Why won t Steam refund a game?

You can't get a refund if you received a game through a third-party site or other means. You need to submit the refund request within 14 days of purchase. Any purchased game can only have two hours of playtime on it. You can request refunds on in-game purchases or subscriptions, typically within 48 hours of purchase.

Why won't Steam let me refund my game?

Refunds on In-game Purchases

Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.

Will Steam ever deny a refund?

It is worth noting that although Valve is pretty relaxed about Steam refunds you can still be denied a game refund request if the company suspects that you are abusing the system. So don't go requesting refunds constantly or trying to use the system to speedrun games and then ask for a refund.

How long until I can't refund a Steam game?

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime).

Will Steam refund a game over 2 hours?

Steam doesn't care. If you return a game within 2 hours of gameplay and within 2 weeks of the purchase, your refund will be handled by the robot automatically. Also, your account will still record your gameplay time, so you won't be able to buy it again, play it for 2 more hours and refund it again.

How To Refund A Game On Steam | 2023 Tutorial | SEE DESC.

Can you sell a Steam game?

Steam items, in-game items and extra copies of games (referred to as Steam Gifts) are tradable. To be sure if an item is tradable, please go to your Inventory and select the item and read the item details. The "Tags" section will indicate if it is tradable or not.

How do I ask for a refund?

What is the average refund rate on Steam?

The average indie game on Steam usually has a refund rate of around 10-12%. For your first indie game on Steam, it's expected you'll have a refund rate of around 15-18%.

What is the Steam refund warning?

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you.

Can you refund gifted games on Steam?

The general Steam rules for refunds are that you can only refund a game within 14 days of the purchase if you have played it for less than two hours. The same goes for gifted games, but in that case, the person who received them must initiate the refund process.

Is Steam generous with refunds?

Steam is pretty generous with returning games and issuing refunds, but there are a few limitations. To return a game, you must: Request a refund within 14 days of purchase. Have logged less than 2 hours of playtime in the game.

Can Steam ban you for too many refunds?

There's no known hard limit, but don't test it. If you have got the message " we see you have recently refunded several games" or something similar to that, then I suggest that you purchase more carefully.

What counts as refund abuse?

What is refund abuse? Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Returns are a financial strain for many retailers, costing them on average nearly 60% of the item's original sales price.

How many refunds before Steam warning?

While there is no official number on how many games you can refund before receiving the warning, it seems to trigger after issuing around five refunds within six months.

Does Steam read refund requests?

Yes they do. If you go over the limits by a lot, they can still reject the request. Moderate my posterior.

What is the highest refund rate on Steam?

The refund rate, which, according to Carless, averages 8-9%, can be as high as 20%. If yours is above average, you might want to dig into the refund comments that Steam requires users to leave, no matter how depressing those might be.

Is Steam refund 100%?

You can refund a game purchased on Steam if you request the refund within two weeks of purchase, and have played the game for less than two hours total. When your game is refunded, it will be removed from your Steam library, and you'll receive the full value of your purchase back.

How do I apologize for a refund?

Hi [Name], We're so sorry to hear you're not happy with your product, but we also fully respect your decision. We've processed your refund request, and you should expect to see the amount appear in your bank account in the next couple of business days. Once more, we apologize for the inconvenience this has caused you.

How do you say no refunds nicely?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, "I looked into your situation and our refund policy does not allow one in this case." Consider indicating that you spoke to a manager to add to the authority.

How do I ask for a refund without being rude?

Do you legally own Steam games?

You do not own your games. Whether bought through Steam, Origin, or any other digital download service that requires a live account to play them, you are at best renting those games, with no guarantee that you'll be able to continue to do so.

Is it legal to sell a Steam account?

Can I buy or sell my Steam account? Steam accounts cannot be bought or sold. An account is for the personal use of its creator only.

Can I gift Steam games I own?

A Steam gift purchase is a one-time transfer—after the recipient has redeemed and installed the gift, it is now a part of his or her Steam games collection. Also note that you may only gift new purchases—you may not transfer games you already own.

Is refund scamming illegal?

Refund theft, also known as refund fraud, refund scam or whitehouse scam, is a crime which involves returning goods ineligible for refund to a retailer in exchange for money or other goods. The goods returned may have been acquired illegally, or they may be discarded damaged goods.

Is denying a refund illegal?

In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective.