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Why won't EA connect?

This could be downtime due to maintenance, or an issue on our end. Check @EAHelp on Twitter to find out what's happening, and to get real-time updates when servers are down. If you're on a platform: Check @AskPlayStation for info on the PlayStation Network.
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How do I get my EA app to work?

Find the EA app installation folder.
...
Check your connection
  1. Make sure you're connected to the internet, either hardwired with an ethernet cable or over WiFi.
  2. Try restarting your router. ...
  3. Once you're connected to the internet again, download and install the EA app one more time.
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How do I connect to EA Online?

On EA Help
  1. Click Log In.
  2. Choose the option to sign in using your platform credentials.
  3. Fill in the login details from your platform in the pop-up. If your EA Account and the account you're linking use the same email address, you will be prompted to verify your login.
  4. All set! Your accounts are linked.
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Why wont my EA server connect to my Xbox?

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
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How do I fix EA servers unable to connect?

Try basic connection troubleshooting
  1. Restart your router. Turn your router off and then unplug it. ...
  2. On a platform? Try a cold boot. ...
  3. Try a different Domain Name System (DNS)
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Fix EA App Unable To Connect Errors & Login Errors

Are the EA servers down right now?

No, we are not detecting any problems with EA Servers right now. EA Servers last experienced an outage on Tuesday, April 4, 2023 and it lasted about 1 hour.
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How do I connect to EA server on Xbox?

On your platform
  1. Open one of our games on your PlayStation®, Xbox, or Switch. ...
  2. Enter the email address and password for your primary EA Account when you're asked to log in.
  3. Once you've signed in, your accounts will be linked.
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How do you get EA online on Xbox?

How do I join? Sign up for a membership by visiting our EA Play page. If you're going to play online or connect to multiplayer, you'll need a subscription to Xbox Live Gold. Conditions, limitations, and exclusions may apply.
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Why is my EA games not working?

Try re-installing the EA app

Open the Control Panel (find it by searching Control Panel in the Start menu). Under Programs, click Uninstall a program. Click on the EA app and uninstall. Reinstall the EA app, then try installing your game again.
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Why can't i access EA online?

Try resetting your EA Account password. This helps in most cases. If that doesn't work, wait 90 minutes and try again. You may have tried to reset your password too many times, and too fast.
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I forgot my password
  1. Go to the EA Help login.
  2. Click Forgot Your Password? ...
  3. Enter your email or EA Account ID.
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How do I reset my EA app?

Select the three dashes in the far-left corner of the EA app. Scroll to Help. Click App recovery. Select Clear cache.
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From Windows 10
  1. Open the Start menu.
  2. Find EA and click the downward arrow to expand.
  3. Select App Recovery.
  4. A confirmation window will pop up.
  5. Click Clear Cache.
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Where is EA account settings?

Go to your EA Account and Billing Settings. Click on the About Me tab. Click Edit next to: Basic Information to update your EA ID, First Name, Last Name, and Date of Birth.
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What is EA currently working on?

Alongside Star Wars Jedi 2 and the untitled FPS, EA and Respawn are working on a third Star Wars project: a new strategy game led by 20-year Firaxis veteran Greg Foertsch. Respawn will produce the game while development is handled by Bit Reactor, a studio formed by Foertsch and other ex-XCOM devs in early 2022.
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Do I have to install the new EA app?

Re: Am I supposed to install the new EA App? Yes, you will need the EA client for some of the newer games.
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Does Xbox have a deal with EA?

EA Play is now on PC with Xbox Game Pass

PC Game Pass and Ultimate members can access EA Play on Windows via the Xbox app for PC.
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Does EA Play work on Xbox One?

As we said above, EA Play is available for PlayStation 4, PlayStation 5, Xbox One, Xbox Series X/S and PC. You have to download an EA Play application on PlayStation consoles, which serves as a portal to the games. Xbox owners can now access all the games through the Game Pass channel.
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How do you know if EA banned you?

We'll ban players who break our User Agreement. If you've got a lock, ban, or suspension on your EA Account, for a specific game, or for your device, we'll notify you via email. Check your email for more details. You may get a message from [email protected].
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What servers do EA use?

The backend of the game is hosted on AWS and uses big data services including Amazon Kinesis, Amazon EC2, Amazon S3, Amazon Redshift, and AWS Data Pipeline.
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Is EA Origin still working?

In October 2022, Origin ceased operations for its Windows platform, directing players to EA Play. The Mac and mobile versions remain online.
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Why am I banned from EA servers?

Why do people get banned or suspended? We'll take action on accounts when we see any content that's inappropriate or when there's evidence of cheating. We'll also take action against any account that posts vulgar, threatening, or harassing content in any EA game or on any EA website.
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Where are EA servers?

Dublin, Eemshaven, Frankfurt, Helsinki, London, Madrid, Milan, Paris, Warsaw and Zurique. Dubai, Hong Kong, Manama, Singapore and Tokyo.
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What game companies did EA shut down?

EA has shut down entire companies or the studios thereof after acquiring them, including the studio DICE Canada, Origin Systems, EA Chicago (NuFX), and Pandemic Studios. Gaming blogger Brian Crecente has said that fears that EA doesn't care about the quality of their products after they are acquired are debatable.
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Can you recover an EA account?

Restoring deleted accounts. If you want to regain access to your account once we've deleted it, you may be able to reset the password to get back in. You'll only be able to do this if you haven't already created another EA Account using the same email address that was on the account when it was deleted.
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Can I delete my EA account?

You can't deactivate or delete your EA Account by yourself. You'll have to talk to one of our advisors. If you play our mobile games on an iOS or Android device, check out how you may be able to delete your game account yourself.
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