How long does Sony take to repair controller?

DualSense Edge™ wireless controller packing instructions

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.

Does Sony repair or replace controller?

If your issue is still covered under your warranty, you can receive controller repair from Sony free of charge. However, you may still have to pay the shipping cost to get your controller to their facility, which can range in price, depending on where you live.

Will Sony repair my PS4 controller?

Will Sony replace your PS4 controller? If it is still within the warranty period, and doesn't work due to a manufacturing issue (no visible damage, moisture, etc) then their support should repair or replace it.

Will Sony fix a broken PS5 controller?

The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your controller to be serviced.

Does PlayStation do controller repairs?

Our PlayStation controller repair services allow you to get your favourite PS4 DualShock controllers restored to their highest quality. Any issues that you are having with your controller will be quickly resolved with our DualShock 4 repair service.

How To Send In Your PS5 Controller For Repair To Sony 2022

Does Sony fix stick drift?

Sony will fix your PS5 controller's stick drift (if you're still under warranty)

Can GameStop fix my PS4 controller?

Need your console or controller repaired? We can fix it! Just bring your eligible products into any GameStop store and we'll take care of the rest.

How long do Sony take to repair PS5 controller?

How long does a repair or replacement take? We want to get you playing again as soon as we can, so we aim to return your repaired or replaced item within 15 days of receiving it.

Does PS5 controller have lifetime guarantee?

The manufacturer provides a lifetime warranty and the highest quality of the controller. By adding a rubber grip, you will significantly improve the comfort of the game and prevent the controller from slipping and falling out of your hands.

How do I contact Sony about a broken controller?

How long is Sony controller warranty?

All game controllers from PlayStation come with a 1-year warranty that covers manufacturing defects, including issues like stick drift. However, there are a few things that can bar you from redeeming your warranty, as well.

Does Sony fix PlayStation?

More help and support with PlayStation Repairs

Use our online self-service tool to troubleshoot hardware and connectivity issues for your PlayStation® console, system or controller.

How long is PlayStation controller warranty?

Sony Interactive Entertainment LLC ("SIE LLC") warrants to the original purchaser that this product shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase. This warranty does not apply to any consumables (such as batteries).

Does Sony do free repairs?

Warranty

The repair shall be guaranteed against any identical breakdown on the Product within 90 days following the repair. In such an event, Sony shall repair the Product free of charge and such repair will be guaranteed for the remaining time of the initial warranty.

Can Best Buy fix your PS5 controller?

If the controller that came with your console stops working, we'll replace it. Get a one-time replacement for the controller that was included in the original box of your PlayStation console.

Why are Sony controllers so expensive?

manufacturing and part cost. They want to make as much on a product as possible and they keep selling so even if it doesn't cost as much to make as it used to. So there is no reason at the moment to price them lower.

Does stick drift fall under warranty?

The following elements are covered by the lifetime warranty:

Controller buttons and analogue bases (Controller's Stick drift is covered up to 90 days from the delivery day)

Is PS5 stick drift fixable?

Reset your DualSense controller

Doing so will disconnect your controller from the PS5 and reconnect it with factory settings, which might eliminate drift in some cases.

Why do PS5 controllers drift?

Like all joysticks, PS5 DualSense controllers work less efficiently over time. The most common PS5 controller drifting issues are caused by physical damage, simple wear and tear due to regular use, debris build up, and out-of-date software.

Will Sony fix my PS5 for free?

No, Sony does not provide repairs for PS5 consoles unless they are under warranty.

What to do with faulty PS5 controller?

How do I claim warranty on my PS5 controller?

You must visit playstation.com/service or call 1-800-345-7669 to receive a return authorization and shipping instructions. A VALID PROOF OF PURCHASE IN THE FORM OF A BILL OF SALE OR RECEIPT FROM A RETAILER WITH THE DATE OF THE ORIGINAL PURCHASE MUST BE PRESENTED TO OBTAIN WARRANTY SERVICE.

Does Best Buy fix controller drift?

Our Geek Squad Protection that covers a Nintendo Switch would be able to cover a stick drift issue.

Can I trade in a broken PS4 controller?

Yes, GameStop does buy broken consoles, controllers, and accessories for either cash or store credit but they charge you a refurbishment fee which is usually around sixty dollars. There are conditions though. The product has to have it's original serial number.

Can I replace my controller at any GameStop?

You can go to any GameStop or GameStop location to complete your transaction. An original receipt for the hardware purchased must be presented indicating that a Product Replacement Plan has been purchased for that hardware – identified through the serial number.