reset my Netflix error?

If you're on an error screen:
  1. Select More Details.
  2. Select Sign out or Reset.
  3. Sign back in, then try Netflix again.
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Why will Netflix work on my phone but not my TV?

Is your phone or tablet connected to the same network as your TV? Your phone or tablet must be connected to the same network as your TV for 2nd Screen to work properly. Netflix 2nd Screen does not work over your cellular service, or over separate networks.
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Why does my TV keep buffering but internet is fine?

As simple as it may seem, rebooting your streaming devices refreshes the system, which is quite beneficial in case of a glitch. Your TV's software/firmware version can affect its performance streaming videos, causing it to lag and buffer. Updating the firmware could help improve your experience.
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Why do I keep losing my streaming connection?

Your Wi-Fi connection could be cutting in and out, or dropping entirely due to a weak signal, distance from the router, interference from other devices, or outdated firmware. You can try moving closer to the router, reducing interference, updating firmware, or getting a Wi-Fi extender.
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Why isn't Netflix working on my LG TV?

Turn the TV off, then back on. Try to open other Apps. If no Apps will open, Contact Us. If Netflix is the only App that won't open, uninstall then reinstall the App.
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