Why was my Ubisoft subscription suspended?

Your Ubisoft+

Ubisoft+

Ubisoft+ (formerly Uplay+) is a subscription-based video game service from Ubisoft offering access to download and play games from Ubisoft's library for a single monthly fee.

https://en.wikipedia.org › wiki › Ubisoft+

Ubisoft+ - Wikipedia

subscription might become suspended if the subscription payment fails. While your subscription is suspended, you will be unable to access your Ubisoft+ game catalogue, and your Ubisoft+ rewards progression will be paused.

Why is my Ubisoft Plus subscription not working?

Check your card's expiration and validity dates. Confirm your balance or credit limit covers the payment. Make sure that recurring online transactions are enabled for your payment method account. If your payment method is no longer valid, you can update it on the Ubisoft Store website.

Why is my Ubisoft payment not going through?

If you have problems submitting your payment, please contact your credit card provider to verify your attempted purchase. If you continue to encounter this issue, or if you have any other questions, do not hesitate to get in touch!

How do I play Ubisoft games after my subscription ends?

When your subscription ends or gets cancelled, the game will become unavailable. Your in-game purchases will remain linked to your account, and you will be able to access them again if you buy the game on the Ubisoft Store, or re-subscribe to Ubisoft+.

Why did Ubisoft charge me twice?

Ubisoft+ only charges you once a month for your monthly subscription, but you may see multiple charges on your account. This means that we have placed a temporary hold on funds from your payment method.

How to fix your temporarily suspended account Uplay in 1 minute

How long does it take for a Ubisoft account to be unsuspended?

This notification means that your account is due to be closed. Should you wish to access the account again, you can restore it within 30 days from submitting the close request.

How long is my Ubisoft account suspended?

The temporary suspension duration varies, and if you've triggered it we recommend taking a break from trying to log in for an hour before trying again. If you're still not able to log in you may need to wait up to 24hrs.

Why are my games gone on Ubisoft?

If the game has been redeemed on another Ubisoft account, it will not appear in your current account's library. If you have another Ubisoft account, use it to log into Ubisoft Connect PC and check whether the game appears in that account's library.

Is Ubisoft deleting inactive accounts for over 6 months?

According to Ubisoft's GDPR policy: “We may suspend or close your account and your ability to use one or more services or part of the services, at any time, automatically and at our sole discretion … upon notification, where your account has been inactive for more than six months.”

Is Ubisoft deleting inactive accounts?

We may also close long-term inactive accounts to maintain our database. You will be notified by email if we begin the process of closing your inactive account. If your account was flagged as inactive and you would like to keep using it, you can cancel the closure of your Ubisoft account.

Why is my payment unsuccessful?

You might not have enough funds in your account to make the payment. Check your account balance or contact your bank.

Why is my Ubisoft account blocked?

To maintain the security of player accounts, we temporarily lock Ubisoft accounts as soon as fraudulent activity is detected. A permanent sanction may be placed on your account if repeated fraudulent purchase attempts are detected on your account.

Why I am unable to make payment?

Make sure that you have enough money in your account for the purchase. If you're still having issues, contact your bank to see if there's a problem with your account. Try making the purchase again with a different payment method.

How do I Unsuspend my Ubisoft plus?

To regain access to the service, please check and update your existing payment method, or add a new one through the subscription management page. You will be able to access your Ubisoft+ games again when your subscription status shows as Active on the My Subscription page, or if you purchase them.

How long is Ubisoft plus free?

By redeeming your promotion code for Ubisoft+, you will receive a one-month free trial of our PC Access or Multi Access plans.

Can I get a refund on Ubisoft Plus subscription?

To request a refund, please fill out the withdrawal form. After submitting the request, an on-screen notification will let you know whether it has been successful. If the request is successful, your Ubisoft+ access will be cancelled immediately.

Why did my account go inactive?

What is considered an inactive account? A savings/current account is considered inactive if no transactions are made through it for more than 12 months. What is a dormant account? When you do not make any transactions in your bank account for 24 months, the bank classifies it as a dormant account.

How long is the temporary lock on Ubisoft?

For security, the account locks itself out for approximately 20 minutes. It should be accessible after 20 minutes.

Can Ubisoft delete my account?

To request the closure of your Ubisoft account: • Log in to the Account Management website. Select the Account Information tab. In the Close your Ubisoft Account section, select Close to start the deletion process.

What games is Ubisoft cancelling?

Ubisoft's Game Cancelations in 2022

Ubisoft's canceled projects are not limited to the three announced alongside Skull and Bones being delayed. For instance, Ubisoft announced it was canceling Ghost Recon Frontline, a free-to-play entry for the popular franchise, in July 2022.

How do I restore my Ubisoft game?

You can use the Cloud synchronization option through Ubisoft Connect PC or the Windows backup system to restore a Ubisoft save game file. You need to copy the Ubisoft save game folder and paste it into the Ubisoft Connect Installation Folder on the system you want to restore.

Why does Ubisoft say I don't own game?

To resolve this issue, log out of Ubisoft Connect PC and log in again with the Ubisoft account your game has been activated on before launching the game again through Steam.

Why won't Ubisoft let me log in?

Update Ubisoft Connect PC to the latest version

An outdated version of the desktop app may cause login issues. Reinstalling Ubisoft Connect PC before logging in again may help resolve the issue.

Can I recover a Ubisoft account?

Please note that you can recover access to your Ubisoft account even if you have lost access to your verification method or recovery codes. * While this feature is optional, it is required if you would like to play Rainbow Six Siege competitively. ** A valid mobile number needs to be added to your Ubisoft account.

How do I reconnect my Ubisoft account?

Log in to the Account Information webpage. Scroll down to the Linked accounts section. Select Link under the logo of the platform you want to connect, and follow the on-screen instructions.