Will Steam refund a game?

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours.

Will Steam refund a game over 2 hours?

Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred.

How do I get a refund from Steam after 14 days?

Purchases made significantly outside of the 14 day refund window are not eligible for a refund request. My refund request was denied. Can I contest this decision? If you feel that there has been an error in the handling of your refund inquiry, please submit another request at help.steampowered.com.

How many refunds does Steam allow?

Is there a limit to how many games you can refund? No. You can request as many refunds as you want through Steam, but if Valve believes you're abusing the system, it can revoke your right to request future refunds.

How strict is Steam refund?

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

How To Refund Games On Steam (2022)

Is Steam generous with refunds?

Now, if you're unsatisfied with your digital game purchase, you can request your money back. While Steam's refund policy is relatively generous and easy to use, you still need to know a few things before submitting a request.

How do I ask for a refund?

Remember that it is reasonable to ask for a refund and that there is nothing intrinsically rude in doing so. You can be polite. “This doesn't work for me.” State the problem, keep it simple. “I'd like a refund, please.” Be unfailingly polite, don't argue, just repeat your problem and your request.

How do I return a Steam deck?

To be eligible for a refund, the Product must be returned in new condition and unopened. Please contact us within 14 days from the date of receipt of the Product. After receiving your return request, we will send you instructions on how to return the product.

Can you refund preorders on Steam for 14 days?

The same guidelines apply: a refund may be issued for any pre-ordered gift prior to the game's release or within fourteen days of the game's release and with under two hours of playtime by the gift recipient.

Can Steam deny a refund?

It is worth noting that although Valve is pretty relaxed about Steam refunds you can still be denied a game refund request if the company suspects that you are abusing the system. So don't go requesting refunds constantly or trying to use the system to speedrun games and then ask for a refund.

Can you sell a Steam game?

Steam items, in-game items and extra copies of games (referred to as Steam Gifts) are tradable. To be sure if an item is tradable, please go to your Inventory and select the item and read the item details. The "Tags" section will indicate if it is tradable or not.

How long do Steam refunds take to approve?

Refund requests should be processed within 24 hours.

Will Steam refund if a game goes on sale after purchase?

I recently purchased a game that is now on sale. Can I refund the difference? We are unable to refund the difference in price; however, you may request a refund for the initial purchase and repurchase the game at the current sale price.

What happens if you refund a game on Steam and then buy it again?

Steam tracks your total playtime across refunds. In other words, if you buy a game, play it for a hour, and refund it, then buy it again, its total play time will be set to one hour right after the second purchase.

What happens if you refund a Steam game after a sale?

Steam doesn't care. If you return a game within 2 hours of gameplay and within 2 weeks of the purchase, your refund will be handled by the robot automatically. Also, your account will still record your gameplay time, so you won't be able to buy it again, play it for 2 more hours and refund it again.

Is Steam Deck $5 refundable?

If you cancel within 30 days, you will be refunded to whatever payment method you used. If you cancel after 30 days, your reservation fee will be refunded to your Steam Wallet.

Can I sell my Steam Deck?

Selling your Steam Deck is safe and easy

Swappa is the safest and easiest way to sell your Steam Deck online and get paid fast. Swappa lets you buy and sell directly with other users, so sellers make more and buyers save more. Get paid as soon as your Steam Deck sells, without waiting for your money!

How do I cancel a purchase on Steam?

The easiest way to do this is by using the online button provided at help.steampowered.com. Simply log in there with your Steam user account, select the order you wish to cancel and the problem you are having, then press the button labeled "I'd like to request a refund".

How do I apologize for a refund?

Hi [Name], We're so sorry to hear you're not happy with your product, but we also fully respect your decision. We've processed your refund request, and you should expect to see the amount appear in your bank account in the next couple of business days. Once more, we apologize for the inconvenience this has caused you.

What is a good reason to ask for a refund?

The most common causes of purchase returns are unmet expectations, damaged or defective products, and incorrect fit. Any of these issues can be caused by failures on the merchant's part or by events the merchant had no control over.

How do you say no refunds nicely?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, "I looked into your situation and our refund policy does not allow one in this case." Consider indicating that you spoke to a manager to add to the authority.

What counts as refund abuse?

What is refund abuse? Refund abuse (aka. returns abuse) occurs when a customer uses the returns policy of a merchant so much that it becomes unprofitable. Returns are a financial strain for many retailers, costing them on average nearly 60% of the item's original sales price.

Who loses money when you refund on Steam?

Steam's system mostly benefits players, but also Steam itself. Although obvious, it's important to note that Steam's return costs are minimal (as they are for any other retailer of digital goods). For each refund, Valve simply loses its 20-30% revenue share (which will depend on the game's sales).

Can I transfer money from Steam wallet to bank?

No, Wallet funds cannot be moved or withdrawn to a bank account. Once a Steam Wallet code has been redeemed on an account, the wallet funds are then tied to that account.

How do I speed up pending money on Steam?