How do I change my shipping address on Ubisoft?

Click on Login in the top right-hand corner of the website, and log into your Ubisoft Account. Once logged in, hover over your username and select My Account. On this screen, you will see a list of all saved shipping/billing addresses on the account. New addresses can be added by clicking the + icon.

How do I change my location on Ubisoft website?

While you can change some account details on the account management website, it is not possible for you to change the country or region by yourself for security reasons. If you need to have the country or region in your account changed, please contact us!

Why does Ubisoft Store need my address?

When purchasing something from the Ubisoft Store, for credit card verification you must enter your billing address exactly as it appears on your credit card statement. Please feel free to get in touch if you have any further questions!

How do I contact Ubisoft support?

If you still need help or can't find the information you're looking for, you can reach out to our Support Team by clicking on the chat icon at the bottom right of game's page. Simply follow the steps in the chat window to submit your case.

How do I change my Ubisoft account?

Go to the Account Information page. Select the Pen icon next to your current username. Enter your new username in the Username field. Take a look at our Terms of Use to find out about our username rules.

How to Update the Email Address on your Ubisoft Account

Can you change your date of birth on Ubisoft?

To correct your data Please note that you can update the following information directly on the Account Management page: • Email address • First and last name • Gender • Preferred language To update your date of birth, country, or any other information, you can submit a Data Rectification Request.

How do I change my payment method on Ubisoft?

Can you talk to people on Ubisoft?

You can start a group chat with multiple Ubisoft Connect PC friends at any time. To start a group chat in the desktop app: Launch Ubisoft Connect PC. Select the chat icon.

Is there a live chat for Ubisoft?

From January 4, 2023, our live chat will open at 7:00 AM and close at 9:00 AM. Please note, due to high contact volumes, response times may be slow when joining a live chat conversation. To reach us outside of our opening hours, please create a case.

How long does Ubisoft take to respond?

We will aim to get back to you within 48 hours when possible. If your support case is escalated to another specific team, this may take longer than 48 hours.

Why won't it let me buy anything on Ubisoft Store?

The purchasing region does not match the region associated with the card being used. You have a temporary lock on your account. You have met or exceeded your credit limit. You have exceeded your daily charge limit.

Why do online purchases need my address?

Online merchants ask for the billing address because it allows them to reduce fraud through a service provided by the card networks (Visa/MasterCard/American Express) called Address Verification Service (AVS).

Do you keep Ubisoft games forever?

When your subscription ends or gets cancelled, the game will become unavailable. Your in-game purchases will remain linked to your account, and you will be able to access them again if you buy the game on the Ubisoft Store, or re-subscribe to Ubisoft+.

Where is the default Ubisoft install location?

The default installation path is: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\[Account ID].

Where is Ubisoft installation location?

By default, you can find the installation files in C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher.

Are Ubisoft accounts region locked?

Please note, that access to the Ubisoft Store is based on your location and cannot be influenced by changing the country in your Ubisoft account.

Is Ubisoft killing online support?

If you have fond memories of older Ubisoft games with online components from the early 2010s, you might want to check in on them soon. That's because on September 1st 2022, Ubisoft is dropping support for online services in 15 different games including Assassin's Creed Brotherhood.

When can I contact Ubisoft?

Monday - Friday 13:30-15:30 AEDT (Sydney time) Please note that if chat support is at its maximum capacity, the chat button will not be available to you. UBISOFT has a legitimate interest to collect and use your personal data in order to handle your request and contact you.

Does Ubisoft ban cheaters?

Ubisoft Bans Around 19,000 Accounts

On the topic of bans, Ubisoft has joined Valve to punish game cheaters. A recent tweet by Ubisoft Support account states that they identified a vast number of "fraudulent exploits" within the titles under their belt.

How do I report a player for cheating to Ubisoft?

To report a player in-game during a match: Open the scoreboard. Select the player that you would like to report. Choose Report Toxic Behaviour.

How long do you have to be friends gift on Ubisoft?

In order to gift a Battle Pass to a friend, you and your friend need to: Have been friends on Ubisoft Connect for more than 90 days. Both own and have launched Rainbow Six Siege.

How do I change my payment settings?

Can you cancel Ubisoft and refund?

You can request a refund for a digital PC game within 14 days of your purchase, as long as the game has not been played for more than two hours. Return requests for digital PC games can be submitted on the Order History page of the Ubisoft Store.

Why Ubisoft didn t accept my payment method?

You have a temporary lock on your account. You have met or exceeded your credit limit. You have exceeded your daily charge limit. The card is expired.