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Will Sony fix broken PS5?

Sony PS5 Warranty Summarized
A PS5 purchased from Sony or any other legitimate retailer under warranty can be repaired if one follows the necessary steps. One can visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions.
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What do I do if my PS5 breaks?

PS5: Filing a warranty
  1. You can begin a live chat on the PlayStation website.
  2. Alternatively, you can call for support with the following number: (800) 345-7669.
  3. You can also try the PlayStation Twitter support.
  4. Whatever method, make sure you have your PS5 warranty information at hand.
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Will Sony fix PS5 without proof of purchase?

A proof of purchase is required to complete a repair under warranty. If you purchased the unit directly from Sony, this information is already on file in the system. If purchased from a dealer, please include a copy of your dated sales invoice.
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How do I return my PS5 to Sony for repair?

Find the order in question and select Return. Select the items you want to return, the type of return (refund versus replacement), and the reason for the return. Select Confirm Return. Follow the on-screen instructions to print the return label.
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How long does it take Sony to replace your PS5?

We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it. If, after this time, you have not received your repaired or replacement PS5 console, please enter your returns reference number on our PlayStation Repairs page to find out where it is.
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Sony "Couldn't" Fix This PS5 - Can I?

How long is Sony warranty for PS5?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase.
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Can I return a PlayStation 5 to Sony?

a. Returns Window: For an order of a refund-eligible item, you have 30 days from the date your item ships to initiate a return. For instructions on how to initiate a return, please visit Cancellation, Returns & Refunds FAQ page.
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How do I contact Sony about a broken PS5?

Home, Car & Portable
  1. For new repairs and assistance: 1-800-634-8606.
  2. Check repair status.
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Does GameStop repair PS5?

Need your console or controller repaired? We can fix it! Just bring your eligible products into any GameStop store and we'll take care of the rest.
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Can I return defective PS5 to GameStop?

Defective merchandise (other than PCs) can be returned or exchanged within their applicable return period. Used defective items can be exchanged within 30 days.
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Does Sony replace bricked PS5?

Contact Sony for a Fix or Replacement

If your PS5 console is not out of warranty yet, you can request for a fix at no extra cost. You could even get a replacement. It might take a few weeks to get it back, but it's the most reliable way to get your console fixed if resetting it didn't make it stop bricking.
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Can Sony ban a stolen PS5?

Yes they can, but it depends on a few things. If a person registers their PlayStation account to that PS5 online with all of their information, then it's forever set in their Sony servers. Why won't my PS5 controller connect to my PS5?
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Is Sony facing a lawsuit for allegedly hiding PS5 defects?

The lawsuit filed in February 2021 on behalf of Lmarc Turner alleged that the tech company knowingly sells its latest console with defective DualSense controllers, according to IGN. According to the suit, the controllers' analog sticks “drift,” or move on their own, during gameplay.
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Where do PS5 get repaired?

Fast, reliable repairs for your PlayStation 5 console

Schedule an appointment at any uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ store. Asurion is trusted by 300 million worldwide.
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Who buys broken PS5?

A broken PlayStation 4/5 can be sold to many of BankMyCell's partners. Simply search for your system's model and choose Faulty as its condition. You won't get the same price for perfectly functioning Sony consoles, but you will still receive a reasonable trade-in value.
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Will a PS5 break if it falls?

For gamers looking for a console with excellent fall damage, the PS5 is a perfectly good decision. For more information on which console to purchase, look out for our article about how the Xbox Series X responds to being repeatedly smashed with a hammer.
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Can I sell a broken PS5 to GameStop?

Yes, GameStop does buy broken consoles, controllers, and accessories for either cash or store credit but they charge you a refurbishment fee which is usually around sixty dollars.
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How much is a GameStop PS5 warranty?

Game Warranty GPG 1 Year $0-$9.99 GameStop.
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Can PS5 be defective?

A recent report reveals that the PS5 suffers from an apparent design flaw that can lead to permanent damage when users leave it standing upright.
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Does Sony do free repairs?

Warranty

The repair shall be guaranteed against any identical breakdown on the Product within 90 days following the repair. In such an event, Sony shall repair the Product free of charge and such repair will be guaranteed for the remaining time of the initial warranty.
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Does Sony fix PlayStation?

More help and support with PlayStation Repairs

Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller.
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Does Sony have a lifetime warranty?

Sony Electronics Inc. ("Sony") warrants this product ("Product") against defects in material or workmanship for two (2) years from original retail purchase when purchased directly from Sony or a Sony Retailer. Please contact Sony's Customer Service Call Center or go to www.sony.com/support for a list of Sony Retailers.
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Can I return a PS5 to Best Buy?

If you want to return or exchange your purchase, please know that you can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging and your proof of purchase, and we will process your return or exchange.
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How do I get a refund from PlayStation Store PS5?

Next, you'll navigate to the PlayStation Support page, tap on PS Store & Refunds > Refunds > Requesting a PS Store refund. Choose the appropriate option for your purchase type. Tap on Request refund. You'll be in contact with a Customer Support bot to walk you through the rest of the way.
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Can you buy a second PS5 from Sony?

Yes you can. If you're living in my coutnry (Malaysia) then I would say goodluck on the waiting times to get your second PS5 as the waitlist is too long here.
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