What if StockX doesn t have the item I want to sell?

If you don't see a product that you're interested in selling or purchasing, you can submit a request to StockX to have it listed through our Product Suggestion form, which you can navigate to by clicking the Product Suggestion link located in the footer of any page.

Can you sell on StockX if you don't have the box?

StockX requires all items sold on our marketplace to be in brand new condition, including sneaker boxes. Here's a detailed look at what that means. Every pair of sneakers sold on StockX must arrive at our authentication center in brand new, mint condition – including the sneaker box.

Can you sell sneakers on StockX without original box?

All sneakers accepted by StockX must also include the original box with the lid and the proper label that reflects the corresponding shoe size.

Can a Seller cancel on StockX?

Generally, StockX does not allow you to cancel orders or return items.

Why is StockX not giving me a refund?

For Buyers, we are unable to offer refunds or credits should the price of your item decline after purchase. For Sellers, we are unable to cancel orders if the price of your item increases after your sale. We maintain this policy to support the integrity of the marketplace.

THE DARK TRUTH OF BUYING SNEAKERS FROM STOCK X! WATCH BEFORE YOU BUY!

Does StockX guarantee money back?

While we cannot accept returns or exchanges, every purchase on StockX is backed by our Buyer Promise. If we make a mistake (e.g. we ship you the wrong order, we incorrectly verify an item), we'll put it right.

Does StockX send back fakes?

If the shoes are not authentic, or they are not in deadstock condition with the original box, you will be charged 15% of the sales price or $13.95 for shipping them back to you, whichever is more.

Can a Seller reject a Bid on StockX?

The seller has to accept your Bid or use the Buy Now option to accept the lowest Ask. How long does a Seller have to accept the highest bid? Hey, please refer to the link below. If you have any additional questions please reach out to [email protected] and we will be sure to follow up as soon as possible.

What happens if StockX verification failed?

If your item is reviewed and your verification failure is reversed, we will provide you with a shipping label to send the item back to StockX for re-verification. Your payout for the original sale amount will be issued once the item is received and verified.

Can I cancel a pending StockX?

A bid can be deleted by clicking the trash can icon while it's still under the 'current' section on your buying page. After a bid is accepted, and is under the 'pending' section it can't be canceled. You can always reach out to [email protected] w.

How long does it take to sell on StockX?

StockX strives to complete all orders within 7-12 business days (excluding weekends and holidays), but most orders are completed much sooner.

Does StockX accept slightly used shoes?

Collectibles sold on StockX must be brand new, in flawless condition and include all original packaging. Some may have minor paint defects or unavoidable manufacturing flaws.

What condition do shoes have to be to sell on StockX?

Shoes sold on StockX have the following requirements:

They must be new. They must be unworn. They must be authentic. They must have their original packaging.

How strict is StockX with boxes?

We do allow the original box to have slight damage such as minor dents, however, we do not allow boxes with major rips or tears.

What happens if StockX denies your shoes?

If StockX is unable to match you with a new Seller as a result of your purchase failing verification, you will be refunded your full purchase price.

How strict is StockX authentication?

The StockX authentication process is very rigorous. Their list of checkpoints includes 100 data points, and they use the most advanced machine learning possible to aid the authentication process.

How long does StockX take to investigate?

Eligibility: You must reach out to StockX within 3 days of your tracking information saying "delivered" in order for us to initiate a claim for your package. Time frame: This investigation process could take up to 10 business days from the start of the investigation.

How long does StockX take to inspect?

Once the item is received at a StockX Authentication Center, it can take 1-2 business days for an item to be inspected. The process can extend a few days if there are issues requiring further inspection from StockX's Quality Assurance team.

How do I avoid StockX penalty?

This is very important: do not withdraw. There is a 15 % penalty if you do not send the goods within 2 days, if they are not original, or if they are not used.

What happens if no one accepts my Bid on StockX?

Should your Bid fail, you will be required to enter a new payment method to complete your transaction. If you choose to Buy Now, and your purchase attempt is unable to be accepted, you will see messaging prompting you to a link that will help you verify your personal information.

Why is StockX flagging my order?

Occasionally, order failures can occur on StockX. These are generally the result of a payment issue, but they can also happen due to an item being taken down or having its price changed as you attempt to purchase or Bid on it. In either case, the Buyer's payment is not captured and their payment method is not charged.

What happens if you have the highest Bid on StockX?

Placing a Bid will allow you to set how much you'd like to pay for an item, from a minimum of $15. If you have the highest bid price for an item on the site, it will be up to a Seller to determine if they are interested in meeting you at your offer.

What is the chance of getting scammed on StockX?

StockX is a 100% legitimate company.

What happens if the StockX Seller doesn't ship?

If you don't ship after receiving these warnings, StockX will cancel your sale. In addition, you may be subject to the following penalties in the event of a canceled sale: A penalty fee equivalent to 15% of the transaction price, with a minimum charge of $15 USD or local currency equivalent.

How does StockX spot fakes?

The box should also have a holographic sticker with the StockX logo. Examine the sneakers themselves: Look for any discrepancies in the stitching, logo, or overall construction of the sneakers. Authentic sneakers should have even, consistent stitching and high-quality materials.