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Why won't Ubisoft let me log in?

Make sure that Ubisoft Connect
Ubisoft Connect
Ubisoft Connect (formerly Uplay) is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms.
https://en.wikipedia.org › wiki › Ubisoft_Connect
PC is not set to offline mode
Using Ubisoft Connect PC in Offline mode may prevent you from being able to log in. Check whether Ubisoft Connect PC is running into connectivity issues Connectivity issues affecting your device can make you unable to log into the Desktop Application.
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Why can't i connect to Ubisoft network?

Update Ubisoft Connect PC to the latest version An outdated version of the desktop app may cause login issues. Reinstalling Ubisoft Connect PC before logging in again may help resolve the issue.
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Is the Ubisoft server down?

There are currently no issues or updates to report.
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How long does Ubisoft block you from logging in?

It is a one hour suspension. [P]" / Twitter.
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Why is Ubisoft service unavailable?

The "Service is unavailable" and "A Ubisoft Server is unavailable" error messages occur if you are trying to start an outdated version of Ubisoft Connect PC. These errors most commonly occur if you are installing an older Ubisoft game from a disc. To resolve this issue, please: Close Ubisoft Connect PC.
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Issues Logging into Ubisoft Connect for PC

What is happening with Ubisoft?

Ubisoft's Project Q has now been reportedly cancelled. The PvP battle arena game was announced less than a year ago in April 2022. They've already delayed Skull and Bones six times now and the recent comments by CEO Yves Guillemot haven't helped.
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Why is my Ubisoft account blocked?

To maintain the security of player accounts, we temporarily lock Ubisoft accounts as soon as fraudulent activity is detected. A permanent sanction may be placed on your account if repeated fraudulent purchase attempts are detected on your account.
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How do I know if my Ubisoft account is banned?

When your account is permanently banned, you will be unable to log in or access any Ubisoft websites and services. If you believe this action was taken in error, you can appeal the sanction by submitting a ticket.
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How long is Ubisoft lockout?

To keep your account information secure, the system will automatically lock your account for approximately 20 minutes after 7 consecutive attempts to log in using the incorrect username and password combination.
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How do I get unblocked from Ubisoft login?

To resolve this: • Check if there is an ongoing Ubisoft Services outage. Any outages are posted as news banners on the Ubisoft Support website. Confirm that your Ubisoft account login details are correct. Check if your Ubisoft account has received a temporary and permanent lock.
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Why can't i open Ubisoft?

Background applications might interfere with the overlay. If you experience issues with the overlay, disable all background applications when launching Ubisoft Connect PC and your game. Make sure that Ubisoft Connect PC is not being blocked by any security software you have, such as a firewall or anti-virus.
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Is Ubisoft killing online support?

If you have fond memories of older Ubisoft games with online components from the early 2010s, you might want to check in on them soon. That's because on September 1st 2022, Ubisoft is dropping support for online services in 15 different games including Assassin's Creed Brotherhood.
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Why are Ubisoft servers unreachable?

Reset your router and console/PC

Your internet service provider (ISP) usually handles the connection between you and Ubisoft's servers. If you end up with a faulty routing, you can also experience the “Servers Unreachable” error code (3-0x0001000B).
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Why won't my Xbox connect to Ubisoft servers?

To resolve in-game login issues: Unlink and relink your Xbox Gamertag from your Ubisoft account. Power cycle your console. Follow the steps in the connectivity troubleshooting article for your game on our support page.
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How do I connect to Ubisoft?

Select Link under the logo of the platform you want to connect, and follow the on-screen instructions. You can also link your platform's account to your Ubisoft account by logging in to Ubisoft Connect the first time you launch a game on that platform. You can unlink your accounts at any time.
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Why is Ubisoft not linking to Xbox?

This message means that the Xbox Account you're trying to link is already linked to another Ubisoft account. If you are aware of and know the credentials of this account, simply log in to it and unlink it via the Account Management page.
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Why is my account suspended for failed login attempts Ubisoft?

If you are ever temporarily suspended due to failed login attempts, 20-60 minutes between a new sign-in should help to lift the ban.
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Does Ubisoft track you?

No face data nor any other biometric data is stored or sent to Ubisoft servers or any third party.
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Is Ubisoft deleting accounts?

Please be reassured that Ubisoft does not automatically close inactive accounts. As part of our Terms of Use, in rare instances, we may immediately close inactive accounts to comply with local data protection legislation. This is only if we have strong reasons to believe that the account in question will remain unused.
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Does Ubisoft delete inactive accounts?

"We may suspend or close your account - where your account has been inactive for more than six months."
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What is the legal age for Ubisoft?

Please note that you must be at least 13 years old to create a Ubisoft account. To create a young player account, you should also be under the relevant age threshold for your country of residence. Select Create A Ubisoft Account. Type in your name and the email address of your parent or legal guardian.
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Does Ubisoft ban cheaters?

Ubisoft Bans Around 19,000 Accounts

On the topic of bans, Ubisoft has joined Valve to punish game cheaters. A recent tweet by Ubisoft Support account states that they identified a vast number of "fraudulent exploits" within the titles under their belt.
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Has Ubisoft been hacked?

Games publishing giant Ubisoft has been the victim of a a security breach, with hackers accessing personal player information. It says that all players should change their uPlay passwords.
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Why was my account blocked?

A blocked account generally refers to a financial account that has some limitations or restrictions placed upon it, temporarily or permanently. Accounts may be blocked or limited for a variety of reasons, including internal bank policies, external regulations, or via a court order or legal decision.
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What causes an account to be blocked?

Banks may freeze bank accounts if they suspect illegal activity such as money laundering, terrorist financing, or writing bad checks. Creditors can seek judgment against you, which can lead a bank to freeze your account. The government can request an account freeze for any unpaid taxes or student loans.
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